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One feature I would like to see is:

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220 results found

  1. lets encrypt

    On my Managed WordPress server, most of my sites have their DNS hosted at Cloudflare, and Cloudflare is enabled. Twice in the past 2 weeks I had to pause Cloudflare to troubleshoot an issue, only to find that the Let's Encrypt certificate did not auto-renew because the A record for the site was pointing to CloudFlare and not the Managed WordPress server.

    It would be extremely useful to allow me to initiate the renewal of the SSL certificate from the Managed WordPress console, rather than have to call support.

    1 vote
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  2. Better Mobile UI

    Please provide better ways to access our email through manage.liquidweb.com (mobile version)

    it does not show any way to access our email control panel when using mobile.

    1 vote
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  3. a "database-able" notification when LW will cause my site to be down

    I need to know when LW will be unavailable for my site(s) where I can process it electronically without admin interaction

    1 vote
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  4. SMAL

    It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.

    3 votes
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  5. About Cloudsites | Best Service Poor Support to Migrate

    Dear Team
    About Cloudsite is best service in WebHosting World, but you failed to create easy migration to Cloudsites, i feel about very much. sorry to say

    1 vote
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  6. Please add a [restart nginx] button to the managed wordpress interface

    Inside the Managed WordPress interface it would be great to have a button which allowed the user to restart nginx.

    6 votes
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  7. In the manage portal Graphical Statistics need a pointer on the graph to show the values like in the stock market graph shows up

    In the manage portal Graphical Statistics you have various graphs. So, how can we find out at what time which process spiked up? For example see this screenshot https://www.screencast.com/t/4iZHlIChgSo

    Can you improve the manage portal to have the pointer on the graphs which should show the time and process which spiked up? This will add more AI to the system I guess ??

    1 vote
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  8. Add function Unlock IP on Standard User Hosting

    Dear LiquidWeb Feedback,

    I have been using VPS service and would like to have function Unlock IP on dashboard for standard user. for the meantime this function only existed on owner account.

    Thanks & Best Regards,
    Kien.T.Nguyen

    1 vote
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  9. BEST CUSTOMER SUPPORT - NICK YUNKER

    Just talked to Nick Yunker who helped me sort out all my CPanel issues. Really knowledgeable guy, this is the best customer support I ever had! The phone call was really long but he was very patient and took the time to explain me everything and answer every question I had.
    I will stay with Liquid Web in the future thanks to Nick.

    Thank you sir!

    1 vote
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  10. custom url for staging site

    I'd love to be able to specify a custom domain for staging sites so that it is easier for the client to access. For instance, staging.example.com is much easier (and more professional looking in my opinion) than example-staging.xlwiewos-liquidwebsites.com

    9 votes
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  11. Astra Pro not included in Manage woocommerce hosting.

    24hrs after signing up for manage wordpress/woocommerce hosting i login to find that i dont have a licence to astra pro. I open up live chat and am told someone will email me an onboard welcome email (cant tell me when). Why hasn't this been sent within 24hrs from sign up.?

    1 vote
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  12. https://help.liquidweb.com/s/contactsupport does not load for me in Firefox. I can load and login with manage.liquidweb.com only

    I have tried loading FF with addons disabled, some and no content blocking options still no luck.

    1 vote
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  13. Please add the ability to create users in the Managed WordPress console that only have access to specific web properties.

    As it states, please add the ability to create users in the Managed WordPress console that only have access to specific web properties. This way I can give clients access to the WordPress console and they only have access to their web property(ies) and not other client properties.

    1 vote
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  14. SSH for Cloud Sites, please!

    Managing cloud sites would be a lot easier with at least restricted SSH access within a chroot of our site directory.

    9 votes
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  15. Access webmail account from Email Control Panel

    We are a franchise company and we own the data within the email account and the email accounts themselves, as part of the agreement. We need to have access into the accounts, at the admin level, and are migrating in from a situation that had that. We would like to speak to someone about that functionality. We do have legal documentational proof that we own the accounts and the materials within.

    1 vote
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  16. Process Reboot Request Immediately

    If I log in to my account and submit a reboot request respect the same and do it! It is really annoying that I must confirm I want the server rebooted. Especially when you email 10 minutes later to tell me you were able to login but somehow missed the yellow WHM notice that states server must be rebooted to apply updates. Plus I did not ask you to ask me if I am sure. If I was unsure I would not have requested a reboot!

    Please stop this practice. It is insulting. I am not associating this feedback with…

    1 vote
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    under review  ·  Alexandra Carl responded

    This experience sounds incredibly frustrating and has been shared with the head of our Operations Center team so that they can review the practices.

    Thank you for sharing this feedback so that we can take a closer look.

  17. Ability to rename cloudsites

    Not being able to rename cloudsites is problematic from time to time. Would love the ability to rename something so i could keep a backup of oldsite when creating a new version, etc - without a lot of extra steps.

    2 votes
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  18. Set up email to stay on current user timezone automatically

    In the UK we have GMT in winter and BST in summer (British Summer Time). This is GMT+1.

    If mail apps can manage this change, why can't webmail? Currently this is a manual setting.

    1. Generate a time zone for UK users that makes this change automatically for them - this is customer service.

    2. The go down the list of duplicates as this is so confusing - this alone is all the same setting...
      ETC/GMT, ETC/Europe, Europe/London, GMT, GMT+0, GMT-0, GMT0, Greenwich, GB

    3. then replicate this across al other areas that change time throughout the year.

    This should be addressed as…

    1 vote
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  19. Rather than verbally stating a passphrase, enter a PIN number for support line authentication

    Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

    The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

    Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

    3 votes
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  20. Support through tickets has been really appaling recently, how about LW stops ignoring tickets

    Support I have had through tickets has been really appalling recently, how about LW stops ignoring tickets ?

    1 vote
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