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One feature I would like to see is:

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  1. scale RAM, Disk Space, Processors independently

    Currently if we need to scale...we need to go through upgrading to bigger VPS or dedicated server. It would be great if we can modify how much RAM or Disk Space or Processors we want independently and get charges accordingly. This helps meet the demands on those some occasions without having to upgrade and downgrade with too much downtime...

    185 votes
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      8 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Send SMS notifications of server problems.

      When my server goes down or becomes unavailable, I would like to be able to know about it wherever I am. I always have my phone with me, but I am not always at the computer or in a WiFi zone, or actively monitoring my web site.

      If we could be sent an SMS message, we could take some money-saving steps such as pausing our AdWords campaigns.

      I am sure it costs money to send SMS messages via the cell service providers around the world, and I would be willing to pay for that.

      40 votes
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        6 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Tipit for support engineers

        99% of support engineers proved to be highly skilled and very helpful.
        No offense but i would prefer to Thank them by sending them 5-10$ for each solving issue by PayPal to whatever account they nominate. It could be their personal account(preferred) or the account of the charity of their choice.

        Just a suggestion.

        Alex

        27 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Save account login info

          For your new mobile manage.liquideb.com app, would you include a "remember me" feature to save my access info?

          23 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Answer Support Requests in Under 3 Hours

            I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.

            15 votes
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              6 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Fix support ticketing system

              When you purchased WiredTree, you also picked up the absolute best ticketing system I'd ever seen (WiredTree's). The LiquidWeb's is slow, confusing and .. a mess.

              There is a lot to be said about clean, fast no-JS effects garbage.

              Clean, linear ticketing, and the ability to refer to old tickets (like, wth?)

              15 votes
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                5 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Please improve the new support system

                I am find the new system vastly harder to use than the only one.

                It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

                You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

                The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

                12 votes
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                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Option to pull a single PDF with all invoices of a given year (nice for tax season!).

                  For tax season it would be great to combine all invoices (with details) into a single PDF. Either with each individual invoice in it, or an overview listed of everything charged in a given year.

                  10 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Provide support for Certificate Authority Authorization (CAA) DNS Records

                    It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.

                    See:
                    https://letsencrypt.org/docs/caa/
                    https://sslmate.com/caa/support

                    9 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Make "Add IPs to Server" more obvious (I always have to hunt for it)

                      When I need to request a new block of IP addresses for our dedicated servers, I log into manage.liquidweb.com and click and read and click and read and click and click and click... it is always so difficult for me to find the IP Request area. I think it should be under Networking. As it is, you have to go under Overview, then click the plus sign next to your server, then click Network, and finally you are able to request IPs. Completely hidden option.

                      If you can't "move" the feature, at least put some instructions under Networking that tells…

                      7 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Please add OAuth Login specifically such as Google

                        Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).

                        Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.

                        6 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Server Health Memory graph show only used memory

                          I would find the server memory graph on the dashboard to be more useful if it could show the usage as reported by the "free" command under "-/+ buffers/cache". This is the memory actually in use by applications and doesn't include disk buffers.

                          6 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • WHERE IS THE EMAIL!!!!

                            Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses

                            4 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • The ability to change my NAME and EMAIL in support chat

                              It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.

                              4 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                This feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.

                              • Add cPanel Quick IP Address Unblock permission to Manage interface users

                                VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.

                                Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.

                                4 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Improve Feedback email and support FAQ

                                  New Account Feedback: In addition to setting up an account for my website I have also helped two of my clients. With all three the username/password combos for account manager and cPanel have been messed up. The special instructions tends to get ignored as well. In the special instructions I ask for a specific name for the home directory and that was missed twice and I/we had to follow up with a service request to have it renamed.

                                  * Account manager password
                                  * Support password
                                  * cPanel password

                                  There is no reason for the follow up phone call which seems…

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add Unblock IP to Mobile Site

                                    The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

                                    • Schedule Server Resize

                                      It would be most helpful if we could schedule the resize of a server.

                                      4 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Domain alias in Email Service

                                        Domain aliases for email service is a very common feature and present even in free email services. I have been using domain aliases in former Cloud Sites email service and now I was told I cannot add an alias! I added an alias even early this year.

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Server cost per month, on dashboard and during resize

                                          When setting up a new server, you provide a convenient table so I can compare costs with my budget/expectations.

                                          After setup, the only way to see the cost is at the invoice level. It would be nice if there was a simpler way to see the cost for the server I am looking at at the dashboard. Maybe hover over text on the Server Information table to reveal the cost per month?

                                          Also, when resizing up or down based on requirements, you only show the cost difference. Ex. -$20/month, or +$129/month.

                                          It would be nice if we could see what…

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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