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One feature I would like to see is:

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  1. Business Email missing "Log In As"

    I've got the same business email product over at Rackspace, but they provide an option to log in as that users for webmail. It is located next to the "Block Access" link on the all mailboxes list.

    This is missing from both the LW branded interface as well as the unbranded.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Domain alias in Email Service

      Domain aliases for email service is a very common feature and present even in free email services. I have been using domain aliases in former Cloud Sites email service and now I was told I cannot add an alias! I added an alias even early this year.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • SSL implementation on Webmail

        SSL is becoming more an more important, we offer our customers white labelled email address with their domain name such as webmail.domain.com

        Clients are asking for SSL to be enabled on their webmail

        Just found out that we cannot enforce SSL on white labelled webmail addresses hosted with Liquid web and only way is to give the clients a https://webmail.liquidweb.services URL

        This defeats the purpose of white labeling

        Can this be looked into and implemented soon please

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Being able to control storm backup runtime.

          Storm backups seem to run at almost random times daily. Often we need to be able to have them run at the same time every night so we can plan around them. We would like like to be able to schedule storm backup run time instead of just having it run at some point within the 24 hour period.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Text message for Two Factor Authentication

            Please provide two factor authentication with a text message as an alternative to Authenticator app. and also please provide ability to recreate Authenticator app based authentication via text message. this is helpful when device is lost.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Since liquid web now owns ithemes...

              it would be nice if BackupBuddy would be more stable on your servers. Do you plan on making improvements? I wasn't going to renew BackupBuddy but did after hearing of the purchase. Stash usually doesn't work and I have sites that refuse to backup, even manually. I use other backup programs that are free and work more consistently.

              2 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • allow all whois contact info to be changed in panel

                It's absurd that we can't change the whois info for domains we own. I should not have to pay $15 per year per domain to hide my private info. I've always been able to do this before and I'm stunned it's not allowed here. Bad form.

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Chat frustrations

                  Chat was automatically completed. There was a lot of waiting on responses and I have to do other things so I didn't see there was a resolution. I'd also like to be able to save the save and can't when the agent just closes it. SUPER frustrating when that happens.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Thank you for this feedback. The ability to save a chat is currently live while the chat is active.

                    I agree that allowing a user to save the chat once it is complete would be very useful. I am working with the development team to determine feasibility of adding this feature in the near future.

                  • WHM Link Change to https://my.serverName.com:2087

                    On the dashboard it has the following options when expanding a server:
                    "Log into your server" ... ... [Webhost Manager]
                    When clicking on the Webhost Manager it provides a link to the IP address to access WHM. Accessing the server through the IP address always gives a security exception.

                    My request is that you modify the link so that it sends you to "https://my.servername.com:2087/"

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide support for Certificate Authority Authorization (CAA) DNS Records

                      It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.

                      See:
                      https://letsencrypt.org/docs/caa/
                      https://sslmate.com/caa/support

                      9 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • New Primitive dashboard suck!

                        Hope old account management page won't be discontinued.

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • WHERE IS THE EMAIL!!!!

                          Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses

                          4 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Fix support ticketing system

                            When you purchased WiredTree, you also picked up the absolute best ticketing system I'd ever seen (WiredTree's). The LiquidWeb's is slow, confusing and .. a mess.

                            There is a lot to be said about clean, fast no-JS effects garbage.

                            Clean, linear ticketing, and the ability to refer to old tickets (like, wth?)

                            9 votes
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                              5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Joomla DNS auto-provisioning

                              Not so much a NEW idea as a problem with the current auto-provisioning after a Joomla one-click CMS install.
                              The issue is that the auto-provisioning fails.
                              The auto-provisioning works when no CMS is chosen. We don't know if it works with other CMS one-click installs as we don't normally work with them.
                              Joomla does not require any additional/special provisioning requirements, so if the auto=provisioning script works without a CMS installation, it should also work with a Joomla CMS installation, but it does not.
                              I believe the issue may be an issue that there is something wrong with the auto-provisioning script…

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add storm server image for debian 9 64-bit

                                It'd be great to have a server image for Debian 9 the latest version of Debian stable.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow authenticated users to create tickets

                                  Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • managed wordpress domain parking

                                    Ability to park domains on a managed WordPress site.

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      planned  ·  Ani King responded

                                      Hello and thank you for your feedback. This capability is planned for our Managed WordPress product, and we will update all our MWP customers when this feature is complete and available.

                                    • Please add OAuth Login specifically such as Google

                                      Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).

                                      Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Please improve the new support system

                                        I am find the new system vastly harder to use than the only one.

                                        It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

                                        You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

                                        The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

                                        12 votes
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                                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • WHOIS protection Auto-renew needed

                                          Please. WHOIS protection has to be able to be auto-renewed. I'm very tired of always having to keep up with it every year and some years finding out my private address is exposed to the world when I don't always remember to manually buy it in time. Not cool at all.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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