212 results found
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Make support great again...
Put the #2 option back on the phone support. Stop using offshore support when you have competent people in the US who will help those of us in the US faster and better. Put the old portal design back, the new one is not intuitive or user friendly. You can't even find the feedback button in the new one, had to go to manage to find it. Seriously, are you trying to lose all your existing customers like me who have faithfully recommended people to LW for years? Why does it all just suck now?
1 vote -
Organic coffee roasters Fortsmith
Looking for an organic coffee roaster in Fort Smith? Get freshly roasted coffee from our expert roasters with years of experience. More info: https://artisticbean.net/
1 vote -
Competent staff
Get staff that can actually assist and do their job, where English is their first language.
Been chasing an update to a ticket for hours and all you get it “yes sir, please be patient sir.”
It’s frustrating and completely useless.
1 vote -
Martial Arts Studio Software
JIBASoft's OnMat martial arts studio software & Dojo business management software helps you in running your school hassle-free, it is simple to use. Contact us now! https://jibasoft.com/
1 vote -
WORST Service ever!
I do not understand the point of having a ticketing system when we have to contact on Live chat to look into the ticket. For the last 3 days I am begging them to check the server, one by one all of my sites are getting infected and nobody cares. I have SS+ security and 2 days ago they sold me Imunify360 too but still its of no use.
Reps on chat tell you that they have generated a ticket or updated a note in the ticket but nothing happens.
WORST Service and it has no value for money! They…
1 vote -
hello
wassup homies
1 vote -
Suggestion regarding your support ticketing system.
I have a link called "Create A Ticket" to create a ticket. Right now, I have to click on "Open A Ticket" to create a new ticket, which is confusing. Please take a look at the attached screenshot. Opening a ticket seems more logical if I want to view a ticket already created.
3 votes -
TD Ameritrade Secure Login
TD Ameritrade places a strong emphasis on safeguarding your data. Utilizing the TD Ameritrade Secure Login » ensures that your account is protected against unauthorized access. This commitment to security allows you to focus on what matters most – serving your clients – without the worry of compromising sensitive information.
1 vote -
Security Bugs
Hello
My name is Nakul Mohan. I am a cyber security expert . After reviewing your website, I wanted to confirm that I have found some vulnerabilities/bugs in your website/server and client side . I will be happy to fix these issues . Looking forward to hear it from your team soon . Have a wonderful day .
Best regards
Nakul Mohan Rajput ( Cyber Security Analyst )
4 votes -
1 vote
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Private DNS Zones
Please implement Private DNS Zones. It's quite common in cloud hosts to provide this functionality. It's available in AWS, Azure, GCP, Oracle Cloud, etc.
We want it so we can use DNS lookups and not care if it's an internal or external hostname. It just works across the infrastructure... No more hard-coded IPs in /etc/hosts and other configuration files. It's a single place to update should an IP change instead of potentially hundreds or thousands of places.
Additional functionality: automatically populate the private DNS zones when private IP addresses are allocated to a device.
3 votes -
Ability to manage multiple accounts form a single login
Many webhosting companies now provide affiliates with the ability to manage accounts for multiple clients from a single login. Such a feature would greatly improve the ability of development partners and other affiliates to assist their clients without the need to maintain a large collection of usernames and passwords. Furthermore, such an interface could simply the process of affiliates and partners assisting clients with preparing orders.
Some companies have web portals that allow users to switch between accounts that have their email on them. This would also be an effective was to implement this request.2 votes -
Can we have invoices automatically emailed to us?
We process thousands of invoices every month. It would be nearly impossible to manually process all of these by logging into a website and downloading them. Please make it possible to have the invoices emailed out automatically, or give us a way to pull them via SFTP or API so we can automate the process.
4 votes -
OmniChannel Status - Alert popup and sound
Adding a popup / alert sound when your status shows OFFLINE for more than 5 minutes while you are both Scheduled to work AND logged into the VPN.
This alert would help to provide a highly visible warning that our status has failed or dropped due to updates or other issues, and needs to be reset.
2 votes -
Livechat 'Maintenance' mode
Chats - 'Maintenance' mode:
Adding a chat maintenance mode option that allows us to receive chats normally, while pausing our reducing our "active time" when calculating the PowerScore.
This would allow us to assist other admins, work on difficult/longer tickets, and review documentation / research the more difficult issues without having to constantly worry about being penalized because we are not able to change the active status from livechat without harming our clients.
3 votes -
Livechat 'Additional Requests' Button/option
Chat 'Additional request' button/option
Adding a Chats "+additional issue" button to make it easier to track chats that cover multiple topics without having to ask the client to reconnect. This option should allow you to adjust the power scores so we do not get penalized for making sure we ensure all issues are resolve in a single chat.
The button would need to record, then clear, the following details:
1.) All fields listed under "Associated Ticket"
2.) Asset Name
3.) Interaction Selection
4.) Type
5.) SubTypeNotes should be saved to the Feed, so that shouldn't need to be cleared,…
3 votes -
Core Managed UbuntuDefault SSH User Issue.
https://waypoint.liquidweb.com/display/LINUX/Ubuntu+Core+Managed#UbuntuCoreManaged-SSHingIn
Right at the top of this wiki, it shows how you have to add "AllowUsers root" to the sshdconfig for core managed ubuntu servers. In ticket 12501940, we ran into this issue, where we couldn't ssh in, because neither root nor the lwadmin user was added to the sshdconfig. We need to set "AllowUsers root" at least within our Core Managed Ubuntu kicks, so that when the server comes online, we can actually get to the thing over ssh.
1 vote -
pbe
PBE works very well, but...... We need to be able to track delivery events of emails (incoming or outgoing), There MUST be an option to get email delivery logs, as administrators, we are tied-hands when there are email delivery problems.
1 vote -
Stop Credit Card Information Being Kept LONG After Account Has Been Cancelled
Having received an email to replace an expired credit card more than 4 years after account was cancelled should never be allowed. When it was confirmed that the account had been cancelled there was no indication that Liquid Web would keep the credit card information that was on hand. That Liquid Web maintains credit card information after an account has been cancelled is unacceptable. Credit card information must be purged upon cancellation of an account.
1 vote -
Ability to move primary or secondary IP addresses on servers
Much like the mainstream cloud providers, it would be operationally ideal to be able to move IPs between cloud servers (like Azure, Google, or AWS public IPs). Currently only a secondary IP can be moved between servers in a pool but only as a secondary IP and only the primary IP can be switched by the migrations team and in that scenario, it can't be done via manage.
3 votes
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