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  1. what causes the issue:
    1. creating new client
    2. copy/pasted phone number from my contacts app (Mac Contacts). Pasted this (number obfuscated): (xxx) xxx-xxx
    3. this resulted in validation error. I then tried editing the entry to remove the parenthesis, space, and dash. I tried formatting with only dashes, etc. but no matter what everything resulted in generic validation error

    Resolution:
    I fixed the issue by manually typing in the entire phone number rather than pasting it. I’m guessing some sort of hidden character or unicode incompatibility must have occurred when pasting.

    My suggestion:
    1. at least provide more information…

    1 vote
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  2. WHAT LENOX JASPER, LENOX JOSH DID FOR ME I NEED MORE OF

    1) I NEED THEM!~YOU TO FACILITATE DEVELOPERS LOADING SITES TO

     THE SERVER SPACE WE HAVE WITH YOU !
    

    2) I NEED ALL THE DOMAINS I HAVE TRANSFERRED TO LIQUID WEB

     BECAUSE OF THAT REAL DOWN TO EARTH AWESOME SERVICE
    
    (REAL HELP) I HAVE RECEIVED FROM JASPER, JOSH & SOME OTHER
    DUDE IN BETWEEN

    3) PLEASE CREATE A PLAN OR BILLING SYSTEM THAT I MAY HAVE THESE

     SERVICES COVERED BY YOUR QUALITY TECHS AS SOON AS POSSIBLE
    

    4) SHOOT, WHILE YOUR AT IT MANAGE OUR EMAIL ACCOUNT LOL

    PAUL…

    1 vote
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  3. A feature is badly needed to add Global Filtering on domain level.

    You can just imagine that one filter which is common across domain,
    we need to type in and set it all separate on each and every email individually.

    This feature is so important as even this is available on cPanel emails as well
    and is really very much expected to be inclusive in PBE.

    Otherwise it wastes a lot of hours to set on each and every individual email setting.

    For example, we need
    all emails coming from
    @abcxyz.com
    to be diverted

    and for example,
    all emails having…

    1 vote
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  4. 1 vote
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  5. I would like to be able to search across all of my past tickets. For example I could search for the word
    backup
    and get a list of tickets that include that word.

    1 vote
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  6. I highly suggest you revamp your cancellation procedures and make it clear what needs to be done from the customer's perspective. I recently had to cancel my service and through conversations with my rep, the details of what needed to happen got lost in the conversation. I came to realize that there was a huge misunderstanding and I was charged even though I thought my services would be canceled. The account rep was handcuffed by the policies and could not act to be "The most Helpful Humans In Hosting" and offer a refund to a long-standing client who spent a…

    3 votes
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  7. 1 vote
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  8. Avoir un bon logiciel pour créer et mixer de la musique n'est pas aussi cher que certains le pensent. Il existe un logiciel pour exploiter la créativité musicale avec de nombreux outils et ressources et Virtual DJ en est un, qui comprend également des fonctionnalités d'édition vidéo pour les videoDJ.

    https://lignea.fr/

    1 vote
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  9. Automated support tickets can only be sent to a single primary email address. It would be useful if an alternative address could be added to the recipient list.

    4 votes
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  10. I happened to log onto our Linux cPanel server and noticed an error reported by ABRT. I took a further look and there appeared to be a memory problem. Memory was replaced quickly and successfully by a system restoration technician. However, it would be very helpful if this problem could have been monitored. If I hadn't happened to notice it, it could have been quite impactful to our users. Can this monitoring be done automatically?

    2 votes
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  11. Lets Enctypt SSL certificates are used plenty, please add automated tools to install and mantain such certificates :D
    Cheers!

    3 votes
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  12. When I log on and land on the new portal, I cannot find the link for my website's dashboard there. Please make a link to it bleeding obvious , like maybe a "Websites" or "Dashboards" icon across the top menu.
    Also, if I want to find the backups page, and enter "backups" in the search box, why isn't the actual page where I can access backups the first choice rather than only support docs that also do not tell me where to find my dashboard. Why send customers through these twisty little passages?

    3 votes
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  13. SBS volumes are based in SATA disks and are a great product, but they would be much more if they allowed to attach SSD disks for production systems (as azure or amazon does)

    SSD-based cloud drives would allow users to have on-demand storage capacity not only for backups, but also for production systems, something very useful, for example, for Cloud VPS's using on cPanel.

    22 votes
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  14. Migration Request has two flaws: 1) It was not clear that I had to order a new server before starting the process. I assumed that if I did not have an existing server to migrate to, that I would have the option to order one. 2) When selecting a source (after I had a new server ordered and configured) I selected the new server from the drop down, but kept getting a message that I had not selected a source. The button "Add a source" should be labeled, "Add selected source". Customers can't save you support time if what you…

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. often i make a change to a site like a major update or plugin. I run a backup first. it would be nice to be able to make a note under the backup on that page to note why i made the backup, etc. so if i need to restore later, I will know which backup I should use to restore.

    1 vote
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  16. Hello Team,

    This is Gabriel Nikhil Bhasker, from Bangalore, India. I can help out with certain aspects of Cloud Infrastructure and Sales.

    Below are specific information that are jotted down :

    Here to propose specifications and design for the Parallel Cloud :
    
    

    1. Parallel Cloud targets customer acquisition in non Information Technology or non Cloud industries.

    2. Increasing the Market Place, catering different and niche sectors, where Cloud services can be imposed.

    3. It’s not a chance but broadening the horizon and creating the base.

    Please go through the Presentation for more details :

    Thank You,

    Gabriel Nikhil,
    Email ID…

    1 vote
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  17. ...is too long and wordy. I don't care what you're doing about Covid 19. And there are many bits you feel you need to say elsewhere in the system that you don't need to say. Believe it or not, when I call in, it's because I have a problem that I am anxious to fix as soon as possible. The LAST thing I need to to listen to your call robot drone on. If you care about your clients (and not just about your clients' money) then take a look at all the words, phrases, sentences, and menu items in…

    4 votes
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  18. I would like to see website monitoring offered similar to https://uptime.com/pricing. They offer Real-Time User Monitoring so we would know if our page is loading slow.

    Knowing the site is up and running is great, but if the pages are loading really slow because of load, connection issues, or something else, we would have no idea this is happening unless we manually see it.

    I manually saw it today for a period of time, but have no idea why it happened, or how often it happened, because there is nothing monitoring my website for page load times.

    6 votes
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  19. In the new Managed interface (which I do like) I couldn't see a way to delete a domain from the DNS manager and had to swap back to the old interface. Please add that in.

    1 vote
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. currently, i can add a "new client" and "login as client" where i have access to "Websites" "Databases" and "Usage" as part of this client's admin access.

    extending the access to manage the DNS of all sites added under any particular "client" would be extremely useful.

    4 votes
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