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  1. PBE works very well, but...... We need to be able to track delivery events of emails (incoming or outgoing), There MUST be an option to get email delivery logs, as administrators, we are tied-hands when there are email delivery problems.

    1 vote
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  2. Having received an email to replace an expired credit card more than 4 years after account was cancelled should never be allowed. When it was confirmed that the account had been cancelled there was no indication that Liquid Web would keep the credit card information that was on hand. That Liquid Web maintains credit card information after an account has been cancelled is unacceptable. Credit card information must be purged upon cancellation of an account.

    1 vote
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  3. Much like the mainstream cloud providers, it would be operationally ideal to be able to move IPs between cloud servers (like Azure, Google, or AWS public IPs). Currently only a secondary IP can be moved between servers in a pool but only as a secondary IP and only the primary IP can be switched by the migrations team and in that scenario, it can't be done via manage.

    3 votes
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  4. We need a upgrade option for PHP 8.1

    3 votes
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  5. Help desk tickets should display the selected asset to the customer. Currently if you enter a ticket then go to the ticket later the selected asset is not shown. This can be troublesome for customers with many assets they might have similar tickets. It makes it difficult to track what asset is referenced if the customer didn't include the identification asset in the description.

    2 votes
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  6. Forwarding and autoresponder option was removed from Mail management. This is a functionality breaking action, and I am very unhappy with that. I have disabled webmail (where I need to go to set that up) for security reasons. It makes some actions impossible, because I have hundreds of mail accounts that I can not and will not manually check.

    Please put the functionality back.

    Also, this feedback option required me to create new account, LW login didn't work.

    1 vote
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  7. A request made on behalf of a LiquidWeb customer:

    Provide support via popular messaging platforms such as telegram/viber/signal/WhatsApp.

    1 vote
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  8. I got an email due to an upcoming SSL Certificate expiration. Before I could do anything a few days later I got an email with the subject
    Resolution Notification on Ticket#nnnnn
    That said the ticket was resolved. I thought "Great! Those LW support people are taking care of me".
    But no, the issue was unresolved and nothing had been done. The ticket was being closed automatically. My site when down when the certificate expired.
    Please change the subject to say "Unresolved but closed due to inactivity". Or at least "Closed due to inactivity".

    1 vote
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  9. Ticket Responses should include the original and previous message threads.

    Whenever I receive a reply from Liquid Web support they never include the original ticket information or any of the previous replies.

    I find this very annoying

    1 vote
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  10. For larger company users, we need a way for the finance department to manage payments, etc. but to not have access to other parts of the account management where they could inadvertently create system problems for the hosted site

    3 votes
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  11. LiquidWeb has HORRIBLE interface, and functionality! Lacking instructions. It is in beta stage?

    1 vote
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  12. I'd like to be able to receive a scheduled report each quarter after the PCI Scans are run. I am paying for this service and unless I ask for the report I never see it.

    1 vote
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  13. I'd like for management to work on getting more skilled chat operators, like it used to be. I am worried LW is going to turn into what HostGator did, crappy support. I have to chat to 2 chat operators back to back then call in today. It's not the first time. You can easily tell the chat operators do not have the same level of skills they used to have. The quality of service in chat support is at an all-time low. Coming from someone who has been in dedicated server reseller services for 22 years now. Not cool management,…

    4 votes
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  14. Follow OWASP standards and Mozilla Observatory security recommendations by implementing the follow edits to the Apache/Nginx web server config
    1. HSTS header
    2. X-Content-Type-Options header
    3. X-Frame-Options (XFO) header
    4. X-XSS-Protection header
    5. Content Security Policy (CSP) and CORS policy

    1 vote
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  15. The feature is
    either to forward
    or to delete upon detection of a keyword(s)
    but not combined.

    That is, what we want is that incoming email is to be forwarded AND deleted

    This feature is already in cPanel emails
    but surprisingly so called premium business email this feature is lacking.

    Quite many features that are already in cPanel are not in PBE.
    Is it possible that you may also list down the reasons
    that your customers are opting for PBE
    instead of cPanel email system,
    BESIDE the reason of separate disk space for PBE
    ???

    1 vote
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  16. Lets Enctypt SSL certificates are used plenty, please add automated tools to install and mantain such certificates :D
    Cheers!

    9 votes
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  17. what causes the issue:
    1. creating new client
    2. copy/pasted phone number from my contacts app (Mac Contacts). Pasted this (number obfuscated): (xxx) xxx-xxx
    3. this resulted in validation error. I then tried editing the entry to remove the parenthesis, space, and dash. I tried formatting with only dashes, etc. but no matter what everything resulted in generic validation error

    Resolution:
    I fixed the issue by manually typing in the entire phone number rather than pasting it. I’m guessing some sort of hidden character or unicode incompatibility must have occurred when pasting.

    My suggestion:
    1. at least provide more information…

    1 vote
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  18. WHAT LENOX JASPER, LENOX JOSH DID FOR ME I NEED MORE OF

    1) I NEED THEM!~YOU TO FACILITATE DEVELOPERS LOADING SITES TO

    THE SERVER SPACE WE HAVE WITH YOU !

    2) I NEED ALL THE DOMAINS I HAVE TRANSFERRED TO LIQUID WEB

    BECAUSE OF THAT REAL DOWN TO EARTH AWESOME SERVICE
    (REAL HELP) I HAVE RECEIVED FROM JASPER, JOSH & SOME OTHER

    DUDE IN BETWEEN
    3) PLEASE CREATE A PLAN OR BILLING SYSTEM THAT I MAY HAVE THESE

    SERVICES COVERED BY YOUR QUALITY TECHS AS SOON AS POSSIBLE

    4) SHOOT, WHILE YOUR AT IT MANAGE OUR EMAIL ACCOUNT LOL

    PAUL…

    1 vote
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  19. Avoir un bon logiciel pour créer et mixer de la musique n'est pas aussi cher que certains le pensent. Il existe un logiciel pour exploiter la créativité musicale avec de nombreux outils et ressources et Virtual DJ en est un, qui comprend également des fonctionnalités d'édition vidéo pour les videoDJ.

    https://lignea.fr/

    2 votes
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  20. A feature is badly needed to add Global Filtering on domain level.

    You can just imagine that one filter which is common across domain,
    we need to type in and set it all separate on each and every email individually.

    This feature is so important as even this is available on cPanel emails as well
    and is really very much expected to be inclusive in PBE.

    Otherwise it wastes a lot of hours to set on each and every individual email setting.

    For example, we need
    all emails coming from
    @abcxyz.com
    to be diverted

    and for example,
    all emails having…

    1 vote
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