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One feature I would like to see is:

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  1. New Chat is Terrible

    The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.

    Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.

    Very frustrating

    20 votes
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      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Joomla DNS auto-provisioning

      Not so much a NEW idea as a problem with the current auto-provisioning after a Joomla one-click CMS install.
      The issue is that the auto-provisioning fails.
      The auto-provisioning works when no CMS is chosen. We don't know if it works with other CMS one-click installs as we don't normally work with them.
      Joomla does not require any additional/special provisioning requirements, so if the auto=provisioning script works without a CMS installation, it should also work with a Joomla CMS installation, but it does not.
      I believe the issue may be an issue that there is something wrong with the auto-provisioning script…

      1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • WHERE IS THE EMAIL!!!!

        Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses

        1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • managed wordpress domain parking

          Ability to park domains on a managed WordPress site.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Exporting/Importing DNS zone files

            I would like to export or import an entire zone file in standard zone file format. This feature would be nice to see on the DNS tab under domains in the manage account portal.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you for pointing this feature out. We agree, this has been missing from our system. Our Developement Team is starting work on updating the DNS system to include these features and we hope to have it rolled out by the end of the first quarter.

            • WHOIS protection Auto-renew needed

              Please. WHOIS protection has to be able to be auto-renewed. I'm very tired of always having to keep up with it every year and some years finding out my private address is exposed to the world when I don't always remember to manually buy it in time. Not cool at all.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Change Help Center Home Button

                When in the Help Center, it is not clear how to get back to the Manage Interface. I suggest removing the OPEN MANAGE button and relink the HOME button to go back to the Manage Interface.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Provide support for Certificate Authority Authorization (CAA) DNS Records

                  It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.

                  See:
                  https://letsencrypt.org/docs/caa/
                  https://sslmate.com/caa/support

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Always Keep CC Accounts in ticket Response

                    most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

                      I will keep you updated as this project moves forwards.

                    • "You Support Requests" doesn't work

                      The only issue I see so far with the new Support system is that it is very hard to get to an open ticket. When I log into the main Dashboard and click on "Your Support Requests" it takes me to a new window which is here https://help.liquidweb.com/s/open-tickets

                      No tickets show on that window. I get Articles, Tickets, Open Manage and Log Out. Clicking on Articles or Tickets does nothing and shows javascript:void(0);

                      If I click on Open Manage I can sent back to the main LiquidWeb Dashboard to start the process all over again https://manage.liquidweb.com/

                      The way I found…

                      2 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for pointing this out. This has highlighted a bug in the new support system on a small subset of accounts. Our developers are currently working on correcting the java error that you encountered here.

                      • Please add OAuth Login specifically such as Google

                        Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).

                        Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add Unblock IP to Mobile Site

                          The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

                          4 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

                          • Please improve the new support system

                            I am find the new system vastly harder to use than the only one.

                            It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

                            You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

                            The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

                            9 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Too many control panels

                                Too many control panels for email, websites, dns, etc.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Answer Support Requests in Under 3 Hours

                                  I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.

                                  12 votes
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                                    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Fix support ticketing system

                                    When you purchased WiredTree, you also picked up the absolute best ticketing system I'd ever seen (WiredTree's). The LiquidWeb's is slow, confusing and .. a mess.

                                    There is a lot to be said about clean, fast no-JS effects garbage.

                                    Clean, linear ticketing, and the ability to refer to old tickets (like, wth?)

                                    3 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Paypal subscription as a payment method.

                                      Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
                                      The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

                                      With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • The ability to change my NAME and EMAIL in support chat

                                        It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          This feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.

                                        • Change LiveChat notification sound

                                          "Current notification sounds like someone is tapping on a hot mic."

                                          Admin note:
                                          Idea was first submitted by user Chris in thread
                                          https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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