Livechat 'Additional Requests' Button/option
Chat 'Additional request' button/option
Adding a Chats "+additional issue" button to make it easier to track chats that cover multiple topics without having to ask the client to reconnect. This option should allow you to adjust the power scores so we do not get penalized for making sure we ensure all issues are resolve in a single chat.
The button would need to record, then clear, the following details:
1.) All fields listed under "Associated Ticket"
2.) Asset Name
3.) Interaction Selection
4.) Type
5.) SubType
Notes should be saved to the Feed, so that shouldn't need to be cleared, however you may want to provide us with a 'Subject' field to make it easier to search through chat sections if needed later on.