Chats - 'Maintenance' mode:

Adding a chat maintenance mode option that allows us to receive chats normally, while pausing our reducing our "active time" when calculating the PowerScore.

This would allow us to assist other admins, work on difficult/longer tickets, and review documentation / research the more difficult issues without having to constantly worry about being penalized because we are not able to change the active status from livechat without harming our clients.