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One feature I would like to see is:

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209 results found

  1. let users know that "username" under "Add Wordpress Site" is for CPanel and can only be used once!!

    Any other server adding a username is the name you login to Wordpress and can be used over and over again, not with LiquidWeb!

    1 vote
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  2. Improve support time AFTER ticket pickup

    I realize you have the 30 minute "initial response", and often our tickets are picked up "just" under the 30 minute mark...

    Then they sit there for 30 minutes+++ , until sometimes I've prodded and found that person had left for the day and it's now passed onto someone else.

    Or, I've had to open a chat with live help to get a response.

    To be useful, a support rep should be picking up the ticket AND dealing with it right away - not putting us aside to handle others, then we get lost waiting. Support isn't as fast as…

    3 votes
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    3 comments  ·  Admin →
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  3. Pay account via mobile optimized site

    It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

    1 vote
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    started  ·  Alexandra Carl responded

    Thank you for this valuable feedback. This feature will be added as part of an entire manage.liquidweb.com rewrite coming in 2019.

  4. Natural sort server names

    Right now if you have a lot of VPSs in sequential names they are in alphabetical order. But that isn't great if you have domains like zone1, zone2, zone10, etc. Because then zone10 is before zone1. If they were natural sorted, zone1 would be before zone10.

    3 votes
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  5. Basic BBcode

    Hello,

    I was wondering if it is possible to add the very basic BBcode like the bold, underline, quote and code. This will give the users the ability to organize our support ticket better and more clear.

    Best,
    Mansour

    1 vote
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  6. Server Health Memory graph show only used memory

    I would find the server memory graph on the dashboard to be more useful if it could show the usage as reported by the "free" command under "-/+ buffers/cache". This is the memory actually in use by applications and doesn't include disk buffers.

    6 votes
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  7. Option to pull a single PDF with all invoices of a given year (nice for tax season!).

    For tax season it would be great to combine all invoices (with details) into a single PDF. Either with each individual invoice in it, or an overview listed of everything charged in a given year.

    10 votes
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  8. Allow multiple credit cards per account

    Allow us to use a different credit card for each server. Currently, I have around 5 accounts with you between Storm and LiquidWeb, and managing them is a pain, having to login to each account separately.

    3 votes
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  9. Rather than verbally stating a passphrase, enter a PIN number for support line authentication

    Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

    The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

    Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

    0 votes
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