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  1. New Chat is Terrible

    The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.

    Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.

    Very frustrating

    8 votes
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • speedup your new website for customers with logins. It takes forever now to login to our account. Your old website was fast to get logged in

        Your new website login for customers is unbelievably slow. It was fast before and now it is so slow. Fix it.

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Bug: Website-Manage area:

          on this page https://manage.liquidweb.com/manage/support if you click on the button that says "New Support Request" it takes you back to the index page for Manage, and not to the create a ticket page, but only when returning to Manage after viewing a ticket. The path of that link is different depending on how you get to that page.

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            started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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