General

One feature I would like to see is:

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. New Chat is Terrible

    The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.

    Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.

    Very frustrating

    17 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • last reply from in https://manage.liquidweb.com/manage/support/

      it's will be more useful if you add a " last reply " column in the support table .

      Thanks :)

      15 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Please improve the new support system

        I am find the new system vastly harder to use than the only one.

        It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

        You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

        The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

        6 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • "You Support Requests" doesn't work

          The only issue I see so far with the new Support system is that it is very hard to get to an open ticket. When I log into the main Dashboard and click on "Your Support Requests" it takes me to a new window which is here https://help.liquidweb.com/s/open-tickets

          No tickets show on that window. I get Articles, Tickets, Open Manage and Log Out. Clicking on Articles or Tickets does nothing and shows javascript:void(0);

          If I click on Open Manage I can sent back to the main LiquidWeb Dashboard to start the process all over again https://manage.liquidweb.com/

          The way I found…

          2 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            Thank you for pointing this out. This has highlighted a bug in the new support system on a small subset of accounts. Our developers are currently working on correcting the java error that you encountered here.

          • Don't see your idea?

          General

          Feedback and Knowledge Base