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One feature I would like to see is:

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  1. Please improve the new support system

    I am find the new system vastly harder to use than the only one.

    It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

    You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

    The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

    12 votes
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      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Fix support ticketing system

      When you purchased WiredTree, you also picked up the absolute best ticketing system I'd ever seen (WiredTree's). The LiquidWeb's is slow, confusing and .. a mess.

      There is a lot to be said about clean, fast no-JS effects garbage.

      Clean, linear ticketing, and the ability to refer to old tickets (like, wth?)

      9 votes
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        5 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • WHERE IS THE EMAIL!!!!

        Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses

        4 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Always Keep CC Accounts in ticket Response

          most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

            I will keep you updated as this project moves forwards.

          • Pay account via mobile optimized site

            It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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