The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.
Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.
Very frustrating8 votes
Improvements to the Live Chat functionality are currently under development. Thank you for this invaluable feedback.
Allow people to see existing tickets when logged in to your website using an iPhone. I can create a new ticket but not check one???1 vote
speedup your new website for customers with logins. It takes forever now to login to our account. Your old website was fast to get logged in
Your new website login for customers is unbelievably slow. It was fast before and now it is so slow. Fix it.1 vote
Thank you for this suggestion. Improving loading speed for the new website is currently under development.
on this page https://manage.liquidweb.com/manage/support if you click on the button that says "New Support Request" it takes you back to the index page for Manage, and not to the create a ticket page, but only when returning to Manage after viewing a ticket. The path of that link is different depending on how you get to that page.1 vote
- Don't see your idea?