Always Keep CC Accounts in ticket Response
most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!
Anonymous shared this idea
started · Alexandra Carl responded
Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.
I will keep you updated as this project moves forwards.