Since taking over as product manager for Cloud Sites I have been working on prioritizing feature requests and other updates to the platform. It is apparent that key updates to the CloudSites platform will need to be accomplished before investing more time into development work for feature requests.
Until the backend updates are complete,feature development has been put on hold.
I know this is not the update this community was looking for, but we simply must prioritize the continued stability and security of Cloud Sites for the remainder of 2019. When the majority of these updates are finished we will once again to prioritize feature requests. Thank you for your understanding.
You are correct, Jason has indeed left Liquid Web after training our new Product Owner Josh on the ins and out of CloudSites, including this request to automate Let's Encrypt. I am excited to introduce him in this thread next week.
I would be happy to look into this some more for you, it does sound like unexpected behavior.
Which product is this regarding?
There are some plans to change the structure of the SQL server options in CloudSites in the future. Unfortunately we do not yet have a date associated with those changes.
I will be sure to update this thread when dates and specific details are available.
After checking in with the CloudSites Product Team, it appears that we are still in early planning and decision making phases, so any details are premature at this point. I will be sure to share as soon as these are solidified.
While we are still working to be able to send SMS notifications for individual server issues, we have added a status page that can send SMS messages if there are any wider issues.
Please see and sign up for Notifications at:
Liquid Web and MWP:
These include email, SMS, and RSS notification options.
Looking at your account, it looks like a network event that we experience yesterday may have caused some issues for your service. I do apologize for any outages.
Issues of this sort are reported at https://status.liquidweb.com/ and https://status.websitesettings.com/, both of which have email, SMS, and RSS notification options.
We are working on improving the new HelpCenter to address these issues now. Stay tuned for updates to the system.
The Open Manage redirect has now been corrected.
Several large improvements have been made in the past few months since you last opened a ticket in the system. I'm curious what your experience is with the Help Center now?
I am happy to take specific improvement ideas back to the team for implementation. What would you like to see changed?
I would be happy to look into this more deeply for you. In order to do so, could you tell me which platform you are using currently? Are you using CloudSites or a managed server with cPanel?
Thank you for bringing this to our attention and for your feedback. The login timeouts and email settings are built into the WordPress app itself, so security around logins can only be increased by implementing two factor authentication to allow access to your site.
We have had good luck with the https://wordpress.org/plugins/duo-wordpress/ plugin to allow 2FA. You might also consider looking into https://wordpress.org/plugins/wordfence/, another plugin that can help add additional layers of security to your site.
I have also taken your feedback to the product team to determine if we can implement two factor authentication to all our customers to improve their security and login experiences.