AdminAlexandra Carl (Voice of the Customer Manager, Liquid Web)

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  1. 93 votes
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    138 comments  ·  Cloud Sites  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  Jason Wolford responded

    We understand this continues to be a high priority feature for Cloud Sites customers and are currently targeting the first half of 2019 for the release of Let’s Encrypt integration.

    We will provide more a more specific release date and feature details as we move closer to completion. Thank you for your feedback and patience.

    You are correct, Jason has indeed left Liquid Web after training our new Product Owner Josh on the ins and out of CloudSites, including this request to automate Let's Encrypt. I am excited to introduce him in this thread next week.

  2. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I would be happy to look into this some more for you, it does sound like unexpected behavior.
    Which product is this regarding?

  3. 1 vote
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    12 comments  ·  Cloud Sites  ·  Flag idea as inappropriate…  ·  Admin →

    After checking in with the CloudSites Product Team, it appears that we are still in early planning and decision making phases, so any details are premature at this point. I will be sure to share as soon as these are solidified.

  4. 4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. 43 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Clint,

    Looking at your account, it looks like a network event that we experience yesterday may have caused some issues for your service. I do apologize for any outages.
    Issues of this sort are reported at https://status.liquidweb.com/ and https://status.websitesettings.com/, both of which have email, SMS, and RSS notification options.

  6. 14 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Timothy,

    Several large improvements have been made in the past few months since you last opened a ticket in the system. I'm curious what your experience is with the Help Center now?

    I am happy to take specific improvement ideas back to the team for implementation. What would you like to see changed?

  7. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Rob,

    I would be happy to look into this more deeply for you. In order to do so, could you tell me which platform you are using currently? Are you using CloudSites or a managed server with cPanel?

  8. 4 votes
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    6 comments  ·  Cloud Sites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tim,
    Thank you very much for your feedback. We are actually working on getting our process more streamlined to allow us to move quicker with regard to this type of technology updates.

    I appreciate your patience with this.

    Thank you, Jereme Hancock

    Thank you Shane for adding us to this list.

    Our CloudVPS and Dedicated servers also support PHP 7 for Drupal, covering you on all fronts!

  9. 1 vote
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    under review  ·  2 comments  ·  Managed WordPress  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Molly,

    Thank you for bringing this to our attention and for your feedback. The login timeouts and email settings are built into the WordPress app itself, so security around logins can only be increased by implementing two factor authentication to allow access to your site.

    We have had good luck with the https://wordpress.org/plugins/duo-wordpress/ plugin to allow 2FA. You might also consider looking into https://wordpress.org/plugins/wordfence/, another plugin that can help add additional layers of security to your site.

    I have also taken your feedback to the product team to determine if we can implement two factor authentication to all our customers to improve their security and login experiences.

    Thank you.

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