262 results found
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Rather than verbally stating a passphrase, enter a PIN number for support line authentication
Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.
The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.
Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.
3 votes -
Support through tickets has been really appaling recently, how about LW stops ignoring tickets
Support I have had through tickets has been really appalling recently, how about LW stops ignoring tickets ?
1 vote -
Help!!! (managed WP/Woo) Need a continuous report of auto-update results/actions.
Please display the summaries I get by email on random days as an ongoing report in managed admin. It is really tedious to go back through multiple emails to figure out where everything stands. The screen shots only show one day, and are unusable for my eye. A concise running report would be ideal. Thanks!
3 votes -
nginx 404 handler
Treat PHP 404's the same as other 404's.
For some strange reason, LiquidWeb has configured Nginx to treat these types of 404 differently. That means that if someone goes to your LW WordPress hosted site and requests 'doesnotexist.php' the error message is a plain boring 404 page with "file not found" but if someone requests 'doesnotexist' it shows the theme's custom 404 page that looks nice.
1 vote -
Webmail CNAME with ALL Features "Premium Business Email Hosting"
Hi, After talking with LW support, as they state they get lots of complaints on this. I don't believe this is a available but it is very necessary that it is and as they sent me over here to write this.
For a very long time we all have been selling "Premium Business Email Hosting" and we sell it with all the features including the "Chat via Webmail" as it gives us a one up on the office 365 and others we compete against out there.
Feature List: https://www.liquidweb.com/products/add-ons/email/#view-plans
The issue is: As Liquidweb's default provisioning with DNS and this…
10 votes -
Email notifications for usage alerts
Allow email notifications for hitting warning and critical allotments for bandwidth, compute cycles and disk space. Currently it is not very user friendly and difficult to keep track of which can cause hundreds of dollars a month in overage charges.
1 vote -
Cloud Flrewall: Custom Configuration Functionality
Networking => Cloud Firewall ... excellent feature.
We can create a custom firewall configuration. We can edit a custom firewall configuration. Excellent stuff.
Unfortunately, we cannot:
(1) remove an existing custom firewall configuration;
(2) edit the name of a custom firewall configuration;
(3) create a new custom firewall configuration based on an existing configuration.Not only can we not do it ourselves ... but apparently, no member of the Liquid Web Support team can do it either.
Please provide us with the ability to do these simple taks within the cloud firewall configuration area in the account dashboard.
Thanks.
1 vote -
Top 5 History entries should fade to grey after 30 days - easier to notice new entries!
On the Overview page of the control panel under cloud servers (and the Dashboard) there is a widget that always shows the last 5 historical log messages. If the color of these entries would fade to grey after a set period of time (ie 30 days) then it would be much easier to recognize at a glance if new messages are displayed. Thus saving time re-reading old news repeatedly.
1 vote -
Force SSL for CNAME mail.emailsrvr.com for our mail.ourclientdomains.com
This needs to be fixed, we need to always be able to use mail.ourclientdomains.com and when our clients go there, they get the screen that shows to login but when they submit it says invalid login. The work around is to tell customers to add "s" https then try again and it works. However, this is a pain and we need correct dns CNAME entries that are auto propogated that works with out the workaround. Right now the CNAME records that are auto configured are INVALID.
I think Rackspace should redirect mail.emailsrvr.com to a whitelabel secure login and this would…
7 votes -
Please fix your ticket tracking system . The old system you had worked well. This new one misses lots of the email responses to an open.
This new one misses lots of the email responses to an open tickets.
4 votes -
1 vote
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Email PDF of the statement when auto payments are completed
Pretty simple. Instead of making me log in to reconcile receipts, just send me an email with an attached PDF of the invoice or statement.
1 vote -
Migrations Team Phone Support
DNS migrations would be a lot quicker if we could flip settings on my end while on the phone with a migrations tech. Migration specific issues could be solved a lot faster if the regular techs weren't relaying questions and answers back and forth over the phone. :-)
3 votes -
Priority Support Service
Hi,
Could we have some priority support services where things can be looked at on a high priority. Some business who mainly works with e-commerce model gets a high impact when services go down for even an hour. In my case it lasted more than 5 hours and the issue yet to moved to the team who are assigned to work on the tickets. It's a huge gap and I feel even business may be willing to subscribe for such services for a small fee (where you can limit 2 priorities in a month or so - just a suggestion).
…
5 votes -
Authorisation of support tickets very frustrating
Currently when I lodge a support ticket request via email, even when coming from my registered admin email account the system requires me to authorise the ticket / match it to my account by logging in and clicking on authorise
This process only works abouthalf the time if you are lucky - other times it just says unable to authorise and you have to email back with your support phrase.And even when I create a support ticket from the link in my manage.liquidweb.com account, and I am logged in, it still requires me to authorise the ticket and sends…
6 votes -
Sub Accounts for domains
Create sub accounts for domains, to allow third party access to DNS settings for a specific domain only.
1 vote -
Plugin updates that really make sure that a site is not broken before leaving the updated plugin in place.
The plugin update process does not accurately detect when a site is broken because of an update. As a result I have disabled plugin updates on all sites running ecommerce.
1 vote -
cloud sites pricing tier
Provide the Cloud sites pricing tier to choose by the Customers as per their need and requirements, so there is no need to switch to VPS hosting. Also consider downgrade and upgrade of tiers are available.
4 votes -
Non Cpanel Local Backups and Object Storage Backup
We need to be able to backup without cPanel and also need a way to backup your object storage.
1 vote -
Guardian Reporting
What is Guardian really doing each day and is it really backing up the databases and all the data.
1 vote
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