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One feature I would like to see is:

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210 results found

  1. Allow authenticated users to create tickets

    Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

    1 vote
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    planned  ·  Alexandra Carl responded

    Thank you for this feedback. The ability to add additional users to tickets is currently under development.

  2. Change Help Center Home Button

    When in the Help Center, it is not clear how to get back to the Manage Interface. I suggest removing the OPEN MANAGE button and relink the HOME button to go back to the Manage Interface.

    1 vote
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  3. Always Keep CC Accounts in ticket Response

    most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

    1 vote
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    started  ·  Alexandra Carl responded

    Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

    I will keep you updated as this project moves forwards.

  4. Add Unblock IP to Mobile Site

    The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

    4 votes
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    planned  ·  Alexandra Carl responded

    An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

  5. The ability to change my NAME and EMAIL in support chat

    It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.

    4 votes
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    planned  ·  Alexandra Carl responded

    This feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.

  6. Save account login info

    For your new mobile manage.liquideb.com app, would you include a "remember me" feature to save my access info?

    24 votes
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  7. Send tickets from an @liquidweb.com address instead of no-reply@salesforce

    "Tickets are sent from a no-reply @ salesforce address - eh???"

    Admin Note:

    Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

    2 votes
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  8. Too many control panels

    Too many control panels for email, websites, dns, etc.

    1 vote
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  9. Add Paypal subscription as a payment method.

    Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
    The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

    With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

    3 votes
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  10. scale RAM, Disk Space, Processors independently

    Currently if we need to scale...we need to go through upgrading to bigger VPS or dedicated server. It would be great if we can modify how much RAM or Disk Space or Processors we want independently and get charges accordingly. This helps meet the demands on those some occasions without having to upgrade and downgrade with too much downtime...

    212 votes
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    10 comments  ·  Admin →
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  11. Change LiveChat notification sound

    "Current notification sounds like someone is tapping on a hot mic."

    Admin note:
    Idea was first submitted by user Chris in thread
    https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

    1 vote
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  12. Add cPanel Quick IP Address Unblock permission to Manage interface users

    VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.

    Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.

    4 votes
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  13. Tipit for support engineers

    99% of support engineers proved to be highly skilled and very helpful.
    No offense but i would prefer to Thank them by sending them 5-10$ for each solving issue by PayPal to whatever account they nominate. It could be their personal account(preferred) or the account of the charity of their choice.

    Just a suggestion.

    Alex

    39 votes
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    5 comments  ·  Admin →
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  14. Server cost per month, on dashboard and during resize

    When setting up a new server, you provide a convenient table so I can compare costs with my budget/expectations.

    After setup, the only way to see the cost is at the invoice level. It would be nice if there was a simpler way to see the cost for the server I am looking at at the dashboard. Maybe hover over text on the Server Information table to reveal the cost per month?

    Also, when resizing up or down based on requirements, you only show the cost difference. Ex. -$20/month, or +$129/month.

    It would be nice if we could see what…

    6 votes
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  15. Contact Me Now Number

    Should have a field for "contact me now" when setting up a server since may be using a generic corporate main line. the contact me now could be the number to contact for verification. Should also explain this.

    1 vote
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  16. Storm backup status feature

    It would be a great feature to be able to see the status of a current daily Storm backup in progress (i.e. running, scheduled).

    2 votes
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  17. Plesk password in Manage to automatically post to Plesk Panel login screen

    It would be a great process improvement in the Manage interface to have the Plesk link for Plesk Storm Images automatically log users in as discussed here (https://talk.plesk.com/threads/api-feature-request-method-to-auto-login-a-user.298105/) and documented here (https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-Autologin-using-an-API-request-in-Plesk-)

    2 votes
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  18. Allow custom images on Private Cloud

    Allow the ability to upload custom images to the Private Cloud, or to mount images as media so that installation of other OS's is possible.

    3 votes
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  19. Allow Account Info to include Eastern USA Time Zone

    We were asked to update our information in Account, however the time zone says Central and we are Eastern, which is not an option (today).

    1 vote
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  20. Should be a way the check progress of Resize

    There is no way to check the progress of server Resizing.. My suggestion is, there should be a way to check the progress of Resizing.

    3 votes
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