One feature I would like to see is:

Tipit for support engineers

99% of support engineers proved to be highly skilled and very helpful.
No offense but i would prefer to Thank them by sending them 5-10$ for each solving issue by PayPal to whatever account they nominate. It could be their personal account(preferred) or the account of the charity of their choice.

Just a suggestion.

Alex

24 votes
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    Alex shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    2 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        We feel the same about tech @liquidweb. The best in the world. I wish can compensate some of the tech we deal with

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree absolutely. Each and every one of the 23 (yes, really!) technicians that I have used during my first 6 days of hosting with LiquidWeb has proved exceptional. In fact, the worst of them is still better than the best I have had from any other hosting company.

        Not only have they fixed each problem -- and usually extremely quickly -- but they have gone out of their way to provide detailed answers and explanations, and even a short course that helped me to understand how DNS works.

        Most noteworthy is their extreme patience, even with idiot questions, and their willingness to tackle problems that might in fact qualify more as a programming issue rather than a hosting issue. On a couple of issues, my old host would have said, "We can't fix this for you, but if you would like to hire one of our programmers at $700/day, they would be happy to look at it." The LiquidWeb technicians never complained, they just solved the problem even though it involved looking at some program code.

        I agree with Alex, but I would argue that credit (and tips) are not due just the technicians but also to LiquidWeb itself as the company who hires them and allows them to spend so much time on individual problems.

        I know very well that my first month's hosting payment has been more than used up by the time spend by those 23 (and counting) support technicians on the problems I experienced while moving my web sites to LiquidWeb.

        Good service is such a rarity these days that it needs to be appreciated -- and I for one would like to be able to show my appreciation in whatever way I can. As it is, I'm getting $500 worth of support for $50.

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