209 results found
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Priority Support Service
Hi,
Could we have some priority support services where things can be looked at on a high priority. Some business who mainly works with e-commerce model gets a high impact when services go down for even an hour. In my case it lasted more than 5 hours and the issue yet to moved to the team who are assigned to work on the tickets. It's a huge gap and I feel even business may be willing to subscribe for such services for a small fee (where you can limit 2 priorities in a month or so - just a suggestion).
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5 votes -
Authorisation of support tickets very frustrating
Currently when I lodge a support ticket request via email, even when coming from my registered admin email account the system requires me to authorise the ticket / match it to my account by logging in and clicking on authorise
This process only works abouthalf the time if you are lucky - other times it just says unable to authorise and you have to email back with your support phrase.And even when I create a support ticket from the link in my manage.liquidweb.com account, and I am logged in, it still requires me to authorise the ticket and sends…
6 votes -
Sub Accounts for domains
Create sub accounts for domains, to allow third party access to DNS settings for a specific domain only.
1 vote -
Plugin updates that really make sure that a site is not broken before leaving the updated plugin in place.
The plugin update process does not accurately detect when a site is broken because of an update. As a result I have disabled plugin updates on all sites running ecommerce.
1 vote -
cloud sites pricing tier
Provide the Cloud sites pricing tier to choose by the Customers as per their need and requirements, so there is no need to switch to VPS hosting. Also consider downgrade and upgrade of tiers are available.
4 votes -
Non Cpanel Local Backups and Object Storage Backup
We need to be able to backup without cPanel and also need a way to backup your object storage.
1 vote -
Guardian Reporting
What is Guardian really doing each day and is it really backing up the databases and all the data.
1 vote -
NGINX heroic support please.
NGINX accelerates content and application delivery, improves security, facilitates availability and scalability for the busiest web sites on the Internet.
1 vote -
semi dedicated windows hosting
hello i would like see a semi dedicated windows hosting package in the price range of $40 per month, you can limit sites number to 5 or 10 or 15. so that the server is not overloaded.
currently i am hosting in different hosting companies because of the price range, I am confident about the LIQUID WEB performance and support.
But a windows VPS for 150$ per month is very expensive for a starter website. If the new site is successful then we can easily move to a dedicated server than VPS.
If someone asks me AZURE OR AMAZON OR…
1 vote -
Provide support for Certificate Authority Authorization (CAA) DNS Records
It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.
See:
https://letsencrypt.org/docs/caa/
https://sslmate.com/caa/support34 votes -
Please improve the new support system
I am find the new system vastly harder to use than the only one.
It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!
You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.
The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!
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21 votesWe are working on improving the new HelpCenter to address these issues now. Stay tuned for updates to the system.
The Open Manage redirect has now been corrected.
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Please add OAuth Login specifically such as Google
Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).
Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.
7 votesI am happy to say that we are nearing the release date of SSO featuring Google, allowing you to login to your manage.liquidweb.com account with your Google login.
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Answer Support Requests in Under 3 Hours
I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.
32 votes -
Allow scheduled Storm backups, twice weekly
Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.
4 votes -
Unable to select random email address while creating support tickets
Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email
3 votesHi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?
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make billing statement available in Mobile version
A email receipt arrives. I "Click" here to see invoice. Mobile version of site loads. However account shows no invoices. It simply shows that I have no balance due.
4 votes -
Provide backup option for Storm Block Storage (SBS)
Storm Block Storage volumes have no backup option available. Given that these start at 150Gb and can be as large as 15Tb, the suggestion to use out-of-network backup is unrealistic and really restricts the SBS volumes to storing non-critical data.
45 votes -
scale without downtime
The scaling process currently results in significant downtime. It would be amazing if we could scale up and down without downtime.
6 votes -
Make "Add IPs to Server" more obvious (I always have to hunt for it)
When I need to request a new block of IP addresses for our dedicated servers, I log into manage.liquidweb.com and click and read and click and read and click and click and click... it is always so difficult for me to find the IP Request area. I think it should be under Networking. As it is, you have to go under Overview, then click the plus sign next to your server, then click Network, and finally you are able to request IPs. Completely hidden option.
If you can't "move" the feature, at least put some instructions under Networking that tells…
10 votesA planned rework of manage.liquidweb.com will include this change.
Thank you for providing this feedback. We agree that it is a critical task that is currently difficult to discover.
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1 vote
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