Priority Support Service
Could we have some priority support services where things can be looked at on a high priority. Some business who mainly works with e-commerce model gets a high impact when services go down for even an hour. In my case it lasted more than 5 hours and the issue yet to moved to the team who are assigned to work on the tickets. It's a huge gap and I feel even business may be willing to subscribe for such services for a small fee (where you can limit 2 priorities in a month or so - just a suggestion).
I understand that in normal cases you provide good service.
But at times if a critical business request can be addressed within some hours, it would definitely help.