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  1. Much like the mainstream cloud providers, it would be operationally ideal to be able to move IPs between cloud servers (like Azure, Google, or AWS public IPs). Currently only a secondary IP can be moved between servers in a pool but only as a secondary IP and only the primary IP can be switched by the migrations team and in that scenario, it can't be done via manage.

    3 votes
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  2. We need a upgrade option for PHP 8.1

    3 votes
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  3. Forwarding and autoresponder option was removed from Mail management. This is a functionality breaking action, and I am very unhappy with that. I have disabled webmail (where I need to go to set that up) for security reasons. It makes some actions impossible, because I have hundreds of mail accounts that I can not and will not manually check.

    Please put the functionality back.

    Also, this feedback option required me to create new account, LW login didn't work.

    1 vote
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  4. Help desk tickets should display the selected asset to the customer. Currently if you enter a ticket then go to the ticket later the selected asset is not shown. This can be troublesome for customers with many assets they might have similar tickets. It makes it difficult to track what asset is referenced if the customer didn't include the identification asset in the description.

    1 vote
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  5. A request made on behalf of a LiquidWeb customer:

    Provide support via popular messaging platforms such as telegram/viber/signal/WhatsApp.

    1 vote
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  6. I got an email due to an upcoming SSL Certificate expiration. Before I could do anything a few days later I got an email with the subject
    Resolution Notification on Ticket#nnnnn
    That said the ticket was resolved. I thought "Great! Those LW support people are taking care of me".
    But no, the issue was unresolved and nothing had been done. The ticket was being closed automatically. My site when down when the certificate expired.
    Please change the subject to say "Unresolved but closed due to inactivity". Or at least "Closed due to inactivity".

    1 vote
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  7. Ticket Responses should include the original and previous message threads.

    Whenever I receive a reply from Liquid Web support they never include the original ticket information or any of the previous replies.

    I find this very annoying

    1 vote
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  8. For larger company users, we need a way for the finance department to manage payments, etc. but to not have access to other parts of the account management where they could inadvertently create system problems for the hosted site

    3 votes
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  9. I have been with Liquid Web for 10 years, this week my server had a serious phishing attack that got to the root of the server, Liquid Web stopped the attack, secured the server, rebuilt another server, kept everything safe and secured all the websites, scariest thing i have been through. Liquid Web I will never be able to thank you enough, thank you for the advise also to upgrade several security features to make this type of attack much harder should it happen again. Thank you 10 out of 10 your service is of the highest standard.

    1 vote
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  10. LiquidWeb has HORRIBLE interface, and functionality! Lacking instructions. It is in beta stage?

    1 vote
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  11. I'd like to be able to receive a scheduled report each quarter after the PCI Scans are run. I am paying for this service and unless I ask for the report I never see it.

    1 vote
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  12. I'd like for management to work on getting more skilled chat operators, like it used to be. I am worried LW is going to turn into what HostGator did, crappy support. I have to chat to 2 chat operators back to back then call in today. It's not the first time. You can easily tell the chat operators do not have the same level of skills they used to have. The quality of service in chat support is at an all-time low. Coming from someone who has been in dedicated server reseller services for 22 years now. Not cool management,…

    4 votes
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  13. Follow OWASP standards and Mozilla Observatory security recommendations by implementing the follow edits to the Apache/Nginx web server config
    1. HSTS header
    2. X-Content-Type-Options header
    3. X-Frame-Options (XFO) header
    4. X-XSS-Protection header
    5. Content Security Policy (CSP) and CORS policy

    1 vote
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  14. The feature is
    either to forward
    or to delete upon detection of a keyword(s)
    but not combined.

    That is, what we want is that incoming email is to be forwarded AND deleted

    This feature is already in cPanel emails
    but surprisingly so called premium business email this feature is lacking.

    Quite many features that are already in cPanel are not in PBE.
    Is it possible that you may also list down the reasons
    that your customers are opting for PBE
    instead of cPanel email system,
    BESIDE the reason of separate disk space for PBE
    ???

    1 vote
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  15. A feature is badly needed to add Global Filtering on domain level.

    You can just imagine that one filter which is common across domain,
    we need to type in and set it all separate on each and every email individually.

    This feature is so important as even this is available on cPanel emails as well
    and is really very much expected to be inclusive in PBE.

    Otherwise it wastes a lot of hours to set on each and every individual email setting.

    For example, we need
    all emails coming from
    @abcxyz.com
    to be diverted

    and for example,
    all emails having…

    1 vote
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  16. 1 vote
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  17. I would like to be able to search across all of my past tickets. For example I could search for the word
    backup
    and get a list of tickets that include that word.

    1 vote
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  18. I highly suggest you revamp your cancellation procedures and make it clear what needs to be done from the customer's perspective. I recently had to cancel my service and through conversations with my rep, the details of what needed to happen got lost in the conversation. I came to realize that there was a huge misunderstanding and I was charged even though I thought my services would be canceled. The account rep was handcuffed by the policies and could not act to be "The most Helpful Humans In Hosting" and offer a refund to a long-standing client who spent a…

    3 votes
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  19. 1 vote
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  20. what causes the issue:
    1. creating new client
    2. copy/pasted phone number from my contacts app (Mac Contacts). Pasted this (number obfuscated): (xxx) xxx-xxx
    3. this resulted in validation error. I then tried editing the entry to remove the parenthesis, space, and dash. I tried formatting with only dashes, etc. but no matter what everything resulted in generic validation error

    Resolution:
    I fixed the issue by manually typing in the entire phone number rather than pasting it. I’m guessing some sort of hidden character or unicode incompatibility must have occurred when pasting.

    My suggestion:
    1. at least provide more information…

    1 vote
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