General

One feature I would like to see is:

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  1. managed wordpress domain parking

    Ability to park domains on a managed WordPress site.

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Exporting/Importing DNS zone files

      I would like to export or import an entire zone file in standard zone file format. This feature would be nice to see on the DNS tab under domains in the manage account portal.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for pointing this feature out. We agree, this has been missing from our system. Our Developement Team is starting work on updating the DNS system to include these features and we hope to have it rolled out by the end of the first quarter.

      • Joomla DNS auto-provisioning

        Not so much a NEW idea as a problem with the current auto-provisioning after a Joomla one-click CMS install.
        The issue is that the auto-provisioning fails.
        The auto-provisioning works when no CMS is chosen. We don't know if it works with other CMS one-click installs as we don't normally work with them.
        Joomla does not require any additional/special provisioning requirements, so if the auto=provisioning script works without a CMS installation, it should also work with a Joomla CMS installation, but it does not.
        I believe the issue may be an issue that there is something wrong with the auto-provisioning script…

        1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • WHOIS protection Auto-renew needed

          Please. WHOIS protection has to be able to be auto-renewed. I'm very tired of always having to keep up with it every year and some years finding out my private address is exposed to the world when I don't always remember to manually buy it in time. Not cool at all.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Change Help Center Home Button

            When in the Help Center, it is not clear how to get back to the Manage Interface. I suggest removing the OPEN MANAGE button and relink the HOME button to go back to the Manage Interface.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Provide support for Certificate Authority Authorization (CAA) DNS Records

              It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.

              See:
              https://letsencrypt.org/docs/caa/
              https://sslmate.com/caa/support

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Always Keep CC Accounts in ticket Response

                most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

                  I will keep you updated as this project moves forwards.

                • WHERE IS THE EMAIL!!!!

                  Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses

                  1 vote
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please add OAuth Login specifically such as Google

                    Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).

                    Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Too many control panels

                      Too many control panels for email, websites, dns, etc.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Paypal subscription as a payment method.

                        Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
                        The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

                        With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Demos of new products

                          Maybe, offer demos of new products to preview to existing clients so we can better educate our clients - for example - you new Business Email Premium product. Thanks.

                          0 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add Unblock IP to Mobile Site

                            The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

                            4 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

                            • The ability to change my NAME and EMAIL in support chat

                              It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                This feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.

                              • Add signatures for all Liquid Web employees creating/replying to tickets.

                                "There is no signature of link on the emails - they look very amateur"

                                Admin Note:
                                >Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                                0 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Improve ticket navigation in help.liquidweb.com

                                    "- I can't figure out why there would be a separate area for comments and for e-mails. E-mails are generally comments. "
                                    "- I can't figure out where to look first for recent comments, or even who replies last."
                                    "And finding my way around tickets..... one word, PAINFUL." -amsweb

                                    "frustrating that in order to reference what the rep had written, I had to open the ticket in a new window, nav to the ticket, click email, just to be able to read as I was replying" -Chris

                                    "Now I can't figure out how to reply to a comment inside the…

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Change LiveChat notification sound

                                      "Current notification sounds like someone is tapping on a hot mic."

                                      Admin note:
                                      Idea was first submitted by user Chris in thread
                                      https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                                      1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Restyle manage.liquidweb.com to match new site and help portal

                                        Updates to liquidweb.com and help.liquidweb.com have not been mirrored on manage.liquidweb.com. The mixed branding feels clumsy.

                                        Admin Note:
                                        Idea originally submitted by user Chris in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                                        0 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Fix support ticketing system

                                          When you purchased WiredTree, you also picked up the absolute best ticketing system I'd ever seen (WiredTree's). The LiquidWeb's is slow, confusing and .. a mess.

                                          There is a lot to be said about clean, fast no-JS effects garbage.

                                          Clean, linear ticketing, and the ability to refer to old tickets (like, wth?)

                                          3 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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