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One feature I would like to see is:

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  1. Too many control panels

    Too many control panels for email, websites, dns, etc.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Cloud Sites login button on the Manage.liquid web page

      Currently in order to get back to our cloud sites when on the manage.liquidweb page we have to go to Overview>cloud sites > login. That login link should just be a part of the Overview, Server images, Networking etc section as another link or a button. There really isn't a need for the extra steps.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Paypal subscription as a payment method.

        Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
        The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

        With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Demos of new products

          Maybe, offer demos of new products to preview to existing clients so we can better educate our clients - for example - you new Business Email Premium product. Thanks.

          0 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Add Unblock IP to Mobile Site

            The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

            4 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

            • The ability to change my NAME and EMAIL in support chat

              It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                This feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.

              • Stylesheets load last on liquidweb.com

                " The site loads SLOWLY, in that i get the content before your sylesheet loads everytime so then its just a bunch of text showing up first." -John

                Admin Note:
                >Idea originally submitted by user John in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Resolve frequent chat disconnections

                  "- Filled out the chat form, got connected to Benjamin right away. Thumbs up.
                  - After I type my comment, it redirects me back to the login form. Thumb down.
                  - I fill it out again, I get connected to another tech. Ok..
                  - New tech says I need to click on a link to get authenticated. Thumbs down" -amsweb

                  "Chat doesn't work at all for me" -Justin Phelan

                  " was in a chat just now and had to refresh the ticket page I was looking at, since I made new comments as tech requested and they were not showing…

                  3 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add signatures for all Liquid Web employees creating/replying to tickets.

                    "There is no signature of link on the emails - they look very amateur"

                    Admin Note:
                    >Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                    0 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add scrollbar to edit comments section in help.liquidweb.com

                        "There's times when I have no scrollbar in large fields where I'm typing my comments." -amsweb

                        "I was replying in that comment field which yes, doesn't scroll...???... and was frustrating that in order to reference what the rep had written, I had to open the ticket in a new window, nav to the ticket, click email, just to be able to read as I was replying." -Chris

                        Admin Note:
                        Idea originally submitted by users amsweb and Chris in thread
                        https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Improve ticket navigation in help.liquidweb.com

                          "- I can't figure out why there would be a separate area for comments and for e-mails. E-mails are generally comments. "
                          "- I can't figure out where to look first for recent comments, or even who replies last."
                          "And finding my way around tickets..... one word, PAINFUL." -amsweb

                          "frustrating that in order to reference what the rep had written, I had to open the ticket in a new window, nav to the ticket, click email, just to be able to read as I was replying" -Chris

                          "Now I can't figure out how to reply to a comment inside the…

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change LiveChat notification sound

                            "Current notification sounds like someone is tapping on a hot mic."

                            Admin note:
                            Idea was first submitted by user Chris in thread
                            https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                            1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Restyle manage.liquidweb.com to match new site and help portal

                              Updates to liquidweb.com and help.liquidweb.com have not been mirrored on manage.liquidweb.com. The mixed branding feels clumsy.

                              Admin Note:
                              Idea originally submitted by user Chris in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

                              0 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fix support ticketing system

                                When you purchased WiredTree, you also picked up the absolute best ticketing system I'd ever seen (WiredTree's). The LiquidWeb's is slow, confusing and .. a mess.

                                There is a lot to be said about clean, fast no-JS effects garbage.

                                Clean, linear ticketing, and the ability to refer to old tickets (like, wth?)

                                3 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • "You Support Requests" doesn't work

                                  The only issue I see so far with the new Support system is that it is very hard to get to an open ticket. When I log into the main Dashboard and click on "Your Support Requests" it takes me to a new window which is here https://help.liquidweb.com/s/open-tickets

                                  No tickets show on that window. I get Articles, Tickets, Open Manage and Log Out. Clicking on Articles or Tickets does nothing and shows javascript:void(0);

                                  If I click on Open Manage I can sent back to the main LiquidWeb Dashboard to start the process all over again https://manage.liquidweb.com/

                                  The way I found…

                                  2 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for pointing this out. This has highlighted a bug in the new support system on a small subset of accounts. Our developers are currently working on correcting the java error that you encountered here.

                                  • Add standard security plugin for Wordpress sites with 2FA, etc.

                                    Like with the iThemes Sync, if LW could add a security plugin that adds 2FA and other features as standard. Would be a really nice touch. Security is a major threat on an individual level and anything you can do to raise the bar would be much appreciated.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Please improve the new support system

                                      I am find the new system vastly harder to use than the only one.

                                      It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

                                      You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

                                      The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Unable to select random email address while creating support tickets

                                        Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?

                                        • New Chat is Terrible

                                          The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.

                                          Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.

                                          Very frustrating

                                          17 votes
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                                            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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