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  1. 1 vote
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  2. Hello

    My name is Nakul Mohan. I am a cyber security expert . After reviewing your website, I wanted to confirm that I have found some vulnerabilities/bugs in your website/server and client side . I will be happy to fix these issues . Looking forward to hear it from your team soon . Have a wonderful day .

    Best regards

    Nakul Mohan Rajput ( Cyber Security Analyst )

    3 votes
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  3. Please implement Private DNS Zones. It's quite common in cloud hosts to provide this functionality. It's available in AWS, Azure, GCP, Oracle Cloud, etc.

    We want it so we can use DNS lookups and not care if it's an internal or external hostname. It just works across the infrastructure... No more hard-coded IPs in /etc/hosts and other configuration files. It's a single place to update should an IP change instead of potentially hundreds or thousands of places.

    Additional functionality: automatically populate the private DNS zones when private IP addresses are allocated to a device.

    3 votes
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  4. Adding a popup / alert sound when your status shows OFFLINE for more than 5 minutes while you are both Scheduled to work AND logged into the VPN.

    This alert would help to provide a highly visible warning that our status has failed or dropped due to updates or other issues, and needs to be reset.

    2 votes
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  5. Chats - 'Maintenance' mode:

    Adding a chat maintenance mode option that allows us to receive chats normally, while pausing our reducing our "active time" when calculating the PowerScore.

    This would allow us to assist other admins, work on difficult/longer tickets, and review documentation / research the more difficult issues without having to constantly worry about being penalized because we are not able to change the active status from livechat without harming our clients.

    3 votes
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  6. Chat 'Additional request' button/option

    Adding a Chats "+additional issue" button to make it easier to track chats that cover multiple topics without having to ask the client to reconnect. This option should allow you to adjust the power scores so we do not get penalized for making sure we ensure all issues are resolve in a single chat.

    The button would need to record, then clear, the following details:

    1.) All fields listed under "Associated Ticket"
    2.) Asset Name
    3.) Interaction Selection
    4.) Type
    5.) SubType

    Notes should be saved to the Feed, so that shouldn't need to be cleared,…

    3 votes
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  7. https://waypoint.liquidweb.com/display/LINUX/Ubuntu+Core+Managed#UbuntuCoreManaged-SSHingIn

    Right at the top of this wiki, it shows how you have to add "AllowUsers root" to the sshdconfig for core managed ubuntu servers. In ticket 12501940, we ran into this issue, where we couldn't ssh in, because neither root nor the lwadmin user was added to the sshdconfig. We need to set "AllowUsers root" at least within our Core Managed Ubuntu kicks, so that when the server comes online, we can actually get to the thing over ssh.

    1 vote
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  8. Many webhosting companies now provide affiliates with the ability to manage accounts for multiple clients from a single login. Such a feature would greatly improve the ability of development partners and other affiliates to assist their clients without the need to maintain a large collection of usernames and passwords. Furthermore, such an interface could simply the process of affiliates and partners assisting clients with preparing orders.
    Some companies have web portals that allow users to switch between accounts that have their email on them. This would also be an effective was to implement this request.

    2 votes
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  9. We process thousands of invoices every month. It would be nearly impossible to manually process all of these by logging into a website and downloading them. Please make it possible to have the invoices emailed out automatically, or give us a way to pull them via SFTP or API so we can automate the process.

    4 votes
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  10. PBE works very well, but...... We need to be able to track delivery events of emails (incoming or outgoing), There MUST be an option to get email delivery logs, as administrators, we are tied-hands when there are email delivery problems.

    1 vote
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  11. Having received an email to replace an expired credit card more than 4 years after account was cancelled should never be allowed. When it was confirmed that the account had been cancelled there was no indication that Liquid Web would keep the credit card information that was on hand. That Liquid Web maintains credit card information after an account has been cancelled is unacceptable. Credit card information must be purged upon cancellation of an account.

    1 vote
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  12. Much like the mainstream cloud providers, it would be operationally ideal to be able to move IPs between cloud servers (like Azure, Google, or AWS public IPs). Currently only a secondary IP can be moved between servers in a pool but only as a secondary IP and only the primary IP can be switched by the migrations team and in that scenario, it can't be done via manage.

    3 votes
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  13. We need a upgrade option for PHP 8.1

    3 votes
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  14. Forwarding and autoresponder option was removed from Mail management. This is a functionality breaking action, and I am very unhappy with that. I have disabled webmail (where I need to go to set that up) for security reasons. It makes some actions impossible, because I have hundreds of mail accounts that I can not and will not manually check.

    Please put the functionality back.

    Also, this feedback option required me to create new account, LW login didn't work.

    1 vote
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  15. Help desk tickets should display the selected asset to the customer. Currently if you enter a ticket then go to the ticket later the selected asset is not shown. This can be troublesome for customers with many assets they might have similar tickets. It makes it difficult to track what asset is referenced if the customer didn't include the identification asset in the description.

    2 votes
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  16. A request made on behalf of a LiquidWeb customer:

    Provide support via popular messaging platforms such as telegram/viber/signal/WhatsApp.

    1 vote
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  17. I got an email due to an upcoming SSL Certificate expiration. Before I could do anything a few days later I got an email with the subject
    Resolution Notification on Ticket#nnnnn
    That said the ticket was resolved. I thought "Great! Those LW support people are taking care of me".
    But no, the issue was unresolved and nothing had been done. The ticket was being closed automatically. My site when down when the certificate expired.
    Please change the subject to say "Unresolved but closed due to inactivity". Or at least "Closed due to inactivity".

    1 vote
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  18. Ticket Responses should include the original and previous message threads.

    Whenever I receive a reply from Liquid Web support they never include the original ticket information or any of the previous replies.

    I find this very annoying

    1 vote
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  19. For larger company users, we need a way for the finance department to manage payments, etc. but to not have access to other parts of the account management where they could inadvertently create system problems for the hosted site

    3 votes
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  20. I have been with Liquid Web for 10 years, this week my server had a serious phishing attack that got to the root of the server, Liquid Web stopped the attack, secured the server, rebuilt another server, kept everything safe and secured all the websites, scariest thing i have been through. Liquid Web I will never be able to thank you enough, thank you for the advise also to upgrade several security features to make this type of attack much harder should it happen again. Thank you 10 out of 10 your service is of the highest standard.

    1 vote
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