241 results found
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Improve web security
Follow OWASP standards and Mozilla Observatory security recommendations by implementing the follow edits to the Apache/Nginx web server config
1. HSTS header
2. X-Content-Type-Options header
3. X-Frame-Options (XFO) header
4. X-XSS-Protection header
5. Content Security Policy (CSP) and CORS policy1 vote -
Key Words FIlter
The feature is
either to forward
or to delete upon detection of a keyword(s)
but not combined.That is, what we want is that incoming email is to be forwarded AND deleted
This feature is already in cPanel emails
but surprisingly so called premium business email this feature is lacking.Quite many features that are already in cPanel are not in PBE.
Is it possible that you may also list down the reasons
that your customers are opting for PBE
instead of cPanel email system,
BESIDE the reason of separate disk space for PBE
???1 vote -
Email Filter - Global Filtering on domain level
A feature is badly needed to add Global Filtering on domain level.
You can just imagine that one filter which is common across domain,
we need to type in and set it all separate on each and every email individually.This feature is so important as even this is available on cPanel emails as well
and is really very much expected to be inclusive in PBE.Otherwise it wastes a lot of hours to set on each and every individual email setting.
For example, we need
all emails coming from
@abcxyz.com
to be divertedand for example,
all emails having…1 vote -
1 vote
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Search past tickets
I would like to be able to search across all of my past tickets. For example I could search for the word
backup
and get a list of tickets that include that word.1 vote -
Revamp Cancellation Processes and Procedures
I highly suggest you revamp your cancellation procedures and make it clear what needs to be done from the customer's perspective. I recently had to cancel my service and through conversations with my rep, the details of what needed to happen got lost in the conversation. I came to realize that there was a huge misunderstanding and I was charged even though I thought my services would be canceled. The account rep was handcuffed by the policies and could not act to be "The most Helpful Humans In Hosting" and offer a refund to a long-standing client who spent a…
3 votes -
1 vote
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fix phone number validation issue when creating a new client in cloud sites
what causes the issue:
1. creating new client
2. copy/pasted phone number from my contacts app (Mac Contacts). Pasted this (number obfuscated): (xxx) xxx-xxx
3. this resulted in validation error. I then tried editing the entry to remove the parenthesis, space, and dash. I tried formatting with only dashes, etc. but no matter what everything resulted in generic validation errorResolution:
I fixed the issue by manually typing in the entire phone number rather than pasting it. I’m guessing some sort of hidden character or unicode incompatibility must have occurred when pasting.My suggestion:
1. at least provide more information…1 vote -
PLEASE LISTEN YOUR COMPANY YOUR PEOPLE ARE AMAZING....BUT I NEED MORE OFMYOU NAND YOUR PEOPLE
WHAT LENOX JASPER, LENOX JOSH DID FOR ME I NEED MORE OF
1) I NEED THEM!~YOU TO FACILITATE DEVELOPERS LOADING SITES TO
THE SERVER SPACE WE HAVE WITH YOU !2) I NEED ALL THE DOMAINS I HAVE TRANSFERRED TO LIQUID WEB
BECAUSE OF THAT REAL DOWN TO EARTH AWESOME SERVICE
(REAL HELP) I HAVE RECEIVED FROM JASPER, JOSH & SOME OTHER
DUDE IN BETWEEN
3) PLEASE CREATE A PLAN OR BILLING SYSTEM THAT I MAY HAVE THESE
SERVICES COVERED BY YOUR QUALITY TECHS AS SOON AS POSSIBLE4) SHOOT, WHILE YOUR AT IT MANAGE OUR EMAIL ACCOUNT LOL
PAUL…
1 vote -
scale RAM, Disk Space, Processors independently !
Avoir un bon logiciel pour créer et mixer de la musique n'est pas aussi cher que certains le pensent. Il existe un logiciel pour exploiter la créativité musicale avec de nombreux outils et ressources et Virtual DJ en est un, qui comprend également des fonctionnalités d'édition vidéo pour les videoDJ.
2 votes -
Automatic Lets Encrypt SSL certificates for CloudSites
Lets Enctypt SSL certificates are used plenty, please add automated tools to install and mantain such certificates :D
Cheers!9 votes -
Get me to my website's dashboard in one click
When I log on and land on the new portal, I cannot find the link for my website's dashboard there. Please make a link to it bleeding obvious , like maybe a "Websites" or "Dashboards" icon across the top menu.
Also, if I want to find the backups page, and enter "backups" in the search box, why isn't the actual page where I can access backups the first choice rather than only support docs that also do not tell me where to find my dashboard. Why send customers through these twisty little passages?3 votes -
Alternative email address for automated support tickets
Automated support tickets can only be sent to a single primary email address. It would be useful if an alternative address could be added to the recipient list.
4 votes -
Monitor the Automatic Bug Reporting Tool (ABRT)
I happened to log onto our Linux cPanel server and noticed an error reported by ABRT. I took a further look and there appeared to be a memory problem. Memory was replaced quickly and successfully by a system restoration technician. However, it would be very helpful if this problem could have been monitored. If I hadn't happened to notice it, it could have been quite impactful to our users. Can this monitoring be done automatically?
2 votes -
migration
Migration Request has two flaws: 1) It was not clear that I had to order a new server before starting the process. I assumed that if I did not have an existing server to migrate to, that I would have the option to order one. 2) When selecting a source (after I had a new server ordered and configured) I selected the new server from the drop down, but kept getting a message that I had not selected a source. The button "Add a source" should be labeled, "Add selected source". Customers can't save you support time if what you…
2 votes -
Note section with backups
often i make a change to a site like a major update or plugin. I run a backup first. it would be nice to be able to make a note under the backup on that page to note why i made the backup, etc. so if i need to restore later, I will know which backup I should use to restore.
1 vote -
The Parallel Cloud
Hello Team,
This is Gabriel Nikhil Bhasker, from Bangalore, India. I can help out with certain aspects of Cloud Infrastructure and Sales.
Below are specific information that are jotted down :
Here to propose specifications and design for the Parallel Cloud : 1. Parallel Cloud targets customer acquisition in non Information Technology or non Cloud industries. 2. Increasing the Market Place, catering different and niche sectors, where Cloud services can be imposed. 3. It’s not a chance but broadening the horizon and creating the base. Please go through the Presentation for more details :Thank You,
Gabriel Nikhil,
Email ID…1 vote -
phone support is gibberish and login to chat gives no place to chat. Support is complete crap
Get a better phone system. Called twice and the audio was complete gibberish. Tried chat logged in hit chat which then tells me to login. Your support which used to be the best in the industry has turned to complete crap. Fix it
1 vote -
A better way to send Compliments to you on your Support Staff. In this case, particularly Josh who was/is excellent!
Create a place for your clients/customers to send in Feedback after the excellent service provided by your Staff! Please see my "header" message. If you have any questions, feel free to contact me.
1 vote -
A comment and a thanks
Hey all. Lately, I have been having some issues connecting to chat. I have resorted to either clearing cache or using another browser.
Just letting you know. Previously I never had this issue.
In other news System Admin Dayne Larsen has epically helped me on multiple occasions and goes above and beyond every time. Give that man a raise please. :)
1 vote
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