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  1. Having just suffered a ransomware attack with another ESP whose virtualization platform, like LiquidWeb's, is based on Windows HyperVisor, we're particularly sensitive to the real-world downsides of having Windows in our enterprise.

    Should LW, while unlikely, suffer a similar fate of having the Windows host servers our Linux instances are hosted on get encrypted, having the images off site and on our own offsite backups, we'd be able to re-upload the images to LW and restore service again.

    As it stands now, while unlikely, it is possible for the host server to be encrypted and for the onsite backups at…

    3 votes
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  2. On my Managed WordPress server, most of my sites have their DNS hosted at Cloudflare, and Cloudflare is enabled. Twice in the past 2 weeks I had to pause Cloudflare to troubleshoot an issue, only to find that the Let's Encrypt certificate did not auto-renew because the A record for the site was pointing to CloudFlare and not the Managed WordPress server.

    It would be extremely useful to allow me to initiate the renewal of the SSL certificate from the Managed WordPress console, rather than have to call support.

    1 vote
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  3. Please provide better ways to access our email through manage.liquidweb.com (mobile version)

    it does not show any way to access our email control panel when using mobile.

    1 vote
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  4. I need to know when LW will be unavailable for my site(s) where I can process it electronically without admin interaction

    1 vote
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  5. It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.

    3 votes
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  6. Dear Team
    About Cloudsite is best service in WebHosting World, but you failed to create easy migration to Cloudsites, i feel about very much. sorry to say

    1 vote
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  7. International calling is expensive so please add a freephone number to call liquidweb support internationally.

    I am aware I can use live chat or ticket but sometimes it’s better to speak on the phone.

    3 votes
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  8. Invoice #123456 (unpaid)
    Invoice Date: August 15, 2019
    Due by: August 14, 2019 <==== Due before it is issued.
    Service Dates: 08/15/19 - 09/15/19

    1 vote
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  9. I wasn't sure where to post some feedback on a person...Just got off the phone with Erika in Billing. She was SO nice and positive. I've been wanting to get to your Sales and the phone kept ringing and ringing and for some reason it rolled over to your Billing Department.

    The first time it happened she was very apologetic and said that Sales was tied up at the moment and they would call me back within 30 minutes. I wasn't too patient so I called back again later and even though I was certain I pressed the button for…

    1 vote
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  10. I would like to be to able to create a user account for Managed WordPress that only allows that user to make changes to specific sites that I have running.

    4 votes
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  11. This isn't an idea, it's a comment or a thought... I didn't appreciate the threatening note in my 1st of the month invoice telling me you'd suspend my account if not paid. I've been with you folks for MANY MANY years, I'm not late nor past due on anything... it was the first bill for the month. Your new unjustified threatening messages are a huge disappointment ... I have so many more words and comments but they'll be pointless if this is the direction in attitude that you're heading in. (sigh)

    2 votes
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  12. Having issues with Chrome and Safari not being able to login to manage.liquidweb.com via LTE connection on newest iPad

    1 vote
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  13. In the manage portal Graphical Statistics you have various graphs. So, how can we find out at what time which process spiked up? For example see this screenshot https://www.screencast.com/t/4iZHlIChgSo

    Can you improve the manage portal to have the pointer on the graphs which should show the time and process which spiked up? This will add more AI to the system I guess ??

    1 vote
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  14. Dear LiquidWeb Feedback,

    I have been using VPS service and would like to have function Unlock IP on dashboard for standard user. for the meantime this function only existed on owner account.

    Thanks & Best Regards,
    Kien.T.Nguyen

    1 vote
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  15. 24hrs after signing up for manage wordpress/woocommerce hosting i login to find that i dont have a licence to astra pro. I open up live chat and am told someone will email me an onboard welcome email (cant tell me when). Why hasn't this been sent within 24hrs from sign up.?

    1 vote
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  16. I have talked to many tech supports and they all did good! but Dante took it to another level and went above and beyond to find answers and was very experienced in almost all services that LiquidWeb has to offer! I hope to see more like Dante in Tech support!

    4 votes
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  17. I have tried loading FF with addons disabled, some and no content blocking options still no luck.

    1 vote
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  18. As it states, please add the ability to create users in the Managed WordPress console that only have access to specific web properties. This way I can give clients access to the WordPress console and they only have access to their web property(ies) and not other client properties.

    1 vote
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  19. We are a franchise company and we own the data within the email account and the email accounts themselves, as part of the agreement. We need to have access into the accounts, at the admin level, and are migrating in from a situation that had that. We would like to speak to someone about that functionality. We do have legal documentational proof that we own the accounts and the materials within.

    1 vote
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  20. Just talked to Nick Yunker who helped me sort out all my CPanel issues. Really knowledgeable guy, this is the best customer support I ever had! The phone call was really long but he was very patient and took the time to explain me everything and answer every question I had.
    I will stay with Liquid Web in the future thanks to Nick.

    Thank you sir!

    1 vote
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