206 results found
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SMAL
It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.
3 votes -
About Cloudsites | Best Service Poor Support to Migrate
Dear Team
About Cloudsite is best service in WebHosting World, but you failed to create easy migration to Cloudsites, i feel about very much. sorry to say1 vote -
Add a freephone number for other countries to call liquidweb
International calling is expensive so please add a freephone number to call liquidweb support internationally.
I am aware I can use live chat or ticket but sometimes it’s better to speak on the phone.
3 votes -
Correct Due Date on Invoice
Invoice #123456 (unpaid)
Invoice Date: August 15, 2019
Due by: August 14, 2019 <==== Due before it is issued.
Service Dates: 08/15/19 - 09/15/191 vote -
Shout Out To Erika In Billing
I wasn't sure where to post some feedback on a person...Just got off the phone with Erika in Billing. She was SO nice and positive. I've been wanting to get to your Sales and the phone kept ringing and ringing and for some reason it rolled over to your Billing Department.
The first time it happened she was very apologetic and said that Sales was tied up at the moment and they would call me back within 30 minutes. I wasn't too patient so I called back again later and even though I was certain I pressed the button for…
1 vote -
Limited access Managed WordPress login
I would like to be to able to create a user account for Managed WordPress that only allows that user to make changes to specific sites that I have running.
4 votes -
Invoices
This isn't an idea, it's a comment or a thought... I didn't appreciate the threatening note in my 1st of the month invoice telling me you'd suspend my account if not paid. I've been with you folks for MANY MANY years, I'm not late nor past due on anything... it was the first bill for the month. Your new unjustified threatening messages are a huge disappointment ... I have so many more words and comments but they'll be pointless if this is the direction in attitude that you're heading in. (sigh)
2 votes -
Having issues logging in with iPad to manage.liquidweb.com
Having issues with Chrome and Safari not being able to login to manage.liquidweb.com via LTE connection on newest iPad
1 vote -
In the manage portal Graphical Statistics need a pointer on the graph to show the values like in the stock market graph shows up
In the manage portal Graphical Statistics you have various graphs. So, how can we find out at what time which process spiked up? For example see this screenshot https://www.screencast.com/t/4iZHlIChgSo
Can you improve the manage portal to have the pointer on the graphs which should show the time and process which spiked up? This will add more AI to the system I guess ??
1 vote -
Add function Unlock IP on Standard User Hosting
Dear LiquidWeb Feedback,
I have been using VPS service and would like to have function Unlock IP on dashboard for standard user. for the meantime this function only existed on owner account.
Thanks & Best Regards,
Kien.T.Nguyen1 vote -
Astra Pro not included in Manage woocommerce hosting.
24hrs after signing up for manage wordpress/woocommerce hosting i login to find that i dont have a licence to astra pro. I open up live chat and am told someone will email me an onboard welcome email (cant tell me when). Why hasn't this been sent within 24hrs from sign up.?
1 vote -
Feedback on Tech support
I have talked to many tech supports and they all did good! but Dante took it to another level and went above and beyond to find answers and was very experienced in almost all services that LiquidWeb has to offer! I hope to see more like Dante in Tech support!
4 votes -
https://help.liquidweb.com/s/contactsupport does not load for me in Firefox. I can load and login with manage.liquidweb.com only
I have tried loading FF with addons disabled, some and no content blocking options still no luck.
1 vote -
Please add the ability to create users in the Managed WordPress console that only have access to specific web properties.
As it states, please add the ability to create users in the Managed WordPress console that only have access to specific web properties. This way I can give clients access to the WordPress console and they only have access to their web property(ies) and not other client properties.
1 vote -
Access webmail account from Email Control Panel
We are a franchise company and we own the data within the email account and the email accounts themselves, as part of the agreement. We need to have access into the accounts, at the admin level, and are migrating in from a situation that had that. We would like to speak to someone about that functionality. We do have legal documentational proof that we own the accounts and the materials within.
1 vote -
BEST CUSTOMER SUPPORT - NICK YUNKER
Just talked to Nick Yunker who helped me sort out all my CPanel issues. Really knowledgeable guy, this is the best customer support I ever had! The phone call was really long but he was very patient and took the time to explain me everything and answer every question I had.
I will stay with Liquid Web in the future thanks to Nick.Thank you sir!
1 vote -
Process Reboot Request Immediately
If I log in to my account and submit a reboot request respect the same and do it! It is really annoying that I must confirm I want the server rebooted. Especially when you email 10 minutes later to tell me you were able to login but somehow missed the yellow WHM notice that states server must be rebooted to apply updates. Plus I did not ask you to ask me if I am sure. If I was unsure I would not have requested a reboot!
Please stop this practice. It is insulting. I am not associating this feedback with…
1 voteThis experience sounds incredibly frustrating and has been shared with the head of our Operations Center team so that they can review the practices.
Thank you for sharing this feedback so that we can take a closer look.
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Please add a [restart nginx] button to the managed wordpress interface
Inside the Managed WordPress interface it would be great to have a button which allowed the user to restart nginx.
6 votes -
Set up email to stay on current user timezone automatically
In the UK we have GMT in winter and BST in summer (British Summer Time). This is GMT+1.
If mail apps can manage this change, why can't webmail? Currently this is a manual setting.
Generate a time zone for UK users that makes this change automatically for them - this is customer service.
The go down the list of duplicates as this is so confusing - this alone is all the same setting...
ETC/GMT, ETC/Europe, Europe/London, GMT, GMT+0, GMT-0, GMT0, Greenwich, GBthen replicate this across al other areas that change time throughout the year.
This should be addressed as…
1 vote -
Rather than verbally stating a passphrase, enter a PIN number for support line authentication
Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.
The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.
Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.
3 votes
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