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  1. Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

    The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

    Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

    0 votes
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  2. With my new server, the default installation came with MariaDB. Considering that cPanel supports migrating from MySQL->MariaDB within UI, but NOT the reverse, MariaDB should NEVER be installed by default.

    MariaDB is NOT a drop-in replacement for MySQL, e.g.:
    https://community.sugarcrm.com/ideas/1460

    Furthermore, cPanel itself has backtracked on their MariaDB position and (reading between the lines) may stop supporting it at some point:
    https://blog.cpanel.com/being-a-good-open-source-community-member-why-we-hesitated-on-mysql-5-7/

    The decision to support MariaDB by default dates to ensuing uncertainty around the Oracle acquisition of MySQL nearly 10 years ago. As identified by cPanel, those fears didn't play out and MySQL is still a better choice than…

    13 votes
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  3. Support I have had through tickets has been really appalling recently, how about LW stops ignoring tickets ?

    1 vote
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  4. Please display the summaries I get by email on random days as an ongoing report in managed admin. It is really tedious to go back through multiple emails to figure out where everything stands. The screen shots only show one day, and are unusable for my eye. A concise running report would be ideal. Thanks!

    3 votes
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  5. Treat PHP 404's the same as other 404's.

    For some strange reason, LiquidWeb has configured Nginx to treat these types of 404 differently. That means that if someone goes to your LW WordPress hosted site and requests 'doesnotexist.php' the error message is a plain boring 404 page with "file not found" but if someone requests 'doesnotexist' it shows the theme's custom 404 page that looks nice.

    1 vote
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  6. I'd love to be able to specify a custom domain for staging sites so that it is easier for the client to access. For instance, staging.example.com is much easier (and more professional looking in my opinion) than example-staging.xlwiewos-liquidwebsites.com

    9 votes
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  7. Allow email notifications for hitting warning and critical allotments for bandwidth, compute cycles and disk space. Currently it is not very user friendly and difficult to keep track of which can cause hundreds of dollars a month in overage charges.

    1 vote
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  8. Networking => Cloud Firewall ... excellent feature.

    We can create a custom firewall configuration. We can edit a custom firewall configuration. Excellent stuff.

    Unfortunately, we cannot:
    (1) remove an existing custom firewall configuration;
    (2) edit the name of a custom firewall configuration;
    (3) create a new custom firewall configuration based on an existing configuration.

    Not only can we not do it ourselves ... but apparently, no member of the Liquid Web Support team can do it either.

    Please provide us with the ability to do these simple taks within the cloud firewall configuration area in the account dashboard.

    Thanks.

    1 vote
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  9. I'm sure this has come up before, but a present lack of Cloud Sites support for Let's Encrypt is nudging me closer to other services.

    I ended up adding a Cloudways account to support some of my clients that couldn't update to the latest PHP version, and the deployment of SSL certs through their Let's Encrypt integration saved so much time for us, as well as expense. We pay around $20/site for domain verification SSL certs, and between ordering, installing, and fixing any chain / intermediate cert issues, a minimum of 30 and sometimes more than an hour getting them…

    62 votes
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  10. Not being able to rename cloudsites is problematic from time to time. Would love the ability to rename something so i could keep a backup of oldsite when creating a new version, etc - without a lot of extra steps.

    2 votes
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  11. On the Overview page of the control panel under cloud servers (and the Dashboard) there is a widget that always shows the last 5 historical log messages. If the color of these entries would fade to grey after a set period of time (ie 30 days) then it would be much easier to recognize at a glance if new messages are displayed. Thus saving time re-reading old news repeatedly.

    1 vote
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  12. 1 vote
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  13. Managing cloud sites would be a lot easier with at least restricted SSH access within a chroot of our site directory.

    9 votes
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  14. Pretty simple. Instead of making me log in to reconcile receipts, just send me an email with an attached PDF of the invoice or statement.

    1 vote
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  15. DNS migrations would be a lot quicker if we could flip settings on my end while on the phone with a migrations tech. Migration specific issues could be solved a lot faster if the regular techs weren't relaying questions and answers back and forth over the phone. :-)

    3 votes
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  16. Create sub accounts for domains, to allow third party access to DNS settings for a specific domain only.

    1 vote
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  17. This needs to be fixed, we need to always be able to use mail.ourclientdomains.com and when our clients go there, they get the screen that shows to login but when they submit it says invalid login. The work around is to tell customers to add "s" https then try again and it works. However, this is a pain and we need correct dns CNAME entries that are auto propogated that works with out the workaround. Right now the CNAME records that are auto configured are INVALID.

    I think Rackspace should redirect mail.emailsrvr.com to a whitelabel secure login and this would…

    7 votes
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  18. 4 votes
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  19. The plugin update process does not accurately detect when a site is broken because of an update. As a result I have disabled plugin updates on all sites running ecommerce.

    1 vote
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  20. Currently when I lodge a support ticket request via email, even when coming from my registered admin email account the system requires me to authorise the ticket / match it to my account by logging in and clicking on authorise
    This process only works abouthalf the time if you are lucky - other times it just says unable to authorise and you have to email back with your support phrase.

    And even when I create a support ticket from the link in my manage.liquidweb.com account, and I am logged in, it still requires me to authorise the ticket and sends…

    6 votes
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