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  1. "Current notification sounds like someone is tapping on a hot mic."

    Admin note:
    Idea was first submitted by user Chris in thread
    https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

    1 vote
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  2. I am find the new system vastly harder to use than the only one.

    It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

    You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

    The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

    21 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  Alexandra Carl responded

    We are working on improving the new HelpCenter to address these issues now. Stay tuned for updates to the system.

    The Open Manage redirect has now been corrected.

  3. Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email

    3 votes
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    under review  ·  Mayra Pena responded

    Hi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?

  4. VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.

    Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.

    4 votes
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  5. I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.

    29 votes
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  6. Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.

    4 votes
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  7. Should have a field for "contact me now" when setting up a server since may be using a generic corporate main line. the contact me now could be the number to contact for verification. Should also explain this.

    1 vote
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  8. It would be a great feature to be able to see the status of a current daily Storm backup in progress (i.e. running, scheduled).

    2 votes
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  9. It would be a great process improvement in the Manage interface to have the Plesk link for Plesk Storm Images automatically log users in as discussed here (https://talk.plesk.com/threads/api-feature-request-method-to-auto-login-a-user.298105/) and documented here (https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-Autologin-using-an-API-request-in-Plesk-)

    2 votes
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  10. A email receipt arrives. I "Click" here to see invoice. Mobile version of site loads. However account shows no invoices. It simply shows that I have no balance due.

    4 votes
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  11. Allow the ability to upload custom images to the Private Cloud, or to mount images as media so that installation of other OS's is possible.

    3 votes
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  12. We were asked to update our information in Account, however the time zone says Central and we are Eastern, which is not an option (today).

    1 vote
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  13. There is no way to check the progress of server Resizing.. My suggestion is, there should be a way to check the progress of Resizing.

    3 votes
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  14. Storm Block Storage volumes have no backup option available. Given that these start at 150Gb and can be as large as 15Tb, the suggestion to use out-of-network backup is unrealistic and really restricts the SBS volumes to storing non-critical data.

    45 votes
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  15. At present history tab on private parent server information shows a blank page. We want to see overall history of our private parent server. Currently there is no way to get that information. We can only see history details of individual child instances on private parent server.
    I request this feature because I have been thru series of hardware issues on private parent servers couple of times and there was no way to tell number of times private parent was down in past. This is a must have information for all private parent servers.

    3 votes
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  16. Any other server adding a username is the name you login to Wordpress and can be used over and over again, not with LiquidWeb!

    1 vote
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  17. It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

    1 vote
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    started  ·  Alexandra Carl responded

    Thank you for this valuable feedback. This feature will be added as part of an entire manage.liquidweb.com rewrite coming in 2019.

  18. Right now if you have a lot of VPSs in sequential names they are in alphabetical order. But that isn't great if you have domains like zone1, zone2, zone10, etc. Because then zone10 is before zone1. If they were natural sorted, zone1 would be before zone10.

    3 votes
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  19. I realize you have the 30 minute "initial response", and often our tickets are picked up "just" under the 30 minute mark...

    Then they sit there for 30 minutes+++ , until sometimes I've prodded and found that person had left for the day and it's now passed onto someone else.

    Or, I've had to open a chat with live help to get a response.

    To be useful, a support rep should be picking up the ticket AND dealing with it right away - not putting us aside to handle others, then we get lost waiting. Support isn't as fast as…

    3 votes
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  20. Hello,

    I was wondering if it is possible to add the very basic BBcode like the bold, underline, quote and code. This will give the users the ability to organize our support ticket better and more clear.

    Best,
    Mansour

    1 vote
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