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207 results found

  1. SSL implementation on Webmail

    SSL is becoming more an more important, we offer our customers white labelled email address with their domain name such as webmail.domain.com

    Clients are asking for SSL to be enabled on their webmail

    Just found out that we cannot enforce SSL on white labelled webmail addresses hosted with Liquid web and only way is to give the clients a https://webmail.liquidweb.services URL

    This defeats the purpose of white labeling

    Can this be looked into and implemented soon please

    4 votes
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    under review  ·  Alexandra Carl responded

    Thank you making this suggestion. I agree that enforcing SSL on the white-labeled email product is an important feature.

    I’ve taken this to our team and will keep you updated as progress is made.

  2. Being able to control storm backup runtime.

    Storm backups seem to run at almost random times daily. Often we need to be able to have them run at the same time every night so we can plan around them. We would like like to be able to schedule storm backup run time instead of just having it run at some point within the 24 hour period.

    3 votes
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  3. Text message for Two Factor Authentication

    Please provide two factor authentication with a text message as an alternative to Authenticator app. and also please provide ability to recreate Authenticator app based authentication via text message. this is helpful when device is lost.

    3 votes
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  4. WHM Link Change to https://my.serverName.com:2087

    On the dashboard it has the following options when expanding a server:
    "Log into your server" ... ... [Webhost Manager]
    When clicking on the Webhost Manager it provides a link to the IP address to access WHM. Accessing the server through the IP address always gives a security exception.

    My request is that you modify the link so that it sends you to "https://my.servername.com:2087/"

    1 vote
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  5. Add storm server image for debian 9 64-bit

    It'd be great to have a server image for Debian 9 the latest version of Debian stable.

    1 vote
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  6. Allow authenticated users to create tickets

    Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

    1 vote
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    planned  ·  Alexandra Carl responded

    Thank you for this feedback. The ability to add additional users to tickets is currently under development.

  7. Joomla DNS auto-provisioning

    Not so much a NEW idea as a problem with the current auto-provisioning after a Joomla one-click CMS install.
    The issue is that the auto-provisioning fails.
    The auto-provisioning works when no CMS is chosen. We don't know if it works with other CMS one-click installs as we don't normally work with them.
    Joomla does not require any additional/special provisioning requirements, so if the auto=provisioning script works without a CMS installation, it should also work with a Joomla CMS installation, but it does not.
    I believe the issue may be an issue that there is something wrong with the auto-provisioning script…

    1 vote
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  8. Change Help Center Home Button

    When in the Help Center, it is not clear how to get back to the Manage Interface. I suggest removing the OPEN MANAGE button and relink the HOME button to go back to the Manage Interface.

    1 vote
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  9. Provide support for Certificate Authority Authorization (CAA) DNS Records

    It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.

    See:
    https://letsencrypt.org/docs/caa/
    https://sslmate.com/caa/support

    34 votes
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  10. Always Keep CC Accounts in ticket Response

    most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

    1 vote
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    started  ·  Alexandra Carl responded

    Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

    I will keep you updated as this project moves forwards.

  11. WHERE IS THE EMAIL!!!!

    Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses

    4 votes
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    started  ·  Alexandra Carl responded

    We are working on improvements to our UI since introducing the new email product. We look forward to releasing a user friendly portal to you soon.

  12. Please add OAuth Login specifically such as Google

    Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).

    Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.

    7 votes
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    started  ·  Alexandra Carl responded

    I am happy to say that we are nearing the release date of SSO featuring Google, allowing you to login to your manage.liquidweb.com account with your Google login.

  13. Too many control panels

    Too many control panels for email, websites, dns, etc.

    1 vote
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  14. Add Paypal subscription as a payment method.

    Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
    The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

    With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

    3 votes
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  15. Add Unblock IP to Mobile Site

    The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

    4 votes
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    planned  ·  Alexandra Carl responded

    An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

  16. The ability to change my NAME and EMAIL in support chat

    It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.

    4 votes
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    planned  ·  Alexandra Carl responded

    This feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.

  17. Send tickets from an @liquidweb.com address instead of no-reply@salesforce

    "Tickets are sent from a no-reply @ salesforce address - eh???"

    Admin Note:

    Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

    2 votes
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  18. Change LiveChat notification sound

    "Current notification sounds like someone is tapping on a hot mic."

    Admin note:
    Idea was first submitted by user Chris in thread
    https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

    1 vote
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  19. Please improve the new support system

    I am find the new system vastly harder to use than the only one.

    It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

    You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

    The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

    …

    21 votes
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    4 comments  ·  Admin →
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    started  ·  Alexandra Carl responded

    We are working on improving the new HelpCenter to address these issues now. Stay tuned for updates to the system.

    The Open Manage redirect has now been corrected.

  20. Unable to select random email address while creating support tickets

    Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email

    3 votes
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    under review  ·  Mayra Pena responded

    Hi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?

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