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One feature I would like to see is:

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  1. scale RAM, Disk Space, Processors independently

    Currently if we need to scale...we need to go through upgrading to bigger VPS or dedicated server. It would be great if we can modify how much RAM or Disk Space or Processors we want independently and get charges accordingly. This helps meet the demands on those some occasions without having to upgrade and downgrade with too much downtime...

    173 votes
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      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Send SMS notifications of server problems.

      When my server goes down or becomes unavailable, I would like to be able to know about it wherever I am. I always have my phone with me, but I am not always at the computer or in a WiFi zone, or actively monitoring my web site.

      If we could be sent an SMS message, we could take some money-saving steps such as pausing our AdWords campaigns.

      I am sure it costs money to send SMS messages via the cell service providers around the world, and I would be willing to pay for that.

      29 votes
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        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Tipit for support engineers

        99% of support engineers proved to be highly skilled and very helpful.
        No offense but i would prefer to Thank them by sending them 5-10$ for each solving issue by PayPal to whatever account they nominate. It could be their personal account(preferred) or the account of the charity of their choice.

        Just a suggestion.

        Alex

        24 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Save account login info

          For your new mobile manage.liquideb.com app, would you include a "remember me" feature to save my access info?

          22 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • New Chat is Terrible

            The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.

            Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.

            Very frustrating

            17 votes
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              7 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • last reply from in https://manage.liquidweb.com/manage/support/

              it's will be more useful if you add a " last reply " column in the support table .

              Thanks :)

              15 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Answer Support Requests in Under 3 Hours

                I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.

                12 votes
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                  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Option to pull a single PDF with all invoices of a given year (nice for tax season!).

                  For tax season it would be great to combine all invoices (with details) into a single PDF. Either with each individual invoice in it, or an overview listed of everything charged in a given year.

                  7 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please improve the new support system

                    I am find the new system vastly harder to use than the only one.

                    It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!

                    You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.

                    The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!

                    6 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Server Health Memory graph show only used memory

                      I would find the server memory graph on the dashboard to be more useful if it could show the usage as reported by the "free" command under "-/+ buffers/cache". This is the memory actually in use by applications and doesn't include disk buffers.

                      6 votes
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make "Add IPs to Server" more obvious (I always have to hunt for it)

                        When I need to request a new block of IP addresses for our dedicated servers, I log into manage.liquidweb.com and click and read and click and read and click and click and click... it is always so difficult for me to find the IP Request area. I think it should be under Networking. As it is, you have to go under Overview, then click the plus sign next to your server, then click Network, and finally you are able to request IPs. Completely hidden option.

                        If you can't "move" the feature, at least put some instructions under Networking that tells…

                        4 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add Unblock IP to Mobile Site

                          The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

                          4 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

                          • Allow multiple credit cards per account

                            Allow us to use a different credit card for each server. Currently, I have around 5 accounts with you between Storm and LiquidWeb, and managing them is a pain, having to login to each account separately.

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • scale without downtime

                              The scaling process currently results in significant downtime. It would be amazing if we could scale up and down without downtime.

                              3 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add Paypal subscription as a payment method.

                                Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
                                The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

                                With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Unable to select random email address while creating support tickets

                                  Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?

                                  • Natural sort server names

                                    Right now if you have a lot of VPSs in sequential names they are in alphabetical order. But that isn't great if you have domains like zone1, zone2, zone10, etc. Because then zone10 is before zone1. If they were natural sorted, zone1 would be before zone10.

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Provide backup option for Storm Block Storage (SBS)

                                      Storm Block Storage volumes have no backup option available. Given that these start at 150Gb and can be as large as 15Tb, the suggestion to use out-of-network backup is unrealistic and really restricts the SBS volumes to storing non-critical data.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Private Parent Server History

                                        At present history tab on private parent server information shows a blank page. We want to see overall history of our private parent server. Currently there is no way to get that information. We can only see history details of individual child instances on private parent server.
                                        I request this feature because I have been thru series of hardware issues on private parent servers couple of times and there was no way to tell number of times private parent was down in past. This is a must have information for all private parent servers.

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Improve One-Click WordPress Install on Managed WP Servers

                                          The current system is super clunky, and takes way longer than doing it through WHM / cPanel. It frequently gets stuck showing "Installing..." in the notifications box, and I end up having to contact support to fix something that's wrong.

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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