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I suggest you ...

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  1. scale RAM, Disk Space, Processors independently

    Currently if we need to scale...we need to go through upgrading to bigger VPS or dedicated server. It would be great if we can modify how much RAM or Disk Space or Processors we want independently and get charges accordingly. This helps meet the demands on those some occasions without having to upgrade and downgrade with too much downtime...

    169 votes
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      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • poor support

      Liquid Web used to provide excellent support with low ticket response times. Lately it seems we have been getting nothing but poor quality support from techs who mostly appear not to really know what they are doing - making many amateur mistakes, and causing all kinds of problems for us and our client's sites.

      Many issues we end up having to diagnose and resolve on our own or fix issues that techs have caused. Many issues keep repeating themselves. Techs need more training and education.

      Ticket times are at an all time high in the 10 years that I have…

      48 votes
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        15 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Tipit for support engineers

        99% of support engineers proved to be highly skilled and very helpful.
        No offense but i would prefer to Thank them by sending them 5-10$ for each solving issue by PayPal to whatever account they nominate. It could be their personal account(preferred) or the account of the charity of their choice.

        Just a suggestion.

        Alex

        23 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Save account login info

          For your new mobile manage.liquideb.com app, would you include a "remember me" feature to save my access info?

          22 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Send SMS notifications of server problems.

            When my server goes down or becomes unavailable, I would like to be able to know about it wherever I am. I always have my phone with me, but I am not always at the computer or in a WiFi zone, or actively monitoring my web site.

            If we could be sent an SMS message, we could take some money-saving steps such as pausing our AdWords campaigns.

            I am sure it costs money to send SMS messages via the cell service providers around the world, and I would be willing to pay for that.

            20 votes
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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • last reply from in https://manage.liquidweb.com/manage/support/

              it's will be more useful if you add a " last reply " column in the support table .

              Thanks :)

              15 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Stop and Roll Back! Make a U-Turn Before Too Late. PLEASE!

                LiquidWeb. Been here for years. I use to love you guys. Even though had hiccups over the years, it was always a winning ratio (10% not so good VS 90% pretty good) in terms of support and solutions. I'm being nice with that ratio...

                In the last month or so, you have completely flipped your whole world:

                1) Changed your logo - yuck. See DNS icon here https://www.digitalocean.com/pricing/#networking its like almost a direct copy from that icon. Your logo doesn't affect me, but it would be gone if it were up to me. Hire a better branding agency!

                2) Your…

                13 votes
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                  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Mod_security levels

                  Hello,
                  One month ago upgraded my server. Everything went fine BUT..
                  New upgraded mod_security rules + firewall totally screw up the upgrade enjoyment.
                  Row mod-security installation is just way overkill for dynamic sites.
                  As a result i am still having unhappy visitors who was blocked from the server just for publishing 4+ links on one of the vbulliten based board.
                  I would suggest that you LW guys re-tune your mod_security rules according to the real needs of your clients.

                  12 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Paypal Subscription

                    Please add this to the payment. I am very forgetful. Thanks!

                    10 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • New Chat is Terrible

                      The new support chat interface is terrible. I don't mind waiting - but there is no indicator of how long the wait will be.

                      Also, once I get into the chat - after waiting for who knows how long, I keep getting disconnected and reconnected with a new agent. And haven't been able to ask my question.

                      Very frustrating

                      8 votes
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                        5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Option to pull a single PDF with all invoices of a given year (nice for tax season!).

                        For tax season it would be great to combine all invoices (with details) into a single PDF. Either with each individual invoice in it, or an overview listed of everything charged in a given year.

                        7 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Server Health Memory graph show only used memory

                          I would find the server memory graph on the dashboard to be more useful if it could show the usage as reported by the "free" command under "-/+ buffers/cache". This is the memory actually in use by applications and doesn't include disk buffers.

                          6 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • name our servers + multi-account manager

                            Would love to name my servers, with other name rather than the host...
                            If you manage several accounts and several servers, names like: bigTony or BigBang will make thing fun, light and easier... a way to mange several accounts in one account center, to switch from account to account will be nice to.

                            5 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • provide way to page forward in tickets/server list

                              I know we have more than the 30 tickets that are listed in archives but there's no way to page forward/backward. Also, not all of our servers are listed - assuming there should be a way to page forward/backward in the list. Firefox 6.0.2. Ubuntu

                              5 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Answer Support Requests in Under 3 Hours

                                I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.

                                4 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make "Add IPs to Server" more obvious (I always have to hunt for it)

                                  When I need to request a new block of IP addresses for our dedicated servers, I log into manage.liquidweb.com and click and read and click and read and click and click and click... it is always so difficult for me to find the IP Request area. I think it should be under Networking. As it is, you have to go under Overview, then click the plus sign next to your server, then click Network, and finally you are able to request IPs. Completely hidden option.

                                  If you can't "move" the feature, at least put some instructions under Networking that tells…

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Provide planning guides for common tasks

                                    Your tech support team is the best in the business when it comes to troubleshooting problems. But sometimes it would be nice to have a fairly detailed checklist so I can pro-actively perform common tasks myself. For example, suppose I want to set up a new Wordpress site on Liquidweb, but the domain is currently live on some other host. Your techs are all extremely knowledgeable, but each one might have a different approach on how it should be done. Thanks for listening, and keep up the great work!

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Access Levels - Multiuser PIMS

                                      I don't want my techs to have access to billing section at all. You need to code some ACL into the user creation. Separate logins with 2FA possibly google authenticator?

                                      And only admin / manager levels should be allow to order servers.

                                      4 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Use mod_pagespeed for managed Wordpress hosting

                                        Please help improve the page load times of websites hosted on the managed wordpress hosting by also making use of Google's mod_pagespeed. You already do this on the cPanel version but not on the managed version, it seems like a huge downside to me and others who are with LiquidWeb exclusively for this reason.

                                        3 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow multiple credit cards per account

                                          Allow us to use a different credit card for each server. Currently, I have around 5 accounts with you between Storm and LiquidWeb, and managing them is a pain, having to login to each account separately.

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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