212 results found
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Alternative email address for automated support tickets
Automated support tickets can only be sent to a single primary email address. It would be useful if an alternative address could be added to the recipient list.
4 votes -
Improve warning text when removing SSL configuration from CloudSite
There are several locations where the implications of certain SSL related actions are not clear.
1. When updating an SSL cert there should be text indicating that it is not necessary to generate a new CSR.
2. When removing SSL Configuration the user should be warned that their IP Address could change. Rather than removing the old cert just use the old CSR to generate a new cert and paste it over the old cert.4 votes -
Allow scheduled Storm backups, twice weekly
Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.
4 votes -
Limited access Managed WordPress login
I would like to be to able to create a user account for Managed WordPress that only allows that user to make changes to specific sites that I have running.
4 votes -
Add Unblock IP to Mobile Site
The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.
4 votesAn upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.
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cloud sites pricing tier
Provide the Cloud sites pricing tier to choose by the Customers as per their need and requirements, so there is no need to switch to VPS hosting. Also consider downgrade and upgrade of tiers are available.
4 votes -
Your Automated Phone System
...is too long and wordy. I don't care what you're doing about Covid 19. And there are many bits you feel you need to say elsewhere in the system that you don't need to say. Believe it or not, when I call in, it's because I have a problem that I am anxious to fix as soon as possible. The LAST thing I need to to listen to your call robot drone on. If you care about your clients (and not just about your clients' money) then take a look at all the words, phrases, sentences, and menu items in…
4 votes -
Add cPanel Quick IP Address Unblock permission to Manage interface users
VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.
Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.
4 votes -
SSL implementation on Webmail
SSL is becoming more an more important, we offer our customers white labelled email address with their domain name such as webmail.domain.com
Clients are asking for SSL to be enabled on their webmail
Just found out that we cannot enforce SSL on white labelled webmail addresses hosted with Liquid web and only way is to give the clients a https://webmail.liquidweb.services URL
This defeats the purpose of white labeling
Can this be looked into and implemented soon please
4 votesThank you making this suggestion. I agree that enforcing SSL on the white-labeled email product is an important feature.
I’ve taken this to our team and will keep you updated as progress is made.
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Can we have invoices automatically emailed to us?
We process thousands of invoices every month. It would be nearly impossible to manually process all of these by logging into a website and downloading them. Please make it possible to have the invoices emailed out automatically, or give us a way to pull them via SFTP or API so we can automate the process.
4 votes -
Better chat support (like it used to be)
I'd like for management to work on getting more skilled chat operators, like it used to be. I am worried LW is going to turn into what HostGator did, crappy support. I have to chat to 2 chat operators back to back then call in today. It's not the first time. You can easily tell the chat operators do not have the same level of skills they used to have. The quality of service in chat support is at an all-time low. Coming from someone who has been in dedicated server reseller services for 22 years now. Not cool management,…
4 votes -
Add "Backup Site" shortcut to main Managed WordPress dashboard
The #1 thing I do inside the Managed Wordpress dashboard on a regular basis is initiate a backup of each of my sites. I would love to see a "backup" shortcut link on the main "my sites" screen under each site profile/preview, so that i don't have to click into the site > click backups > click to initiate backup, each time for every site. small incremental time savers like this would really add up.
3 votes -
Should be a way the check progress of Resize
There is no way to check the progress of server Resizing.. My suggestion is, there should be a way to check the progress of Resizing.
3 votes -
Migrations Team Phone Support
DNS migrations would be a lot quicker if we could flip settings on my end while on the phone with a migrations tech. Migration specific issues could be solved a lot faster if the regular techs weren't relaying questions and answers back and forth over the phone. :-)
3 votes -
Backup of Staging Environment
Enable the ability to be able to run a backup of staging environments in Managed WordPress, and restore if the changes you make kill the site.
3 votes -
Add Paypal subscription as a payment method.
Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?
3 votes -
Automatically push a staging site to the live site
I would love an automated feature to push a staging site to the live site (production site). It's one click to copy a live site to staging inside Managed Wordpress, but it's a headache to then get the staging site back to live.
I know the WP Merge plugin is a better fit for many sites, especially those that use Woo Commerce or that are being actively updated. But still, it would be nice if something like the WP Merge process was baked into the Managed Wordpress interface.
3 votes -
Private Parent Server History
At present history tab on private parent server information shows a blank page. We want to see overall history of our private parent server. Currently there is no way to get that information. We can only see history details of individual child instances on private parent server.
I request this feature because I have been thru series of hardware issues on private parent servers couple of times and there was no way to tell number of times private parent was down in past. This is a must have information for all private parent servers.3 votes -
allow end client access to zone records
In Cloudsites, I sometimes have an end client that wants access to their own zone records. Usually it's an IT person who needs to add a record for a subdomain or routing through Barracuda spam filters, etc. Right now a client's access to the control panel is quite limited, and it doesn't give them access to their own zone records.
3 votes -
A walkthrough for shared cloud hosting to stand up a website and secure it.
I have been in the software industry for over 30 years, and I have created websites on Azure, AWS, and h-sphere. This control panel is by far the most difficult to get rolling.
If you could provide a link for the user for walking them through the systems they have subscribed to, it would make a huge difference.
For bonus points, make sure they are aware of the meaning of the mysterious
"lfd on host.yourdomainhere.com: Suspicious process running under user dovecot"
... that starts pouring into their mailbox. Apparently (based on a quick google) this is something that happens in…
3 votes
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