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  1. I would like to see website monitoring offered similar to https://uptime.com/pricing. They offer Real-Time User Monitoring so we would know if our page is loading slow.

    Knowing the site is up and running is great, but if the pages are loading really slow because of load, connection issues, or something else, we would have no idea this is happening unless we manually see it.

    I manually saw it today for a period of time, but have no idea why it happened, or how often it happened, because there is nothing monitoring my website for page load times.

    6 votes
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  2. cPanel offers a DNS-Only version of cPanel which is free. I would like to see an option for customers to purchase a fully managed cPanel server using this version of cPanel. This will allow many customers to divest themselves of the licensing costs of using a fully licensed version of cPanel as a DNS/Name Server.

    Fully Managing these is no more difficult than Fully Managing a regular cPanel server. Offering these as an option for customers gives more options for reducing the licensing costs that many customers are facing.

    6 votes
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  3. Currently when I lodge a support ticket request via email, even when coming from my registered admin email account the system requires me to authorise the ticket / match it to my account by logging in and clicking on authorise
    This process only works abouthalf the time if you are lucky - other times it just says unable to authorise and you have to email back with your support phrase.

    And even when I create a support ticket from the link in my manage.liquidweb.com account, and I am logged in, it still requires me to authorise the ticket and sends…

    6 votes
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  4. When setting up a new server, you provide a convenient table so I can compare costs with my budget/expectations.

    After setup, the only way to see the cost is at the invoice level. It would be nice if there was a simpler way to see the cost for the server I am looking at at the dashboard. Maybe hover over text on the Server Information table to reveal the cost per month?

    Also, when resizing up or down based on requirements, you only show the cost difference. Ex. -$20/month, or +$129/month.

    It would be nice if we could see what…

    6 votes
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  5. I would find the server memory graph on the dashboard to be more useful if it could show the usage as reported by the "free" command under "-/+ buffers/cache". This is the memory actually in use by applications and doesn't include disk buffers.

    6 votes
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  6. Inside the Managed WordPress interface it would be great to have a button which allowed the user to restart nginx.

    6 votes
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  7. The scaling process currently results in significant downtime. It would be amazing if we could scale up and down without downtime.

    6 votes
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  8. I got a few client's requests for business email accounts.
    How they can set an avatar or profile image to an email account? (Just like Gmail shows)

    Thanks

    6 votes
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  9. Hi,

    Could we have some priority support services where things can be looked at on a high priority. Some business who mainly works with e-commerce model gets a high impact when services go down for even an hour. In my case it lasted more than 5 hours and the issue yet to moved to the team who are assigned to work on the tickets. It's a huge gap and I feel even business may be willing to subscribe for such services for a small fee (where you can limit 2 priorities in a month or so - just a suggestion).

    5 votes
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  10. SSL is becoming more an more important, we offer our customers white labelled email address with their domain name such as webmail.domain.com

    Clients are asking for SSL to be enabled on their webmail

    Just found out that we cannot enforce SSL on white labelled webmail addresses hosted with Liquid web and only way is to give the clients a https://webmail.liquidweb.services URL

    This defeats the purpose of white labeling

    Can this be looked into and implemented soon please

    4 votes
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    under review  ·  Alexandra Carl responded

    Thank you making this suggestion. I agree that enforcing SSL on the white-labeled email product is an important feature.

    I’ve taken this to our team and will keep you updated as progress is made.

  11. When buying an SSL certificate the interface has a checkbox for auto-renewing your certificate. However, this does not work in practice with CloudSites. Instead there is still a manual process to update the cert. This should be fully automated.

    4 votes
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  12. There are several locations where the implications of certain SSL related actions are not clear.
    1. When updating an SSL cert there should be text indicating that it is not necessary to generate a new CSR.
    2. When removing SSL Configuration the user should be warned that their IP Address could change. Rather than removing the old cert just use the old CSR to generate a new cert and paste it over the old cert.

    4 votes
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  13. 4 votes
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  14. ...is too long and wordy. I don't care what you're doing about Covid 19. And there are many bits you feel you need to say elsewhere in the system that you don't need to say. Believe it or not, when I call in, it's because I have a problem that I am anxious to fix as soon as possible. The LAST thing I need to to listen to your call robot drone on. If you care about your clients (and not just about your clients' money) then take a look at all the words, phrases, sentences, and menu items in…

    4 votes
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  15. I have talked to many tech supports and they all did good! but Dante took it to another level and went above and beyond to find answers and was very experienced in almost all services that LiquidWeb has to offer! I hope to see more like Dante in Tech support!

    4 votes
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  16. Automated support tickets can only be sent to a single primary email address. It would be useful if an alternative address could be added to the recipient list.

    4 votes
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  17. VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.

    Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.

    4 votes
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  18. Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.

    4 votes
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  19. A email receipt arrives. I "Click" here to see invoice. Mobile version of site loads. However account shows no invoices. It simply shows that I have no balance due.

    4 votes
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  20. If the system can pull a Live site to Staging and update deep URLs to the staging domain with what seems like flawless accuracy. THEN, there should be an equal Staging to Live capability.

    The current "migration to live" process via the plugin is a massive train wreck.

    What is the purpose of a Staging site if you cannot push it live with the same accuracy with which the Staging copy was made?? Why can't this go both ways? The lack of this capability is a major flaw that, for me, makes Managed Wordpress a worthless product for which my…

    4 votes
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