Currently when I lodge a support ticket request via email, even when coming from my registered admin email account the system requires me to authorise the ticket / match it to my account by logging in and clicking on authorise
This process only works abouthalf the time if you are lucky - other times it just says unable to authorise and you have to email back with your support phrase.

And even when I create a support ticket from the link in my manage.liquidweb.com account, and I am logged in, it still requires me to authorise the ticket and sends me an email to do that - even though I was logged in and the system clearly knows who I am.

Can you please improve this process.
Thanks,
Dale.