Cloud Sites support for Let's Encrypt
I'm sure this has come up before, but a present lack of Cloud Sites support for Let's Encrypt is nudging me closer to other services.
I ended up adding a Cloudways account to support some of my clients that couldn't update to the latest PHP version, and the deployment of SSL certs through their Let's Encrypt integration saved so much time for us, as well as expense. We pay around $20/site for domain verification SSL certs, and between ordering, installing, and fixing any chain / intermediate cert issues, a minimum of 30 and sometimes more than an hour getting them fully installed at Cloud Sites.
As more clients demand SSL, the soft cost of time internally is something I have to account for. I've been a Cloud Sites customer since 2003 or so, but having experienced the time savings of a fully integrated platform, I have to say it's much more tempting to just move my SSL clients over, and the more hosting I find elsewhere, the more likely I am to deploy everyone in the same place.
Jeff Robertson commented
I read the OP comment and honestly thought I wrote it. Apparently I didn't, but I'm in the exact same situation.
It's clear LiquidWeb has no intention of promoting or improving Cloud Sites. Rackspace didn't enhance the platform for years and then sold it off. Why LW bought it just to sit on it, I don't know. We have been slowly moving sites to other providers for some time simply due to the lack of modern features like Let's Encrypt (and backup, and staging sites, etc.)
My advice to LiquidWeb is either do the bare minimum to make CloudSites a competitive product, or tell customers you're not going to do that and give them a migration path to some other LW product.
I'm not even sure why I'm spending my time posting this, other than out of loyalty to a product we've used for 12+ years. We have already moved on, and as soon as we can shut down or migrate the last four sites, we'll be gone.
I am in a similar situation with over 100 sites on Cloudsites and I have been using the platform for 8 years. The lack of development is concerning. I also can't absorb the time to install and manually renew Let's Encrypt certs. About half my clients have paid 1 year certificates and the rest run on http which is really not good in this day and age. Moving all of these websites to a different host is also a huge time cost so please can you support Let's Encrypt with auto renewal? It's a basic feature and necessity nowadays and I think it also makes us as web developers look bad to our clients when their sites come up with "not secure" warnings.
It would be great to see some development in CloudSites too. HTTP2 and Let's Encrypt are very basic features and I think it should be added to CloudSites soon.
I don't think Liquid Web will be adding any more functionality to Cloud Sites. Visit their product page and you won't see any mention of Cloud Sites. I doubt you'll ever see Let's Encrypt on Cloud Sites or http2 or nginx or any modern features that any other host would include as basic amenities. It's a dying platform.
Greg K commented
I host 850+ domains via Cloud Sites and cannot absorb the time and money cost of maintaining Lets Encrypt certs (or the cost of buying SSL, which I'm passing on to customers but it's coming up more and more now with browsers aggressively scaring people about sites without certificates). It would be so amazing to have a one-click "Set up SSL" button in Cloud Sites that installs and auto updates a Lets Encrypt SSL cert on a domain. Can this project move along? It used to be on another suggestion forum that appears to be shut down now, and supposedly it was being worked on at one point. Please, please, please!