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One feature I would like to see is:

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209 results found

  1. Please fix your ticket tracking system . The old system you had worked well. This new one misses lots of the email responses to an open.

    This new one misses lots of the email responses to an open tickets.

    4 votes
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  2. Plugin updates that really make sure that a site is not broken before leaving the updated plugin in place.

    The plugin update process does not accurately detect when a site is broken because of an update. As a result I have disabled plugin updates on all sites running ecommerce.

    1 vote
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  3. Authorisation of support tickets very frustrating

    Currently when I lodge a support ticket request via email, even when coming from my registered admin email account the system requires me to authorise the ticket / match it to my account by logging in and clicking on authorise
    This process only works abouthalf the time if you are lucky - other times it just says unable to authorise and you have to email back with your support phrase.

    And even when I create a support ticket from the link in my manage.liquidweb.com account, and I am logged in, it still requires me to authorise the ticket and sends…

    6 votes
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  4. Non Cpanel Local Backups and Object Storage Backup

    We need to be able to backup without cPanel and also need a way to backup your object storage.

    1 vote
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  5. Guardian Reporting

    What is Guardian really doing each day and is it really backing up the databases and all the data.

    1 vote
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  6. NGINX heroic support please.

    NGINX accelerates content and application delivery, improves security, facilitates availability and scalability for the busiest web sites on the Internet.

    1 vote
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  7. Webmail CNAME with ALL Features "Premium Business Email Hosting"

    Hi, After talking with LW support, as they state they get lots of complaints on this. I don't believe this is a available but it is very necessary that it is and as they sent me over here to write this.

    For a very long time we all have been selling "Premium Business Email Hosting" and we sell it with all the features including the "Chat via Webmail" as it gives us a one up on the office 365 and others we compete against out there.

    Feature List: https://www.liquidweb.com/products/add-ons/email/#view-plans

    The issue is: As Liquidweb's default provisioning with DNS and this…

    10 votes
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  8. semi dedicated windows hosting

    hello i would like see a semi dedicated windows hosting package in the price range of $40 per month, you can limit sites number to 5 or 10 or 15. so that the server is not overloaded.

    currently i am hosting in different hosting companies because of the price range, I am confident about the LIQUID WEB performance and support.

    But a windows VPS for 150$ per month is very expensive for a starter website. If the new site is successful then we can easily move to a dedicated server than VPS.

    If someone asks me AZURE OR AMAZON OR…

    1 vote
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  9. Make it easy to add auto-pay with an obvious popup. You have a popup that encourages auto-pay but it doesn't have a link to setup auto-pay.

    1 vote
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  10. Priority Support Service

    Hi,

    Could we have some priority support services where things can be looked at on a high priority. Some business who mainly works with e-commerce model gets a high impact when services go down for even an hour. In my case it lasted more than 5 hours and the issue yet to moved to the team who are assigned to work on the tickets. It's a huge gap and I feel even business may be willing to subscribe for such services for a small fee (where you can limit 2 priorities in a month or so - just a suggestion).

    …

    5 votes
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  11. target="_blank" on Help Center link in Manage interface

    In the manage.liquidweb.com interface the Help Center link needs a target="_blank" so that is spawns a new window instead of taking you OUT of the Manage back end. Thanks.

    1 vote
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  12. Canned Responses

    It would be great to have a Canned Responses feature in Premium Business Email's webmail interface. I've already had a client moving from cPanel/Roundcube and found that this feature is missing. Seems that wouldn't be a huge deal to implement.

    1 vote
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  13. White label control panel for cloud sites

    Cloud sites control panel is branded, then it is not possible to provide to our customers access to manage their resources. It would be great to have a white label panel for our customers then we can give access to them.

    1 vote
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  14. Allow attachments to be "viewed" in PBE webmail

    I recently moved a client to PBE. On cPanel hosting he had been using Rouncube as his primary mail client. Roundcube has an option to "Open" an attachment (to view) in addition to "Download". PBE webmail client only offers download, so he needs to download first, then open to view the attachment.

    So he moved to a "Premium" mail product & lost that important capability in webmail. Ouch.

    With the world using webmail more often I would think this is an important feature to include.

    1 vote
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  15. cloud sites pricing tier

    Provide the Cloud sites pricing tier to choose by the Customers as per their need and requirements, so there is no need to switch to VPS hosting. Also consider downgrade and upgrade of tiers are available.

    4 votes
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  16. Feedback on Tech Support

    I have been using Liquid Web for years, in under multiple accounts. I just got off the phone with Nick Yonkers bc of an issue with all my sites in one account. I'll spare all the technical details but he was HANDS DOWN the BEST agent I have spoken to at your company. He took the time to explain to me what the issues were, and how I can further optimize my sites. He is an asset to your company and was a pleasure to speak with!

    1 vote
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  17. Nested Email Conversations for Premium Business Email Webmail

    I would think this would be a pretty standard feature for webmail. It was available via Webmail in cPanel, but with PBE you can't have conversation groupings within webmail. Meaning responses are all over the place in the inbox instead of together.

    1 vote
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  18. Liquid Web should allow customers to share their screens with support techs so that problems can be solved more quickly and effectively

    It's much easier to show a support technician a problem than to describe it.
    Adding a screen-sharing service would help Liquid Web solve more problems more quickly with a higher degree of success.

    3 votes
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  19. Please make a full page acces available on mobile.

    Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

    3 votes
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  20. Please make a full page access available on mobile.

    Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

    1 vote
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    planned  ·  Alexandra Carl responded

    Thank you for this excellent suggestion. We agree that having a fully function mobile site is critical, especially as we continue to build and add more features to manage.liquidweb.com.

    I’m happy to say that we are deep in the planning stages of revamping the entire manage.liquidweb.com interface which will include expanding the mobile options to include all features.

    I will keep you updated with our progress in this area.

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