220 results found
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Change Help Center Home Button
When in the Help Center, it is not clear how to get back to the Manage Interface. I suggest removing the OPEN MANAGE button and relink the HOME button to go back to the Manage Interface.
1 vote -
Provide support for Certificate Authority Authorization (CAA) DNS Records
It would be nice to be able to add these records for use with letsencrypt or other services like this. Instead of having to find a DNS provider it would be great if this record could be supported.
See:
https://letsencrypt.org/docs/caa/
https://sslmate.com/caa/support34 votes -
Always Keep CC Accounts in ticket Response
most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!
1 voteThank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.
I will keep you updated as this project moves forwards.
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WHERE IS THE EMAIL!!!!
Add a freaking button to access business email from liquidweb login so I dont have to contact support every time i want to manage email addresses
4 votesWe are working on improvements to our UI since introducing the new email product. We look forward to releasing a user friendly portal to you soon.
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Please add OAuth Login specifically such as Google
Using Offline Google Authenticator or Duo for two factor is painful, it would be nice if we can attach Google account (we have Google Organization account with Multifactor auth).
Or otherwise, please improve Multi factor authentication in association with either Duo or other provider where you can have push, SMS based notification.
7 votesI am happy to say that we are nearing the release date of SSO featuring Google, allowing you to login to your manage.liquidweb.com account with your Google login.
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Too many control panels
Too many control panels for email, websites, dns, etc.
1 vote -
Add Paypal subscription as a payment method.
Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?
3 votes -
Add Unblock IP to Mobile Site
The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.
4 votesAn upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.
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The ability to change my NAME and EMAIL in support chat
It would be nice to change the NAME & EMAIL address in the support chat window instead of having them REAODONLY!!! Multiple people use our company account to contact support and it would be nice to be addressed as who I AM and not the account owner.
4 votesThis feature is currently under development. Until it is rolled out, different manage.liquidweb.com users can be created for the same account, each with its own contact information which will show in the LiveChat window.
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Send tickets from an @liquidweb.com address instead of no-reply@salesforce
"Tickets are sent from a no-reply @ salesforce address - eh???"
Admin Note:
Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late
2 votes -
Change LiveChat notification sound
"Current notification sounds like someone is tapping on a hot mic."
Admin note:
Idea was first submitted by user Chris in thread
https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late1 vote -
Please improve the new support system
I am find the new system vastly harder to use than the only one.
It is hard to see any replies, when I do reply then obviously it is not seen by staff as no further action is taken. I have a ticket that has sat for 2 weeks with no staff response!
You click on Open Manage which I assume is to do with opening and managing tickets and you are sent back to the main control panel.
The emailed replies do not have any reply link and actually come from a non-liquidweb address with noreply as the user!
…
21 votesWe are working on improving the new HelpCenter to address these issues now. Stay tuned for updates to the system.
The Open Manage redirect has now been corrected.
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Unable to select random email address while creating support tickets
Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email
3 votesHi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?
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Add cPanel Quick IP Address Unblock permission to Manage interface users
VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.
Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.
4 votes -
Answer Support Requests in Under 3 Hours
I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.
32 votes -
Allow scheduled Storm backups, twice weekly
Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.
4 votes -
Contact Me Now Number
Should have a field for "contact me now" when setting up a server since may be using a generic corporate main line. the contact me now could be the number to contact for verification. Should also explain this.
1 vote -
Storm backup status feature
It would be a great feature to be able to see the status of a current daily Storm backup in progress (i.e. running, scheduled).
2 votes -
Plesk password in Manage to automatically post to Plesk Panel login screen
It would be a great process improvement in the Manage interface to have the Plesk link for Plesk Storm Images automatically log users in as discussed here (https://talk.plesk.com/threads/api-feature-request-method-to-auto-login-a-user.298105/) and documented here (https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-Autologin-using-an-API-request-in-Plesk-)
2 votes -
make billing statement available in Mobile version
A email receipt arrives. I "Click" here to see invoice. Mobile version of site loads. However account shows no invoices. It simply shows that I have no balance due.
4 votes
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