206 results found
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Answer Support Requests in Under 3 Hours
I've stayed with Liquidweb for many years due to the heroic support. It really was the best in the industry. Today, I put in my first serious request in months, and no answer for 3 hours and counting. I am renting a fully managed server for the support, help, and management. Delayed responses to support requests slow down an entire work day. Get back to doing what you do well Liquidweb, or I'll go to another company.
32 votes -
Allow scheduled Storm backups, twice weekly
Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.
4 votes -
Contact Me Now Number
Should have a field for "contact me now" when setting up a server since may be using a generic corporate main line. the contact me now could be the number to contact for verification. Should also explain this.
1 vote -
Storm backup status feature
It would be a great feature to be able to see the status of a current daily Storm backup in progress (i.e. running, scheduled).
2 votes -
Plesk password in Manage to automatically post to Plesk Panel login screen
It would be a great process improvement in the Manage interface to have the Plesk link for Plesk Storm Images automatically log users in as discussed here (https://talk.plesk.com/threads/api-feature-request-method-to-auto-login-a-user.298105/) and documented here (https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-Autologin-using-an-API-request-in-Plesk-)
2 votes -
make billing statement available in Mobile version
A email receipt arrives. I "Click" here to see invoice. Mobile version of site loads. However account shows no invoices. It simply shows that I have no balance due.
4 votes -
Allow custom images on Private Cloud
Allow the ability to upload custom images to the Private Cloud, or to mount images as media so that installation of other OS's is possible.
3 votes -
Allow Account Info to include Eastern USA Time Zone
We were asked to update our information in Account, however the time zone says Central and we are Eastern, which is not an option (today).
1 vote -
Should be a way the check progress of Resize
There is no way to check the progress of server Resizing.. My suggestion is, there should be a way to check the progress of Resizing.
3 votes -
Provide backup option for Storm Block Storage (SBS)
Storm Block Storage volumes have no backup option available. Given that these start at 150Gb and can be as large as 15Tb, the suggestion to use out-of-network backup is unrealistic and really restricts the SBS volumes to storing non-critical data.
45 votes -
Private Parent Server History
At present history tab on private parent server information shows a blank page. We want to see overall history of our private parent server. Currently there is no way to get that information. We can only see history details of individual child instances on private parent server.
I request this feature because I have been thru series of hardware issues on private parent servers couple of times and there was no way to tell number of times private parent was down in past. This is a must have information for all private parent servers.3 votes -
let users know that "username" under "Add Wordpress Site" is for CPanel and can only be used once!!
Any other server adding a username is the name you login to Wordpress and can be used over and over again, not with LiquidWeb!
1 vote -
Pay account via mobile optimized site
It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!
1 voteThank you for this valuable feedback. This feature will be added as part of an entire manage.liquidweb.com rewrite coming in 2019.
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Natural sort server names
Right now if you have a lot of VPSs in sequential names they are in alphabetical order. But that isn't great if you have domains like zone1, zone2, zone10, etc. Because then zone10 is before zone1. If they were natural sorted, zone1 would be before zone10.
3 votes -
Improve support time AFTER ticket pickup
I realize you have the 30 minute "initial response", and often our tickets are picked up "just" under the 30 minute mark...
Then they sit there for 30 minutes+++ , until sometimes I've prodded and found that person had left for the day and it's now passed onto someone else.
Or, I've had to open a chat with live help to get a response.
To be useful, a support rep should be picking up the ticket AND dealing with it right away - not putting us aside to handle others, then we get lost waiting. Support isn't as fast as…
3 votes -
Basic BBcode
Hello,
I was wondering if it is possible to add the very basic BBcode like the bold, underline, quote and code. This will give the users the ability to organize our support ticket better and more clear.
Best,
Mansour1 vote -
scale without downtime
The scaling process currently results in significant downtime. It would be amazing if we could scale up and down without downtime.
6 votes -
Make "Add IPs to Server" more obvious (I always have to hunt for it)
When I need to request a new block of IP addresses for our dedicated servers, I log into manage.liquidweb.com and click and read and click and read and click and click and click... it is always so difficult for me to find the IP Request area. I think it should be under Networking. As it is, you have to go under Overview, then click the plus sign next to your server, then click Network, and finally you are able to request IPs. Completely hidden option.
If you can't "move" the feature, at least put some instructions under Networking that tells…
10 votesA planned rework of manage.liquidweb.com will include this change.
Thank you for providing this feedback. We agree that it is a critical task that is currently difficult to discover.
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Server Health Memory graph show only used memory
I would find the server memory graph on the dashboard to be more useful if it could show the usage as reported by the "free" command under "-/+ buffers/cache". This is the memory actually in use by applications and doesn't include disk buffers.
6 votes -
Send SMS notifications of server problems.
When my server goes down or becomes unavailable, I would like to be able to know about it wherever I am. I always have my phone with me, but I am not always at the computer or in a WiFi zone, or actively monitoring my web site.
If we could be sent an SMS message, we could take some money-saving steps such as pausing our AdWords campaigns.
I am sure it costs money to send SMS messages via the cell service providers around the world, and I would be willing to pay for that.
55 votesWhile we are still working to be able to send SMS notifications for individual server issues, we have added a status page that can send SMS messages if there are any wider issues.
Please see and sign up for Notifications at:
Liquid Web and MWP:
https://status.liquidweb.com/CloudSites:
https://status.websitesettings.com/,These include email, SMS, and RSS notification options.
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