209 results found
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Alternative email address for automated support tickets
Automated support tickets can only be sent to a single primary email address. It would be useful if an alternative address could be added to the recipient list.
4 votes -
Monitor the Automatic Bug Reporting Tool (ABRT)
I happened to log onto our Linux cPanel server and noticed an error reported by ABRT. I took a further look and there appeared to be a memory problem. Memory was replaced quickly and successfully by a system restoration technician. However, it would be very helpful if this problem could have been monitored. If I hadn't happened to notice it, it could have been quite impactful to our users. Can this monitoring be done automatically?
2 votes -
migration
Migration Request has two flaws: 1) It was not clear that I had to order a new server before starting the process. I assumed that if I did not have an existing server to migrate to, that I would have the option to order one. 2) When selecting a source (after I had a new server ordered and configured) I selected the new server from the drop down, but kept getting a message that I had not selected a source. The button "Add a source" should be labeled, "Add selected source". Customers can't save you support time if what you…
2 votes -
Note section with backups
often i make a change to a site like a major update or plugin. I run a backup first. it would be nice to be able to make a note under the backup on that page to note why i made the backup, etc. so if i need to restore later, I will know which backup I should use to restore.
1 vote -
The Parallel Cloud
Hello Team,
This is Gabriel Nikhil Bhasker, from Bangalore, India. I can help out with certain aspects of Cloud Infrastructure and Sales.
Below are specific information that are jotted down :
Here to propose specifications and design for the Parallel Cloud : 1. Parallel Cloud targets customer acquisition in non Information Technology or non Cloud industries. 2. Increasing the Market Place, catering different and niche sectors, where Cloud services can be imposed. 3. It’s not a chance but broadening the horizon and creating the base. Please go through the Presentation for more details :Thank You,
Gabriel Nikhil,
Email ID…1 vote -
phone support is gibberish and login to chat gives no place to chat. Support is complete crap
Get a better phone system. Called twice and the audio was complete gibberish. Tried chat logged in hit chat which then tells me to login. Your support which used to be the best in the industry has turned to complete crap. Fix it
1 vote -
A better way to send Compliments to you on your Support Staff. In this case, particularly Josh who was/is excellent!
Create a place for your clients/customers to send in Feedback after the excellent service provided by your Staff! Please see my "header" message. If you have any questions, feel free to contact me.
1 vote -
A comment and a thanks
Hey all. Lately, I have been having some issues connecting to chat. I have resorted to either clearing cache or using another browser.
Just letting you know. Previously I never had this issue.
In other news System Admin Dayne Larsen has epically helped me on multiple occasions and goes above and beyond every time. Give that man a raise please. :)
1 vote -
Your Automated Phone System
...is too long and wordy. I don't care what you're doing about Covid 19. And there are many bits you feel you need to say elsewhere in the system that you don't need to say. Believe it or not, when I call in, it's because I have a problem that I am anxious to fix as soon as possible. The LAST thing I need to to listen to your call robot drone on. If you care about your clients (and not just about your clients' money) then take a look at all the words, phrases, sentences, and menu items in…
4 votes -
The ability (again) to see individual site sizes in the control panel under "Usage by Account" when an account has more than one site.
For over a year now, when viewing Usage by Site stats for an account, it no longer shows the individual site's sizes. It only shows the three columns of db, SQL and bandwidth and not the size. The only size information that is provided is at the account level.
This is a BIG problem when a client/account has more than one site. Especially when one of the sites has an issue.
It appears that even you guys aren't aware of this change or issue, as when we chat with tech support, they all seem ti think that you can still…1 vote -
New Managed DNS manager does not include the ability to delete a domain.
In the new Managed interface (which I do like) I couldn't see a way to delete a domain from the DNS manager and had to swap back to the old interface. Please add that in.
1 vote -
DNS access for "clients"
currently, i can add a "new client" and "login as client" where i have access to "Websites" "Databases" and "Usage" as part of this client's admin access.
extending the access to manage the DNS of all sites added under any particular "client" would be extremely useful.
4 votes -
When I log into LiquidWeb and look at my managed WordPress site information, I would like it to include the amount of storagspace I've used.
When I log into LiquidWeb and look at my managed WordPress site information, I would like it to include the amount of storag space I've used.
3 votes -
Allow Debugging
Having the ability to debug PHP code is very important for developers who need hosting. You do not market to developers (or you do not know how to.) They need to know that they can use VS Code (for example) on their desktops and connect remotely to their webserver. A port is needed for this but you do not support. Developers will silently move on to a different hosting plan and you will never know that you are losing their business so here is a hint from the development community... Fix it and gain business from developers!
3 votes -
Bug in the new portal
In the new portal I click on "CloudSites portal".
Opens a warning window with two options.
The option "Continue to manage" doesn't do anything.1 vote -
Website monitoring for page loading times
I would like to see website monitoring offered similar to https://uptime.com/pricing. They offer Real-Time User Monitoring so we would know if our page is loading slow.
Knowing the site is up and running is great, but if the pages are loading really slow because of load, connection issues, or something else, we would have no idea this is happening unless we manually see it.
I manually saw it today for a period of time, but have no idea why it happened, or how often it happened, because there is nothing monitoring my website for page load times.
6 votes -
login should be simple
First off, my login is never saved, so every time I want to log in, I need to start from scratch.
So, I click login, and it leads me to a new page, which is already ONE step.
Then, I have 2 options "manage my account", or "continue browsing". Continue browsing to what? Oh, yeah, maybe I just want to buy something, right.Well, this is better because until a couple of months ago, you would go to liquidweb.com the main page, and instead of going to the normal main page, you would go to the sales page, where there…
1 vote -
Thanks and appreciation
Thank you, the team of the company, Liquid Web, for your continuous cooperation with us, especially the technical support team that provides continuous services to maintain the level of work progress. I also offer thanks and appreciation to Engineer Angela Parks and Engineer Justin for their cooperation with us .... Mohamed Al-Wasq co.
1 vote -
Nice
<b>Nice</b>
1 vote -
Stop prepending cloudvpsserver to the hostname when accounts are created
It's really annoying when i create a new account with a serve and choose my hostname and then Liquid Web changes that hostname by prepending cloudvpsserver. I then have to create a ticket to get the hostname changed back to what I want it to be.
1 vote
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