I do not understand the point of having a ticketing system when we have to contact on Live chat to look into the ticket. For the last 3 days I am begging them to check the server, one by one all of my sites are getting infected and nobody cares. I have SS+ security and 2 days ago they sold me Imunify360 too but still its of no use.

Reps on chat tell you that they have generated a ticket or updated a note in the ticket but nothing happens.

WORST Service and it has no value for money! They just waste your time and reputation, my client websites are down for more that 2 days now!