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206 results found

  1. Support Kudos

    I have been with LW since April and you guys are outstanding. I have rented servers or had CoLo's for 13 years. Your products are great, support is great and the migration was superb. Every time I moved a box or changed providers I would cringe at the thought. Days of crossing "t's" and dotting "i's" and always missing something. Just want to say thanks and please keep up the good work.

    1 vote
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  2. Feedback on Tech support

    I have talked to many tech supports and they all did good! but Dante took it to another level and went above and beyond to find answers and was very experienced in almost all services that LiquidWeb has to offer! I hope to see more like Dante in Tech support!

    4 votes
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  3. past due

    First-notice invoices are not past due. Within 5 minutes of receiving my invoice, I pay it online. However, when I log in I see a big red notification that I am past due, it practically gives me a heart attack until I realize that you do this to me every single month. My account is in good standing, I just received the invoice, and so please do not tell me my account is in arrears or "past due". Adjusting what you classify as "past due" would bring a little more peace of mind, make my monthly account interactions more pleasant,…

    1 vote
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  4. Having issues logging in with iPad to manage.liquidweb.com

    Having issues with Chrome and Safari not being able to login to manage.liquidweb.com via LTE connection on newest iPad

    1 vote
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  5. Improvements to the firewall GUI

    Please add an ability in LW firewall rules to specify a list of ports in one rule.

    If you have several ports you're looking to open for a given group of people, say a developer working on your dev server: 22, 3306, 80, 443, having to specify both each person's source IP and the ports you want open for them is a horribly time consuming task.

    Why not let users specify lists in the port box like:

    22, 80, 443, 3306

    The same thing goes for creating rule groups, i.e. give us the ability to create those four ports as…

    2 votes
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  6. Provide a way for clients to download saved images

    Having just suffered a ransomware attack with another ESP whose virtualization platform, like LiquidWeb's, is based on Windows HyperVisor, we're particularly sensitive to the real-world downsides of having Windows in our enterprise.

    Should LW, while unlikely, suffer a similar fate of having the Windows host servers our Linux instances are hosted on get encrypted, having the images off site and on our own offsite backups, we'd be able to re-upload the images to LW and restore service again.

    As it stands now, while unlikely, it is possible for the host server to be encrypted and for the onsite backups at…

    3 votes
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  7. lets encrypt

    On my Managed WordPress server, most of my sites have their DNS hosted at Cloudflare, and Cloudflare is enabled. Twice in the past 2 weeks I had to pause Cloudflare to troubleshoot an issue, only to find that the Let's Encrypt certificate did not auto-renew because the A record for the site was pointing to CloudFlare and not the Managed WordPress server.

    It would be extremely useful to allow me to initiate the renewal of the SSL certificate from the Managed WordPress console, rather than have to call support.

    1 vote
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  8. Better Mobile UI

    Please provide better ways to access our email through manage.liquidweb.com (mobile version)

    it does not show any way to access our email control panel when using mobile.

    1 vote
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  9. a "database-able" notification when LW will cause my site to be down

    I need to know when LW will be unavailable for my site(s) where I can process it electronically without admin interaction

    1 vote
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  10. SMAL

    It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.

    3 votes
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  11. About Cloudsites | Best Service Poor Support to Migrate

    Dear Team
    About Cloudsite is best service in WebHosting World, but you failed to create easy migration to Cloudsites, i feel about very much. sorry to say

    1 vote
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  12. Please add a [restart nginx] button to the managed wordpress interface

    Inside the Managed WordPress interface it would be great to have a button which allowed the user to restart nginx.

    6 votes
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  13. In the manage portal Graphical Statistics need a pointer on the graph to show the values like in the stock market graph shows up

    In the manage portal Graphical Statistics you have various graphs. So, how can we find out at what time which process spiked up? For example see this screenshot https://www.screencast.com/t/4iZHlIChgSo

    Can you improve the manage portal to have the pointer on the graphs which should show the time and process which spiked up? This will add more AI to the system I guess ??

    1 vote
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  14. Add function Unlock IP on Standard User Hosting

    Dear LiquidWeb Feedback,

    I have been using VPS service and would like to have function Unlock IP on dashboard for standard user. for the meantime this function only existed on owner account.

    Thanks & Best Regards,
    Kien.T.Nguyen

    1 vote
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  15. BEST CUSTOMER SUPPORT - NICK YUNKER

    Just talked to Nick Yunker who helped me sort out all my CPanel issues. Really knowledgeable guy, this is the best customer support I ever had! The phone call was really long but he was very patient and took the time to explain me everything and answer every question I had.
    I will stay with Liquid Web in the future thanks to Nick.

    Thank you sir!

    1 vote
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  16. custom url for staging site

    I'd love to be able to specify a custom domain for staging sites so that it is easier for the client to access. For instance, staging.example.com is much easier (and more professional looking in my opinion) than example-staging.xlwiewos-liquidwebsites.com

    9 votes
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  17. Astra Pro not included in Manage woocommerce hosting.

    24hrs after signing up for manage wordpress/woocommerce hosting i login to find that i dont have a licence to astra pro. I open up live chat and am told someone will email me an onboard welcome email (cant tell me when). Why hasn't this been sent within 24hrs from sign up.?

    1 vote
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  18. https://help.liquidweb.com/s/contactsupport does not load for me in Firefox. I can load and login with manage.liquidweb.com only

    I have tried loading FF with addons disabled, some and no content blocking options still no luck.

    1 vote
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  19. Please add the ability to create users in the Managed WordPress console that only have access to specific web properties.

    As it states, please add the ability to create users in the Managed WordPress console that only have access to specific web properties. This way I can give clients access to the WordPress console and they only have access to their web property(ies) and not other client properties.

    1 vote
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  20. SSH for Cloud Sites, please!

    Managing cloud sites would be a lot easier with at least restricted SSH access within a chroot of our site directory.

    9 votes
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