Process Reboot Request Immediately
If I log in to my account and submit a reboot request respect the same and do it! It is really annoying that I must confirm I want the server rebooted. Especially when you email 10 minutes later to tell me you were able to login but somehow missed the yellow WHM notice that states server must be rebooted to apply updates. Plus I did not ask you to ask me if I am sure. If I was unsure I would not have requested a reboot!
Please stop this practice. It is insulting. I am not associating this feedback with the ticket because the last time I did you rebooted the server again 3 days later!
This experience sounds incredibly frustrating and has been shared with the head of our Operations Center team so that they can review the practices.
Thank you for sharing this feedback so that we can take a closer look.