204 results found
most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!1 vote
Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.
I will keep you updated as this project moves forwards.
Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.
The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.
Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.0 votes
I have always been nothing short of amazed at the level of customer service I receive at Liquid Web. It's clearly something the company cares about deeply and puts an extreme amount of effort into. That's why I think it's important for you to know that Nexcess (A Liquid Web Brand) is not even close to executing to Liquid Web's customer service level. I had a very basic trouble ticket request languish for 2 days without a response, and when I asked about it via chat I was told "The agent hasn't come in yet today". That's typically of a…0 votes
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