Skip to content

General

General

Categories

One feature I would like to see is:

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

105 results found

  1. Ticket Sorting

    I miss the option to View just Open Tickets, Recent Tickets etc.

    I prefer to only see tickets that are Open to check statuses.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Our new ticketing system has been updated to allow this functionality. Thank you for the feedback.

  2. E-mail the technician's notes about a ticket to me on request.

    E-mail the technician's notes about a ticket to me on request. I have to repeat a lot of requests for the same service because I was never told how to fix-it myself.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    completed  ·  Alexandra Carl responded

    Our new ticketing system does allow us to share ticket notes. Thank you for this feedback.

  3. Demos of new products

    Maybe, offer demos of new products to preview to existing clients so we can better educate our clients - for example - you new Business Email Premium product. Thanks.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Demos are available for all new products offered by Liquid Web. Please ask your Solutions advisor so they may schedule one for you.

  4. Your CHAT does not Work

    This is not an idea but an observation about yet another complication in the way to reach support. I logged in today to my "Managed" account (https://manage.liquidweb.com/manage/) click on "CHAT". Popup shows up and ask me to enter user-name and password. OK, I can buy that even though I am already logged in and it does not make sense to login again? It gets to be dicey and frankly embarrassing for LiquidWeb when I am not recognized and told to take a walk. THis is frankly a real issue that compiles on top of having to login once…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for this feedback.

    We did experience a 30 minute chat outage this afternoon due to a provider issue. This has now been corrected and the chat system is available without an additional login. You may need to refresh the page in order to begin a chat.

    There will be a followup posted at https://status.liquidweb.com/ shortly about the resolution to the issue.

  5. It would be helpful if you had a "Pay Your Bill" button!! All I can find are "invoices" inside of LiquidWeb.com

    Ability to pay your bill from within LiquidWeb.com is not very obvious. In fact, I can't even find it. I can bring up an invoice but no "Pay Your Bill" option. I would think that would be one of the highest priority links your company would want visible.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Siena Fath-Azam responded

    There is a green “Make a Payment” button in the account section of the Manage interface. You can reach this page by clicking on the Account link on the left hand navigation pane in the Manage interface.

  6. My ticket history in the old ticketing system. I NEED THIS ASAP

    You guys upgraded your ticketing system and now I do not h ave access to any of my tickets in help desk.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →

  7. Allow people to see existing tickets when logged in to your website using an iPhone. I can create a new ticket but not check one???

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →

  8. Chat Transcript

    Live Chat Does not send transcript nor does it stay on the screen a survey covers everything up.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Admin →

  9. Dismiss Message Window with Click

    On LIquidweb web pages enable any message windows that appear to be dismissed with a click anywhere on message window instead of having to wait for it to fade.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    This has been implemented. There is now an X in the top corner to remove the message windows.

  10. bring back heroic support and change your phone greeting back the new ones sucks

    your new phone greeting is too long and slow talking and puts customer support too far down the line. I originally signed up years ago because your company was so support focused that support was the #1 button your greeting. I am on hold now after being told by the robot it would be about 1 minunte, for 7 minutes and counting. And I am calling because my ticket from 5 hours hours ago hasnt been handled and it would take someone about 4 minutes to do. #heroicsupportwhereareyou

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →

  11. resize chat window and location

    It would be great to have the support chat window be resizable and moveable. Sometimes it's in the way if we need to chat and mess with the control panel at the same tame. Ditto tearing off the window and making it float or as a separate browser window.

    At the very least, even moving it to the left side of the browser would suffice in most cases.

    thanks

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →

  12. make the DNS nameservers more obvious?

    It's taking me forever to look for it.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Siena Fath-Azam responded

    The nameservers are now listed in the interface on the DNS page for convenience.

  13. add paypal for recurring payments

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Admin →

  14. Put closed tickets out of view like they used to be.

    This would allow for much less confusion and better organization so I see only the tickets I am active in.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Our new help.liquidweb.com center allows you to see all tickets or only open tickets. Thank you for providing this feedback

  15. Make it easier to give feedback on a ticket.

    We get emails that ask us "How would you rate the support you received?" after a ticket has been completed. I am reluctant to provide any feedback most of the time because you do not make it easy. Currently, if I click one of the two options ("Good, I'm satisfied" or "Bad, I'm unsatisfied"), it pops up a page in a browser for me to add additional information. That is disruptive to my work. I would be much more inclined to provide feedback if I can just click one of those two links and continue to my next task. If…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    The new ticket system that has been implemented has allowed this functionality. Thank you for providing this feedback,

  16. Make technical contact visible and editable from the manage interface please

    Add a tab carrying this information and allow editing.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    I apologize for the delay.
    This feature has been in place for some time. In your manage.liquidweb.com account, go to Accounts, and then to the User tab.
    Here you may add new users and set their roles.

  17. Update your KB regarding wordpress

    I searched your KB for "install wordpress" and only found an article about using Fantastico to install Wordpress. Fantastico does not appear to be in the cpanel any more. Are you updating and pruning the KB articles?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  18. update a livechat on mobile

    I wish to see better live chat on mobile.

    Some days ago, when I have an urgent request and need to access via mobile, I see a terrible experience with current live chat.

    My Operating system is 'Android'.

    I can not click to 'live chat' well. After clicking a live chat 'text' (which I suggest change to 'button', not text), I got a SMALL popup.

    I can not enter any detail, it just work when I hit a 'Back' button, and type again. I lost 5 minutes to enter my detail and get someone support.

    Suggestion:
    - On mobile, when…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Our new chat system has an improved mobile interface that is full width of the phone. Thank you for the suggestion here.

  19. deleting an account in Managed Wordpress didn't delete it in WHM too!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  20. Please put your non-800 customer support number on your webpage.

    Please put your non-800 customer support number on your webpage. I support my site from Mexico and I cannot call a US 800 number.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    completed  ·  Siena Fath-Azam responded

    The international number is listed under the 800 number in the top right corner on each page of the site.

1 2 4 6
  • Don't see your idea?