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One feature I would like to see is:

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E-mail the technician's notes about a ticket to me on request.

E-mail the technician's notes about a ticket to me on request. I have to repeat a lot of requests for the same service because I was never told how to fix-it myself.

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  Alexandra Carl responded  · 

Our new ticketing system does allow us to share ticket notes. Thank you for this feedback.

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  • Admin[Deleted User] (Admin, Liquid Web) commented  ·   ·  Report

    Hello,

    When working in a ticket, you are more than welcome to ask the technician to provide the technical notes for what they have done so that they can get those over to you. You can also check out our helpcenter where we have many articles on how to perform the tasks we do for you.

    In addition, I will forward your feedback on so that it can be reviewed to see if this is something we could perhaps make more accessible. Thanks!