I wish to see better live chat on mobile.

Some days ago, when I have an urgent request and need to access via mobile, I see a terrible experience with current live chat.

My Operating system is 'Android'.

I can not click to 'live chat' well. After clicking a live chat 'text' (which I suggest change to 'button', not text), I got a SMALL popup.

I can not enter any detail, it just work when I hit a 'Back' button, and type again. I lost 5 minutes to enter my detail and get someone support.

Suggestion:
- On mobile, when click, it opened a new window with full width.
- Change live chat provider. Suggest another one which work well with mobile device.

Thank you,