We get emails that ask us "How would you rate the support you received?" after a ticket has been completed. I am reluctant to provide any feedback most of the time because you do not make it easy. Currently, if I click one of the two options ("Good, I'm satisfied" or "Bad, I'm unsatisfied"), it pops up a page in a browser for me to add additional information. That is disruptive to my work. I would be much more inclined to provide feedback if I can just click one of those two links and continue to my next task. If nothing else, I would suggest making a third option, "I would like to provide extra feedback", which would be the link that would open the feedback page in a browser.