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One feature I would like to see is:

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My ticket history in the old ticketing system. I NEED THIS ASAP

You guys upgraded your ticketing system and now I do not h ave access to any of my tickets in help desk.

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  • Anonymous commented  ·   ·  Report

    I can see the tickets under my main account, but not my secondary account my help desk technician uses to access the portal.

  • Admin[Deleted User] (Admin, Liquid Web) commented  ·   ·  Report

    Hello,

    Logging into your account, I can see the previous support tickets going back to 2016.
    To do so, click on Help Center from within your manage.liquidweb.com support portal.

    Then, select ALL TICKETS from the dropdown Ticket Menu. You'll see that you can select how many tickets are displayed per page.

    Please let me know if there is anything else that I can do to assist.