Skip to content

General

General

Categories

JUMP TO ANOTHER FORUM

(thinking…)

One feature I would like to see is:

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

105 results found

  1. How about supporting the first amendment of free speech and not deplatforming (censoring) people using your services?

    A nation where people follow the Constitution and adhere to the guaranteed right that All are permitted to express their views without being censored. That means, yes, even people you don't agree with.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →

  2. better customer support

    Hello, I just went through an ordeal at liquidweb and feel like the support has gone way downhill. My chat request was answered by a Louise Pope and I also had to call in and spoke with Yvonne on the phone. They both were like broken records and could not help me with my request. I spent about one hour on the issue. In the end they claimed they sent my issue to a supervisor but I got no confirmation that this was even done although I asked. I would have liked to have been transferred to a supervisor either…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →

  3. jack is rock "/><

    "?><?AFSd

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Admin →

  4. TECH SUPPORT IS WORST IN THE INDUSTRY

    They don;t know anything. I've been on multiple chat's with different techs and they don't know the difference between Wordpress frontend and wordpress backend.

    I'm currently on a chat 'arguing' with the most recent tech. He's insisting he's fixed my issue and he's logged into the WP-admin panel (backend).

    Attached is his screenshot to "prove it."

    As you can see. It's the front end of the website.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    It appears that the support issue outlined here has been corrected in ticket itself. Thank you for providing this feedback.

  5. Extremely slow everything at LIQUIDWEB the last few days!

    Extremely slow everything at LIQUIDWEB the last few days! Unbearable, unworkable!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Reviewing the tickets on your accounts, it appears that this slowness is due to a local connection issue rather than a global issue at Liquid Web.

  6. Acces to registrar settings

    I have a domain registered through liquid web and I would like to have control over my registration records.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you Chris for this suggestion. You do have access to the registration records already through your manage.liquidweb.com account. Go to “Domains” in the left menu, and then click on the domain name itself to view additional settings.

    We are also currently building a new version of manage.liquidweb.com, to be launched towards the end of 2019, with an upgraded view of all domains. If you would like to be part of the early testing group, please let me know and I’ll be happy to add you to the list.

  7. Thank you for your help and support

    Not an idea -- feedback. I had four or five calls with you today, and I am thrilled at how calm, efficient, knowledgeable, and kind every person I worked with. I was a victim of the Social Warfare meltdown. I am also not the most technical person, so I especially appreciate how helpful and nice your team is. Thank you, thank you, thank you.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for this wonderful feedback! It has been shared internally with our entire team.

  8. I need to delete any record you have from shopping.universia.com.br, shoppinguniversia.com.br, www.shopping.universia.com.br that was linked

    I need to delete any record you have from shopping.universia.com.br, shoppinguniversia.com.br, www.shopping.universia.com.br that was linked to https://50.57.242.238.

    This is urgent, my company is suffering sanctions in Europe.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Admin →

  9. Support Team

    Michael McCaffery, the migration team, and all of the support team are simply fantastic. Thank you

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for the kind words. They’ve been shared with the rest of the company to celebrate.

  10. ability to edit my credit card information

    I am attempting to change my credit card and am not given that as an option. I'd like that feature.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Hello,
    I agree that the language could be a bit more clear on the page, something that we are looking into correcting. Thank you for this suggestion.

    Currently, in order to change the credit card information in your account, you will need to remove the current card and then add the new card information.

  11. THANK YOU - RE: Support Technician Nick Yunker

    Nick Yunker was amazingly helpful in explaining and assisting me in resolving my server being hacked by Phishing attack.

    This guy is the best.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    We love to hear when our team is particularly helpful, thank you for sharing.

    This praise, and all praise that we earn, has been sent to our entire team so that we may celebrate together.

  12. Please have the login on both sites in the exact same place storm on demand verses liquid web.

    The login should always be on the left side.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Hello,

    stormondemand.com is now a part of liquidweb.com itself, and both pages are the same.
    Looking further, I do see that the manage.liquidweb.com has a login on the right side instead of the left side. A planned rewrite of that page will correct that going forwards.

  13. Business Email missing "Log In As"

    I've got the same business email product over at Rackspace, but they provide an option to log in as that users for webmail. It is located next to the "Block Access" link on the all mailboxes list.

    This is missing from both the LW branded interface as well as the unbranded.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    We have been able to add the “Log In As” feature added to the Premium Business Email product.

    Your feedback highlighted this missing feature and directly resulted in the addition. Thank you for pointing it out and helping us grow!

  14. White label Premium Business Email

    Enable customers to rebrand the business email webmail login and/or email manage portal.

    Those using a Liquidweb server or VPS for selling hosting space, hosting client business websites, or even hosting their own company accounts that want to move email heavy accounts to your new, dedicated business email service have to revert to a Liquidweb branded interface, causing end-user confusion (did they come to the right webpage?).

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →

  15. THANK YOU - RE: Support Technician Nick Yunker

    Hello and good afternoon. I just completed a 30-45 minute call with Nick Yunker - a support technician - regarding sluggish MySQL behavior on one of our hosts.

    Root level / core configs are somewhat over my head, but Nick really knew his stuff. He gave 6-star , white-glove attention to the problem and explained everything very well.... and he attacked the problem like he was going to KILL it - and EAT It.

    Then he did the same on our other host ( based on his recommendation ) and the server was instantly snappier.

    CRAZY excellent attention and service.…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Admin →

  16. Change the email from that just says "Support" to "LiquidWeb Support"

    I can get 300 emails a day. If I see an email from "Support", that could be from anyone and not require immediate attention. LiquidWeb Billing needs to change email format name from "Support" to either Liquid Web Billing Support" or Liquid Web Support". Your emails get lost because of this. Please fix this.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Yesterday we completed the change to our support system so that all ticket replies from Liquid Web support teams will show as “Liquid Web Support”

    Thank you for pointing out this oversight. Your feedback is invaluable.

  17. Bug in 2FA login for new users needs to be fixed

    If you enable 2FA for a secondary user without them having first logged in so that they supply an email address (in response to the prompt about 'enabling new features') then they will get stuck in an endless loop of failed 2FA when they subsequently try to log in.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for pointing this out. Our internal team has confirmed this unexpected loop and will be working to correct it within the system.

    Update:
    On June 8th, a release was pushed to the system that corrected this unexpected loop. Please test out the system and let us know if everything is working as expected on your end.

  18. Checking re-issued IP addresses against Black-Lists

    Checking re-issued IP addresses against Black-Lists.

    I just received a new IP for a new ded server and one of my users ran into email issues because the IP was blacklisted 3 years ago by someone in Germany.

    I cleared the blacklist, so it's all good now, and quite frankly, I should have checked it immediately. Although, given how LW really seems to strive for attention to detail, it struck as one of those things that should be in the dedicated server set up protocol to begin with.

    This not a criticism of LW, whom quite frankly I believe have…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    The RBL that caught your IP address as well as several others have been added to our auto-quarantine process.

    Thank you for pointing this out, this is a positive change that we hope will

  19. allow all whois contact info to be changed in panel

    It's absurd that we can't change the whois info for domains we own. I should not have to pay $15 per year per domain to hide my private info. I've always been able to do this before and I'm stunned it's not allowed here. Bad form.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    UPDATE:
    This feature was made live on August 2nd!

    Hello,
    The missing functionality managing whois information for domain registration has been a common complaint.
    I’m happy to announce that we are nearing completion of updates to the domain registration system that will allow you to update whois contact information yourself.
    I will update you again when the push is complete.

  20. Chat frustrations

    Chat was automatically completed. There was a lot of waiting on responses and I have to do other things so I didn't see there was a resolution. I'd also like to be able to save the save and can't when the agent just closes it. SUPER frustrating when that happens.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    The release is now complete. Chats are able to be saved and downloaded after the chat is complete.

← Previous 1 3 4 5 6
  • Don't see your idea?