212 results found
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Add "Backup Site" shortcut to main Managed WordPress dashboard
The #1 thing I do inside the Managed Wordpress dashboard on a regular basis is initiate a backup of each of my sites. I would love to see a "backup" shortcut link on the main "my sites" screen under each site profile/preview, so that i don't have to click into the site > click backups > click to initiate backup, each time for every site. small incremental time savers like this would really add up.
3 votes -
Add a freephone number for other countries to call liquidweb
International calling is expensive so please add a freephone number to call liquidweb support internationally.
I am aware I can use live chat or ticket but sometimes it’s better to speak on the phone.
3 votes -
Improve support time AFTER ticket pickup
I realize you have the 30 minute "initial response", and often our tickets are picked up "just" under the 30 minute mark...
Then they sit there for 30 minutes+++ , until sometimes I've prodded and found that person had left for the day and it's now passed onto someone else.
Or, I've had to open a chat with live help to get a response.
To be useful, a support rep should be picking up the ticket AND dealing with it right away - not putting us aside to handle others, then we get lost waiting. Support isn't as fast as…
3 votes -
Allow multiple credit cards per account
Allow us to use a different credit card for each server. Currently, I have around 5 accounts with you between Storm and LiquidWeb, and managing them is a pain, having to login to each account separately.
3 votes -
Unable to select random email address while creating support tickets
Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email
3 votesHi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?
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Allow Debugging
Having the ability to debug PHP code is very important for developers who need hosting. You do not market to developers (or you do not know how to.) They need to know that they can use VS Code (for example) on their desktops and connect remotely to their webserver. A port is needed for this but you do not support. Developers will silently move on to a different hosting plan and you will never know that you are losing their business so here is a hint from the development community... Fix it and gain business from developers!
3 votes -
Liquid Web should allow customers to share their screens with support techs so that problems can be solved more quickly and effectively
It's much easier to show a support technician a problem than to describe it.
Adding a screen-sharing service would help Liquid Web solve more problems more quickly with a higher degree of success.3 votes -
Please make a full page acces available on mobile.
Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)
3 votes -
Domain alias in Email Service
Domain aliases for email service is a very common feature and present even in free email services. I have been using domain aliases in former Cloud Sites email service and now I was told I cannot add an alias! I added an alias even early this year.
3 votes -
Being able to control storm backup runtime.
Storm backups seem to run at almost random times daily. Often we need to be able to have them run at the same time every night so we can plan around them. We would like like to be able to schedule storm backup run time instead of just having it run at some point within the 24 hour period.
3 votes -
Text message for Two Factor Authentication
Please provide two factor authentication with a text message as an alternative to Authenticator app. and also please provide ability to recreate Authenticator app based authentication via text message. this is helpful when device is lost.
3 votes -
Get me to my website's dashboard in one click
When I log on and land on the new portal, I cannot find the link for my website's dashboard there. Please make a link to it bleeding obvious , like maybe a "Websites" or "Dashboards" icon across the top menu.
Also, if I want to find the backups page, and enter "backups" in the search box, why isn't the actual page where I can access backups the first choice rather than only support docs that also do not tell me where to find my dashboard. Why send customers through these twisty little passages?3 votes -
Add Paypal subscription as a payment method.
Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?
3 votes -
Livechat 'Additional Requests' Button/option
Chat 'Additional request' button/option
Adding a Chats "+additional issue" button to make it easier to track chats that cover multiple topics without having to ask the client to reconnect. This option should allow you to adjust the power scores so we do not get penalized for making sure we ensure all issues are resolve in a single chat.
The button would need to record, then clear, the following details:
1.) All fields listed under "Associated Ticket"
2.) Asset Name
3.) Interaction Selection
4.) Type
5.) SubTypeNotes should be saved to the Feed, so that shouldn't need to be cleared,…
3 votes -
8.1
We need a upgrade option for PHP 8.1
3 votes -
Create a Billing role in my.liquidweb.com that would limit access to only my.liquidweb.com/account/billing the Billing Center.
For larger company users, we need a way for the finance department to manage payments, etc. but to not have access to other parts of the account management where they could inadvertently create system problems for the hosted site
3 votes -
Migrations Team Phone Support
DNS migrations would be a lot quicker if we could flip settings on my end while on the phone with a migrations tech. Migration specific issues could be solved a lot faster if the regular techs weren't relaying questions and answers back and forth over the phone. :-)
3 votes -
Revamp Cancellation Processes and Procedures
I highly suggest you revamp your cancellation procedures and make it clear what needs to be done from the customer's perspective. I recently had to cancel my service and through conversations with my rep, the details of what needed to happen got lost in the conversation. I came to realize that there was a huge misunderstanding and I was charged even though I thought my services would be canceled. The account rep was handcuffed by the policies and could not act to be "The most Helpful Humans In Hosting" and offer a refund to a long-standing client who spent a…
3 votes -
Ability to move primary or secondary IP addresses on servers
Much like the mainstream cloud providers, it would be operationally ideal to be able to move IPs between cloud servers (like Azure, Google, or AWS public IPs). Currently only a secondary IP can be moved between servers in a pool but only as a secondary IP and only the primary IP can be switched by the migrations team and in that scenario, it can't be done via manage.
3 votes -
A walkthrough for shared cloud hosting to stand up a website and secure it.
I have been in the software industry for over 30 years, and I have created websites on Azure, AWS, and h-sphere. This control panel is by far the most difficult to get rolling.
If you could provide a link for the user for walking them through the systems they have subscribed to, it would make a huge difference.
For bonus points, make sure they are aware of the meaning of the mysterious
"lfd on host.yourdomainhere.com: Suspicious process running under user dovecot"
... that starts pouring into their mailbox. Apparently (based on a quick google) this is something that happens in…
3 votes
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