It would be great to have a Canned Responses feature in Premium Business Email's webmail interface. I've already had a client moving from cPanel/Roundcube and found that this feature is missing. Seems that wouldn't be a huge deal to implement.

Cloud sites control panel is branded, then it is not possible to provide to our customers access to manage their resources. It would be great to have a white label panel for our customers then we can give access to them.

Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.

On the dashboard it has the following options when expanding a server:
"Log into your server" ... ... [Webhost Manager]
When clicking on the Webhost Manager it provides a link to the IP address to access WHM. Accessing the server through the IP address always gives a security exception.

My request is that you modify the link so that it sends you to "https://my.servername.com:2087/"

Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

A email receipt arrives. I "Click" here to see invoice. Mobile version of site loads. However account shows no invoices. It simply shows that I have no balance due.

The plugin update process does not accurately detect when a site is broken because of an update. As a result I have disabled plugin updates on all sites running ecommerce.

most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

Provide the Cloud sites pricing tier to choose by the Customers as per their need and requirements, so there is no need to switch to VPS hosting. Also consider downgrade and upgrade of tiers are available.

I recently moved a client to PBE. On cPanel hosting he had been using Rouncube as his primary mail client. Roundcube has an option to "Open" an attachment (to view) in addition to "Download". PBE webmail client only offers download, so he needs to download first, then open to view the attachment.

So he moved to a "Premium" mail product & lost that important capability in webmail. Ouch.

With the world using webmail more often I would think this is an important feature to include.

I have been using Liquid Web for years, in under multiple accounts. I just got off the phone with Nick Yonkers bc of an issue with all my sites in one account. I'll spare all the technical details but he was HANDS DOWN the BEST agent I have spoken to at your company. He took the time to explain to me what the issues were, and how I can further optimize my sites. He is an asset to your company and was a pleasure to speak with!

Hi, when setting up a new site, even after entering lots of info, if you click outside the box it exits and saves nothing...no alert confirmation or anything, just poof, info gone

in this phase im typically clicking back and forth keeping records of a new site's passwords etc

This new one misses lots of the email responses to an open tickets.

It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

Should have a field for "contact me now" when setting up a server since may be using a generic corporate main line. the contact me now could be the number to contact for verification. Should also explain this.

Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

Updates to liquidweb.com and help.liquidweb.com have not been mirrored on manage.liquidweb.com. The mixed branding feels clumsy.

Admin Note:
Idea originally submitted by user Chris in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late