Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

International calling is expensive so please add a freephone number to call liquidweb support internationally.

I am aware I can use live chat or ticket but sometimes it’s better to speak on the phone.

It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.

The #1 thing I do inside the Managed Wordpress dashboard on a regular basis is initiate a backup of each of my sites. I would love to see a "backup" shortcut link on the main "my sites" screen under each site profile/preview, so that i don't have to click into the site > click backups > click to initiate backup, each time for every site. small incremental time savers like this would really add up.

In Cloudsites, I sometimes have an end client that wants access to their own zone records. Usually it's an IT person who needs to add a record for a subdomain or routing through Barracuda spam filters, etc. Right now a client's access to the control panel is quite limited, and it doesn't give them access to their own zone records.

I would love an automated feature to push a staging site to the live site (production site). It's one click to copy a live site to staging inside Managed Wordpress, but it's a headache to then get the staging site back to live.

I know the WP Merge plugin is a better fit for many sites, especially those that use Woo Commerce or that are being actively updated. But still, it would be nice if something like the WP Merge process was baked into the Managed Wordpress interface.

Enable the ability to be able to run a backup of staging environments in Managed WordPress, and restore if the changes you make kill the site.

Having the ability to debug PHP code is very important for developers who need hosting. You do not market to developers (or you do not know how to.) They need to know that they can use VS Code (for example) on their desktops and connect remotely to their webserver. A port is needed for this but you do not support. Developers will silently move on to a different hosting plan and you will never know that you are losing their business so here is a hint from the development community... Fix it and gain business from developers!

When I log into LiquidWeb and look at my managed WordPress site information, I would like it to include the amount of storag space I've used.

When I log on and land on the new portal, I cannot find the link for my website's dashboard there. Please make a link to it bleeding obvious , like maybe a "Websites" or "Dashboards" icon across the top menu.
Also, if I want to find the backups page, and enter "backups" in the search box, why isn't the actual page where I can access backups the first choice rather than only support docs that also do not tell me where to find my dashboard. Why send customers through these twisty little passages?

Lets Enctypt SSL certificates are used plenty, please add automated tools to install and mantain such certificates :D
Cheers!

Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email

It would be a great process improvement in the Manage interface to have the Plesk link for Plesk Storm Images automatically log users in as discussed here (https://talk.plesk.com/threads/api-feature-request-method-to-auto-login-a-user.298105/) and documented here (https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-Autologin-using-an-API-request-in-Plesk-)

It would be a great feature to be able to see the status of a current daily Storm backup in progress (i.e. running, scheduled).

"Tickets are sent from a no-reply @ salesforce address - eh???"

Admin Note:
>Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late

Not being able to rename cloudsites is problematic from time to time. Would love the ability to rename something so i could keep a backup of oldsite when creating a new version, etc - without a lot of extra steps.

This isn't an idea, it's a comment or a thought... I didn't appreciate the threatening note in my 1st of the month invoice telling me you'd suspend my account if not paid. I've been with you folks for MANY MANY years, I'm not late nor past due on anything... it was the first bill for the month. Your new unjustified threatening messages are a huge disappointment ... I have so many more words and comments but they'll be pointless if this is the direction in attitude that you're heading in. (sigh)