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Migrations Team Phone Support
DNS migrations would be a lot quicker if we could flip settings on my end while on the phone with a migrations tech. Migration specific issues could be solved a lot faster if the regular techs weren't relaying questions and answers back and forth over the phone. :-)
3 votes -
Help!!! (managed WP/Woo) Need a continuous report of auto-update results/actions.
Please display the summaries I get by email on random days as an ongoing report in managed admin. It is really tedious to go back through multiple emails to figure out where everything stands. The screen shots only show one day, and are unusable for my eye. A concise running report would be ideal. Thanks!
3 votes -
Rather than verbally stating a passphrase, enter a PIN number for support line authentication
Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.
The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.
Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.
3 votes -
Add a freephone number for other countries to call liquidweb
International calling is expensive so please add a freephone number to call liquidweb support internationally.
I am aware I can use live chat or ticket but sometimes it’s better to speak on the phone.
3 votes -
SMAL
It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.
3 votes -
Provide a way for clients to download saved images
Having just suffered a ransomware attack with another ESP whose virtualization platform, like LiquidWeb's, is based on Windows HyperVisor, we're particularly sensitive to the real-world downsides of having Windows in our enterprise.
Should LW, while unlikely, suffer a similar fate of having the Windows host servers our Linux instances are hosted on get encrypted, having the images off site and on our own offsite backups, we'd be able to re-upload the images to LW and restore service again.
As it stands now, while unlikely, it is possible for the host server to be encrypted and for the onsite backups at…
3 votes -
A walkthrough for shared cloud hosting to stand up a website and secure it.
I have been in the software industry for over 30 years, and I have created websites on Azure, AWS, and h-sphere. This control panel is by far the most difficult to get rolling.
If you could provide a link for the user for walking them through the systems they have subscribed to, it would make a huge difference.
For bonus points, make sure they are aware of the meaning of the mysterious
"lfd on host.yourdomainhere.com: Suspicious process running under user dovecot"
... that starts pouring into their mailbox. Apparently (based on a quick google) this is something that happens in…
3 votes -
Add "Backup Site" shortcut to main Managed WordPress dashboard
The #1 thing I do inside the Managed Wordpress dashboard on a regular basis is initiate a backup of each of my sites. I would love to see a "backup" shortcut link on the main "my sites" screen under each site profile/preview, so that i don't have to click into the site > click backups > click to initiate backup, each time for every site. small incremental time savers like this would really add up.
3 votes -
allow end client access to zone records
In Cloudsites, I sometimes have an end client that wants access to their own zone records. Usually it's an IT person who needs to add a record for a subdomain or routing through Barracuda spam filters, etc. Right now a client's access to the control panel is quite limited, and it doesn't give them access to their own zone records.
3 votes -
Automatically push a staging site to the live site
I would love an automated feature to push a staging site to the live site (production site). It's one click to copy a live site to staging inside Managed Wordpress, but it's a headache to then get the staging site back to live.
I know the WP Merge plugin is a better fit for many sites, especially those that use Woo Commerce or that are being actively updated. But still, it would be nice if something like the WP Merge process was baked into the Managed Wordpress interface.
3 votes -
Backup of Staging Environment
Enable the ability to be able to run a backup of staging environments in Managed WordPress, and restore if the changes you make kill the site.
3 votes -
Allow Debugging
Having the ability to debug PHP code is very important for developers who need hosting. You do not market to developers (or you do not know how to.) They need to know that they can use VS Code (for example) on their desktops and connect remotely to their webserver. A port is needed for this but you do not support. Developers will silently move on to a different hosting plan and you will never know that you are losing their business so here is a hint from the development community... Fix it and gain business from developers!
3 votes -
When I log into LiquidWeb and look at my managed WordPress site information, I would like it to include the amount of storagspace I've used.
When I log into LiquidWeb and look at my managed WordPress site information, I would like it to include the amount of storag space I've used.
3 votes -
Get me to my website's dashboard in one click
When I log on and land on the new portal, I cannot find the link for my website's dashboard there. Please make a link to it bleeding obvious , like maybe a "Websites" or "Dashboards" icon across the top menu.
Also, if I want to find the backups page, and enter "backups" in the search box, why isn't the actual page where I can access backups the first choice rather than only support docs that also do not tell me where to find my dashboard. Why send customers through these twisty little passages?3 votes -
Revamp Cancellation Processes and Procedures
I highly suggest you revamp your cancellation procedures and make it clear what needs to be done from the customer's perspective. I recently had to cancel my service and through conversations with my rep, the details of what needed to happen got lost in the conversation. I came to realize that there was a huge misunderstanding and I was charged even though I thought my services would be canceled. The account rep was handcuffed by the policies and could not act to be "The most Helpful Humans In Hosting" and offer a refund to a long-standing client who spent a…
3 votes -
Create a Billing role in my.liquidweb.com that would limit access to only my.liquidweb.com/account/billing the Billing Center.
For larger company users, we need a way for the finance department to manage payments, etc. but to not have access to other parts of the account management where they could inadvertently create system problems for the hosted site
3 votes -
Unable to select random email address while creating support tickets
Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email
3 votesHi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?
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Plesk password in Manage to automatically post to Plesk Panel login screen
It would be a great process improvement in the Manage interface to have the Plesk link for Plesk Storm Images automatically log users in as discussed here (https://talk.plesk.com/threads/api-feature-request-method-to-auto-login-a-user.298105/) and documented here (https://support.plesk.com/hc/en-us/articles/213411289-How-to-create-Autologin-using-an-API-request-in-Plesk-)
2 votes -
Storm backup status feature
It would be a great feature to be able to see the status of a current daily Storm backup in progress (i.e. running, scheduled).
2 votes -
Send tickets from an @liquidweb.com address instead of no-reply@salesforce
"Tickets are sent from a no-reply @ salesforce address - eh???"
Admin Note:
Idea originally submitted by user Ian in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late
2 votes
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