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One feature I would like to see is:

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105 results found

  1. smart server login needs password reset option

    trying to log in, don't recall password, currently forced to contact support to obtain/reset password, unnecessary

    8 votes
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    completed  ·  1 comment  ·  Admin →

  2. Make it so that www.ip.liquidweb.com works

    We've been using http://ip.liquidweb.com/ because its simple and it only has the IP which means it doesn't confuse our clients as much but some people still type www. to domains even though it's not needed and so if you time in www.ip.liquidweb.com, it will not go through.

    6 votes
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    completed  ·  0 comments  ·  Admin →

  3. Have a running log of historical network outages

    Have a support page that shows a historical log of any outages that were posted to the portal.

    Right now know outages only show up on the portal while they are in affect.

    Today there was an outage - where Comcast customers couldn't get to liquidweb.com - we could access the portal to read about the outage.

    It would also be helpful for liquidweb to establish a twitter account dedicated just to liquidweb status notifications that we could check.

    6 votes
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    1 comment  ·  Admin →

  4. IP manual assignment from pool

    If a server goes down, I would create a new server from the last backup, and I would like it to have the same IP as the failed server to avoid DNS propagation problems. It would be very nice to be able to switch IP's between servers, would minimize downtime a lot if a server failure happens.

    6 votes
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    0 comments  ·  Admin →
    completed  ·  Siena Fath-Azam responded

    IP pools have been implemented and allows you to set an IP to be reserved in your own pool for use on other or new servers.

  5. Auto-renewal for existing domains

    Recently, a new feature has been added to the mgmt interface, enabling auto-renewal of newly registered domains. It is however not possible to enable this for already existing domains, a feature that should urgently be added!

    6 votes
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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    UPDATE:
    This feature was made live on August 2nd!

    I do apologize for the very long delay on this request. Work is nearing completion on updates to the Domain Registration Tool allowing you to set auto-renewal for existing domains.

  6. Have a support tech look for open unanswered tickets and reassign

    I think support is great, some of the best in the industry. BUT, it's frustrating when a ticket that goes on for days sits idle for hours, sometimes even a day because the tech that previously worked on it's shift has ended. I often have to use chat or another ticket to get somebody to check on that ticket for me.

    Why not have a tech that looks at all tickets that have customer replies that have been open more than x hours and handle it or reassign it. I think it would dramatically decrease the time a ticket stays…

    5 votes
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    completed  ·  0 comments  ·  Admin →

  7. Provide planning guides for common tasks

    Your tech support team is the best in the business when it comes to troubleshooting problems. But sometimes it would be nice to have a fairly detailed checklist so I can pro-actively perform common tasks myself. For example, suppose I want to set up a new Wordpress site on Liquidweb, but the domain is currently live on some other host. Your techs are all extremely knowledgeable, but each one might have a different approach on how it should be done. Thanks for listening, and keep up the great work!

    4 votes
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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    We agree, this was certainly missing. Our new Technical Writer has written 500 articles on our hew help.liquidweb.com page including walk-throughs for many common tasks.

    Thank you for this valuable feedback!

  8. New customer Process

    I've just joined this service and couldn't remember my password because NOTHING is automatic. I've asked fro a password reset, yet 1 hour later and the password reset email still has not been delivered to my inbox. As a new client, I am concerned about swapping to this service...

    4 votes
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    completed  ·  0 comments  ·  Admin →

  9. Schedule Server Resize

    It would be most helpful if we could schedule the resize of a server.

    4 votes
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    1 comment  ·  Admin →

  10. Improve Feedback email and support FAQ

    New Account Feedback: In addition to setting up an account for my website I have also helped two of my clients. With all three the username/password combos for account manager and cPanel have been messed up. The special instructions tends to get ignored as well. In the special instructions I ask for a specific name for the home directory and that was missed twice and I/we had to follow up with a service request to have it renamed.

    • Account manager password
    • Support password
    • cPanel password

    There is no reason for the follow up phone call which seems to lead to…

    4 votes
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    completed  ·  0 comments  ·  Admin →

  11. Separate cc contacts for billing and technical.

    We want clients to get email confirmation on invoices but not every support ticket and maintenance announcement.

    4 votes
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    completed  ·  1 comment  ·  Admin →

  12. Access Levels - Multiuser PIMS

    I don't want my techs to have access to billing section at all. You need to code some ACL into the user creation. Separate logins with 2FA possibly google authenticator?

    And only admin / manager levels should be allow to order servers.

    4 votes
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    completed  ·  1 comment  ·  Admin →

  13. Paging in ticket support system

    Hello..

    I think the ticket support system should have paging, i have a ticket with maybe 100 posts or more, when loading the ticket, it will took more time due to the very long conversation inside the ticket.

    3 votes
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    completed  ·  0 comments  ·  Admin →

  14. Remove the redundant word "Subject:" from the headers in the VIEW SUPPORT TICKET layout.

    Simple as it sounds. Maximize the content. Remove the redundant word "Subject:" from the headers in the VIEW SUPPORT TICKET layout.

    The fact that it is bold in a colored bar indicates that the text found there is the subject.

    https://manage.liquidweb.com/manage/support/view.html

    3 votes
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    completed  ·  0 comments  ·  Admin →

  15. Move "Close Ticket" button away from "log out" link.

    When working with support tickets, it's too easy to go to the upper-right hand corner intending to to log out or close the browser window, but hit the "Close Ticket" button by mistake. Could the Close Ticket button and "Request Title (#00011122)" [dynamic text] switch places?

    3 votes
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    completed  ·  0 comments  ·  Admin →

  16. Allow LW Manage Alerts to be Dismiss-able

    LW Manage: Be able to dismiss alerts that appear at the top of LW Manage pages that follow you around to each page distractingly. Often there is no "X" or "Dismiss" link, although sometimes there is.

    3 votes
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    2 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    All Manage alert banners can now be dismissed by clicking on the highlighted X.

  17. letsencrypt.org certs for cPanel Servers

    letsencrypt.org has now entered public beta. would be great if we could use these certs for domains/websites and services hosted on cPanel servers.

    3 votes
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    0 comments  ·  Admin →

  18. Can you put a link to the Knowledge Base from within the support system?

    I'm trying to look something up that you've probably already answered, and it would be helpful to have a link from the Manage interface.

    Cheers,

    Anca

    3 votes
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    0 comments  ·  Admin →
    completed  ·  Siena Fath-Azam responded

    There is now an “Ask the Hero” section in the top right area of the Support page which functions as a search against the Knowledge Base.

  19. BUG. The ticket system has a character set problem and I see lots of special character

    The ticket system has a character set problem and I see lots of special character missing problem like: I've received your request. I&# not sure if this is my browser problem or everybody's

    3 votes
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    completed  ·  0 comments  ·  Admin →

  20. Allow export & import of Storm firewall configurations

    To simplify managing and bulk editing of Storm firewalls, it would be very helpful to be able to export existing configurations and to be able to import configs from a remote machine to allow editing in a text editor.

    3 votes
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    1 comment  ·  Admin →
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