Provide planning guides for common tasks
Your tech support team is the best in the business when it comes to troubleshooting problems. But sometimes it would be nice to have a fairly detailed checklist so I can pro-actively perform common tasks myself. For example, suppose I want to set up a new Wordpress site on Liquidweb, but the domain is currently live on some other host. Your techs are all extremely knowledgeable, but each one might have a different approach on how it should be done. Thanks for listening, and keep up the great work!
We agree, this was certainly missing. Our new Technical Writer has written 500 articles on our hew help.liquidweb.com page including walk-throughs for many common tasks.
Thank you for this valuable feedback!