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  1. ...is too long and wordy. I don't care what you're doing about Covid 19. And there are many bits you feel you need to say elsewhere in the system that you don't need to say. Believe it or not, when I call in, it's because I have a problem that I am anxious to fix as soon as possible. The LAST thing I need to to listen to your call robot drone on. If you care about your clients (and not just about your clients' money) then take a look at all the words, phrases, sentences, and menu items in…

    4 votes
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  2. When buying an SSL certificate the interface has a checkbox for auto-renewing your certificate. However, this does not work in practice with CloudSites. Instead there is still a manual process to update the cert. This should be fully automated.

    4 votes
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  3. SSL is becoming more an more important, we offer our customers white labelled email address with their domain name such as webmail.domain.com

    Clients are asking for SSL to be enabled on their webmail

    Just found out that we cannot enforce SSL on white labelled webmail addresses hosted with Liquid web and only way is to give the clients a https://webmail.liquidweb.services URL

    This defeats the purpose of white labeling

    Can this be looked into and implemented soon please

    4 votes
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    under review  ·  Alexandra Carl responded

    Thank you making this suggestion. I agree that enforcing SSL on the white-labeled email product is an important feature.

    I’ve taken this to our team and will keep you updated as progress is made.

  4. VPS users who are not account owners but have access to the Manage.LiquidWeb.Com interface should also be able to unblock IP addresses as needed.

    Just experienced this issue and it was determined that as an interace user I didn't have this capability. This very useful tool should be available to all users that can access the manage server website.

    4 votes
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  5. Allow scheduled Storm backups. Currently the only option is daily and so in order to get more than a week of backups I need 500Gb. If I do not get more than a week of duration then the backups will be overwritten too quickly and I do not need 8 consecutive days of backup. Why not also offer a twice weekly option? Then I could drop to 250Gb and 4 backups would span 2 weeks. Then I would have more restore options further back in time is a problem is discovered.

    4 votes
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  6. The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Alexandra Carl responded

    An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

  7. It would be nice to simply user access by allowing SMAL authentication, so we can integrate access to the various portals and our Azure Active Directory.

    3 votes
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  8. Enable the ability to be able to run a backup of staging environments in Managed WordPress, and restore if the changes you make kill the site.

    3 votes
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  9. There is no way to check the progress of server Resizing.. My suggestion is, there should be a way to check the progress of Resizing.

    3 votes
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  10. DNS migrations would be a lot quicker if we could flip settings on my end while on the phone with a migrations tech. Migration specific issues could be solved a lot faster if the regular techs weren't relaying questions and answers back and forth over the phone. :-)

    3 votes
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  11. Having just suffered a ransomware attack with another ESP whose virtualization platform, like LiquidWeb's, is based on Windows HyperVisor, we're particularly sensitive to the real-world downsides of having Windows in our enterprise.

    Should LW, while unlikely, suffer a similar fate of having the Windows host servers our Linux instances are hosted on get encrypted, having the images off site and on our own offsite backups, we'd be able to re-upload the images to LW and restore service again.

    As it stands now, while unlikely, it is possible for the host server to be encrypted and for the onsite backups at…

    3 votes
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  12. The #1 thing I do inside the Managed Wordpress dashboard on a regular basis is initiate a backup of each of my sites. I would love to see a "backup" shortcut link on the main "my sites" screen under each site profile/preview, so that i don't have to click into the site > click backups > click to initiate backup, each time for every site. small incremental time savers like this would really add up.

    3 votes
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  13. Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
    The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

    With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

    3 votes
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  14. I would love an automated feature to push a staging site to the live site (production site). It's one click to copy a live site to staging inside Managed Wordpress, but it's a headache to then get the staging site back to live.

    I know the WP Merge plugin is a better fit for many sites, especially those that use Woo Commerce or that are being actively updated. But still, it would be nice if something like the WP Merge process was baked into the Managed Wordpress interface.

    3 votes
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  15. When I log into LiquidWeb and look at my managed WordPress site information, I would like it to include the amount of storag space I've used.

    3 votes
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  16. Allow us to use a different credit card for each server. Currently, I have around 5 accounts with you between Storm and LiquidWeb, and managing them is a pain, having to login to each account separately.

    3 votes
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  17. Having the ability to debug PHP code is very important for developers who need hosting. You do not market to developers (or you do not know how to.) They need to know that they can use VS Code (for example) on their desktops and connect remotely to their webserver. A port is needed for this but you do not support. Developers will silently move on to a different hosting plan and you will never know that you are losing their business so here is a hint from the development community... Fix it and gain business from developers!

    3 votes
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  18. In Cloudsites, I sometimes have an end client that wants access to their own zone records. Usually it's an IT person who needs to add a record for a subdomain or routing through Barracuda spam filters, etc. Right now a client's access to the control panel is quite limited, and it doesn't give them access to their own zone records.

    3 votes
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  19. At present history tab on private parent server information shows a blank page. We want to see overall history of our private parent server. Currently there is no way to get that information. We can only see history details of individual child instances on private parent server.
    I request this feature because I have been thru series of hardware issues on private parent servers couple of times and there was no way to tell number of times private parent was down in past. This is a must have information for all private parent servers.

    3 votes
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  20. I have been in the software industry for over 30 years, and I have created websites on Azure, AWS, and h-sphere. This control panel is by far the most difficult to get rolling.

    If you could provide a link for the user for walking them through the systems they have subscribed to, it would make a huge difference.

    For bonus points, make sure they are aware of the meaning of the mysterious

    "lfd on host.yourdomainhere.com: Suspicious process running under user dovecot"

    ... that starts pouring into their mailbox. Apparently (based on a quick google) this is something that happens in…

    3 votes
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