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One feature I would like to see is:

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  1. Add Unblock IP to Mobile Site

    The most common request I get when on the road is to unblock an IP address. This should be on the mobile versions of the LiquidWeb Manage page. Currently, I have to flick back to the full site which is not mobile responsive and is cumbersome.

    4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      An upcoming rewrite of manage.liquidweb.com is currently in the works, including making the site mobile responsive. I have added this request to that project. Thank you for pointing this out, your feedback is most appreciated.

    • Schedule Server Resize

      It would be most helpful if we could schedule the resize of a server.

      4 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        A quick update to this:
        We have begun work on a scheduling system for Cloud Server Reboots and Resizes.

        Until that is released, our support staff is on-hand to schedule a server resize for you at any time. Please open a case with support@liquidweb.com to make the request.

      • Domain alias in Email Service

        Domain aliases for email service is a very common feature and present even in free email services. I have been using domain aliases in former Cloud Sites email service and now I was told I cannot add an alias! I added an alias even early this year.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Server cost per month, on dashboard and during resize

          When setting up a new server, you provide a convenient table so I can compare costs with my budget/expectations.

          After setup, the only way to see the cost is at the invoice level. It would be nice if there was a simpler way to see the cost for the server I am looking at at the dashboard. Maybe hover over text on the Server Information table to reveal the cost per month?

          Also, when resizing up or down based on requirements, you only show the cost difference. Ex. -$20/month, or +$129/month.

          It would be nice if we could see what…

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow multiple credit cards per account

            Allow us to use a different credit card for each server. Currently, I have around 5 accounts with you between Storm and LiquidWeb, and managing them is a pain, having to login to each account separately.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Option for more frequent backups on Managed WooCommerce hosting

              Really like to have option for hourly backups on managed WooCommerce hosting or even real time backups. At the moment there are only daily backups which isn't sufficient for Ecommerce sites.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • scale without downtime

                The scaling process currently results in significant downtime. It would be amazing if we could scale up and down without downtime.

                3 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Add Paypal subscription as a payment method.

                  Ever since moving from WiredTree to LW I have been late with payments and even suspended as I received no warning messages.
                  The only option is to add a Credit Card, which I prefer not to (and many people might not even have it).

                  With WiredTree, we could just add a PayPal subscription and forget about it, I cannot see why this is not added as an option, while regular PayPal payments are accepted?

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Text message for Two Factor Authentication

                    Please provide two factor authentication with a text message as an alternative to Authenticator app. and also please provide ability to recreate Authenticator app based authentication via text message. this is helpful when device is lost.

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Unable to select random email address while creating support tickets

                      Hey support , The new GUI looks annoying , we are unable to select additional contact emails while creating support tickets . Since we have to receive notifications in email addresses that not as a primary contact email

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there, you bring up a valid point. We agree, this functionality would be very helpful and we will review. May we also get your case number, so that we can ensure your case is being taken care of?

                      • Natural sort server names

                        Right now if you have a lot of VPSs in sequential names they are in alphabetical order. But that isn't great if you have domains like zone1, zone2, zone10, etc. Because then zone10 is before zone1. If they were natural sorted, zone1 would be before zone10.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Provide backup option for Storm Block Storage (SBS)

                          Storm Block Storage volumes have no backup option available. Given that these start at 150Gb and can be as large as 15Tb, the suggestion to use out-of-network backup is unrealistic and really restricts the SBS volumes to storing non-critical data.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Private Parent Server History

                            At present history tab on private parent server information shows a blank page. We want to see overall history of our private parent server. Currently there is no way to get that information. We can only see history details of individual child instances on private parent server.
                            I request this feature because I have been thru series of hardware issues on private parent servers couple of times and there was no way to tell number of times private parent was down in past. This is a must have information for all private parent servers.

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Force SSL for CNAME mail.emailsrvr.com for our mail.ourclientdomains.com

                              This needs to be fixed, we need to always be able to use mail.ourclientdomains.com and when our clients go there, they get the screen that shows to login but when they submit it says invalid login. The work around is to tell customers to add "s" https then try again and it works. However, this is a pain and we need correct dns CNAME entries that are auto propogated that works with out the workaround. Right now the CNAME records that are auto configured are INVALID.

                              I think Rackspace should redirect mail.emailsrvr.com to a whitelabel secure login and this would…

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Should be a way the check progress of Resize

                                There is no way to check the progress of server Resizing.. My suggestion is, there should be a way to check the progress of Resizing.

                                3 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Liquid Web should allow customers to share their screens with support techs so that problems can be solved more quickly and effectively

                                  It's much easier to show a support technician a problem than to describe it.
                                  Adding a screen-sharing service would help Liquid Web solve more problems more quickly with a higher degree of success.

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please make a full page acces available on mobile.

                                    Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Improve support time AFTER ticket pickup

                                      I realize you have the 30 minute "initial response", and often our tickets are picked up "just" under the 30 minute mark...

                                      Then they sit there for 30 minutes+++ , until sometimes I've prodded and found that person had left for the day and it's now passed onto someone else.

                                      Or, I've had to open a chat with live help to get a response.

                                      To be useful, a support rep should be picking up the ticket AND dealing with it right away - not putting us aside to handle others, then we get lost waiting. Support isn't as fast as…

                                      3 votes
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                                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow custom images on Private Cloud

                                        Allow the ability to upload custom images to the Private Cloud, or to mount images as media so that installation of other OS's is possible.

                                        3 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Being able to control storm backup runtime.

                                          Storm backups seem to run at almost random times daily. Often we need to be able to have them run at the same time every night so we can plan around them. We would like like to be able to schedule storm backup run time instead of just having it run at some point within the 24 hour period.

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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