Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.
The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.
Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.0 votes
Updates to liquidweb.com and help.liquidweb.com have not been mirrored on manage.liquidweb.com. The mixed branding feels clumsy.
Idea originally submitted by user Chris in thread https://liquidweb.uservoice.com/forums/100399-general/suggestions/31451041-stop-and-roll-back-make-a-u-turn-before-too-late0 votes
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