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One feature I would like to see is:

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202 results found

  1. Email Filter - Global Filtering on domain level

    A feature is badly needed to add Global Filtering on domain level.

    You can just imagine that one filter which is common across domain,
    we need to type in and set it all separate on each and every email individually.

    This feature is so important as even this is available on cPanel emails as well
    and is really very much expected to be inclusive in PBE.

    Otherwise it wastes a lot of hours to set on each and every individual email setting.

    For example, we need
    all emails coming from
    @abcxyz.com
    to be diverted

    and for example,
    all emails having…

    1 vote
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  2. Key Words FIlter

    The feature is
    either to forward
    or to delete upon detection of a keyword(s)
    but not combined.

    That is, what we want is that incoming email is to be forwarded AND deleted

    This feature is already in cPanel emails
    but surprisingly so called premium business email this feature is lacking.

    Quite many features that are already in cPanel are not in PBE.
    Is it possible that you may also list down the reasons
    that your customers are opting for PBE
    instead of cPanel email system,
    BESIDE the reason of separate disk space for PBE
    ???

    1 vote
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  3. Improve web security

    Follow OWASP standards and Mozilla Observatory security recommendations by implementing the follow edits to the Apache/Nginx web server config
    1. HSTS header
    2. X-Content-Type-Options header
    3. X-Frame-Options (XFO) header
    4. X-XSS-Protection header
    5. Content Security Policy (CSP) and CORS policy

    1 vote
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  4. Scheduled Reports for PCI Scans

    I'd like to be able to receive a scheduled report each quarter after the PCI Scans are run. I am paying for this service and unless I ask for the report I never see it.

    1 vote
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  5. Horrible interface, functionality and design

    LiquidWeb has HORRIBLE interface, and functionality! Lacking instructions. It is in beta stage?

    1 vote
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  6. I want to thank Liquid Web

    I have been with Liquid Web for 10 years, this week my server had a serious phishing attack that got to the root of the server, Liquid Web stopped the attack, secured the server, rebuilt another server, kept everything safe and secured all the websites, scariest thing i have been through. Liquid Web I will never be able to thank you enough, thank you for the advise also to upgrade several security features to make this type of attack much harder should it happen again. Thank you 10 out of 10 your service is of the highest standard.

    1 vote
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  7. ticket responses should include the original and previous message threads.

    Ticket Responses should include the original and previous message threads.

    Whenever I receive a reply from Liquid Web support they never include the original ticket information or any of the previous replies.

    I find this very annoying

    1 vote
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  8. Don't send Resolution Notification on Ticket for unresolved tickets

    I got an email due to an upcoming SSL Certificate expiration. Before I could do anything a few days later I got an email with the subject
    Resolution Notification on Ticket#nnnnn
    That said the ticket was resolved. I thought "Great! Those LW support people are taking care of me".
    But no, the issue was unresolved and nothing had been done. The ticket was being closed automatically. My site when down when the certificate expired.
    Please change the subject to say "Unresolved but closed due to inactivity". Or at least "Closed due to inactivity".

    1 vote
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  9. Provide support via popular messaging platforms such as telegram/viber/signal/WhatsApp

    A request made on behalf of a LiquidWeb customer:

    Provide support via popular messaging platforms such as telegram/viber/signal/WhatsApp.

    1 vote
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  10. Return forwarding and autoresponder to MAIL management

    Forwarding and autoresponder option was removed from Mail management. This is a functionality breaking action, and I am very unhappy with that. I have disabled webmail (where I need to go to set that up) for security reasons. It makes some actions impossible, because I have hundreds of mail accounts that I can not and will not manually check.

    Please put the functionality back.

    Also, this feedback option required me to create new account, LW login didn't work.

    1 vote
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  11. Stop Credit Card Information Being Kept LONG After Account Has Been Cancelled

    Having received an email to replace an expired credit card more than 4 years after account was cancelled should never be allowed. When it was confirmed that the account had been cancelled there was no indication that Liquid Web would keep the credit card information that was on hand. That Liquid Web maintains credit card information after an account has been cancelled is unacceptable. Credit card information must be purged upon cancellation of an account.

    1 vote
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  12. pbe

    PBE works very well, but...... We need to be able to track delivery events of emails (incoming or outgoing), There MUST be an option to get email delivery logs, as administrators, we are tied-hands when there are email delivery problems.

    1 vote
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  13. Core Managed UbuntuDefault SSH User Issue.

    https://waypoint.liquidweb.com/display/LINUX/Ubuntu+Core+Managed#UbuntuCoreManaged-SSHingIn

    Right at the top of this wiki, it shows how you have to add "AllowUsers root" to the sshdconfig for core managed ubuntu servers. In ticket 12501940, we ran into this issue, where we couldn't ssh in, because neither root nor the lwadmin user was added to the sshdconfig. We need to set "AllowUsers root" at least within our Core Managed Ubuntu kicks, so that when the server comes online, we can actually get to the thing over ssh.

    1 vote
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  14. Process Reboot Request Immediately

    If I log in to my account and submit a reboot request respect the same and do it! It is really annoying that I must confirm I want the server rebooted. Especially when you email 10 minutes later to tell me you were able to login but somehow missed the yellow WHM notice that states server must be rebooted to apply updates. Plus I did not ask you to ask me if I am sure. If I was unsure I would not have requested a reboot!

    Please stop this practice. It is insulting. I am not associating this feedback with…

    1 vote
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    under review  ·  Alexandra Carl responded

    This experience sounds incredibly frustrating and has been shared with the head of our Operations Center team so that they can review the practices.

    Thank you for sharing this feedback so that we can take a closer look.

  15. Allow authenticated users to create tickets

    Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

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    planned  ·  Alexandra Carl responded

    Thank you for this feedback. The ability to add additional users to tickets is currently under development.

  16. Please make a full page access available on mobile.

    Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

    1 vote
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    planned  ·  Alexandra Carl responded

    Thank you for this excellent suggestion. We agree that having a fully function mobile site is critical, especially as we continue to build and add more features to manage.liquidweb.com.

    I’m happy to say that we are deep in the planning stages of revamping the entire manage.liquidweb.com interface which will include expanding the mobile options to include all features.

    I will keep you updated with our progress in this area.

  17. New Managed DNS manager does not include the ability to delete a domain.

    In the new Managed interface (which I do like) I couldn't see a way to delete a domain from the DNS manager and had to swap back to the old interface. Please add that in.

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  18. Pay account via mobile optimized site

    It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

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    started  ·  Alexandra Carl responded

    Thank you for this valuable feedback. This feature will be added as part of an entire manage.liquidweb.com rewrite coming in 2019.

  19. Always Keep CC Accounts in ticket Response

    most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

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    started  ·  Alexandra Carl responded

    Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

    I will keep you updated as this project moves forwards.

  20. Rather than verbally stating a passphrase, enter a PIN number for support line authentication

    Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

    The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

    Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

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