Don't send Resolution Notification on Ticket for unresolved tickets
I got an email due to an upcoming SSL Certificate expiration. Before I could do anything a few days later I got an email with the subject
Resolution Notification on Ticket#nnnnn
That said the ticket was resolved. I thought "Great! Those LW support people are taking care of me".
But no, the issue was unresolved and nothing had been done. The ticket was being closed automatically. My site when down when the certificate expired.
Please change the subject to say "Unresolved but closed due to inactivity". Or at least "Closed due to inactivity".
dave brask shared this idea