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  1. I learned today that on the product page for MWP when it says "Fully Managed WordPress We take care of updating WordPress for you so you don't need to. Stop dreading those releases. We've got your back." doesn't actually mean fully managed because it doesn't apply to the most critical WP updates, Major revision updates (4.9.x to 5.x)

    if it's not going to include major revisions, the automated testing tool that does a visual comparison should work for core updates at the very least, and that sales language should be updated to be accurate.

    1 vote

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    under review  ·  Jessica Frick responded

    Thank you for sharing this with us. I’m bringing this back to the team to review and will report back once I have more details about the status of our Visual Compare tool as it relates to this.

  2. In Managed WordPress I am trying to change the PHP version from 7.0 to 7.2 I am being blocked by errors reported about 2 plugins that are getting false positives as being incompatible, Infinite WP and WordFence. Could those be added to the list of false positives, so that I can switch the version without involving support?

    1 vote

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    under review  ·  Jessica Frick responded

    Thank you for taking the time to share this with us! I’m bringing this back to the product team for consideration in a future update. I’ll be sure to post back here once we have a resolution. Thanks again!

  3. It would be great to have the ability to update the Staging Site URL or at least create the name using the domain URL instead of using the generic server URL.

    It would be so much easier to tell users or managers to go to staging.domainname.com instead of having to email them a long staging site name that no one will ever remember so if they don't bookmark it or save the email you have to continue to send it out.

    6 votes

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    under review  ·  Jessica Frick responded

    Thank you for taking the time to share this with us, Justin! We can see how that would be a very helpful feature. There are some changes coming relatively soon that should help with this, but we’ll take this specific request under review for potential inclusion in that future update. We’ll be sure to update here when a status change is available. Thanks again!

  4. A way to bypass or disable the "Visual Comparison" tool for automatic plugin updates - either globally or individually by site.

    Many websites have animations / sliders on their homepage which causes many of the "automatic" updates to trigger emails each day requiring that you login to each and manually update the plug-ins.

    3 votes

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    under review  ·  Jessica Frick responded

    Thanks for taking the time to suggest this. We can see how this would be helpful for your given use case. That said, we have taken this under consideration for the future and will be sure to report back here if it’s released as a feature.

  5. Allow assignment of granular permissions to users in the managed wordpress platform. E.g. restrict access to only certain sites. E.g. for purposes of granting staging / push to live access to third party developers, while preserving security of other sites.

    23 votes

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    planned  ·  Jessica Frick responded

    Thanks again for sharing this with us, Adam. We agree that this is an important feature and intend to make improvements to the user delegation and permissions systems in the future.

  6. Can you implement a timezone selection for the server that affects the automated update tasks it performs? As it stands presently, I operate on GMT and because all automation tasks are set using CST it means that all my sites start to update around 09:00 GMT when people are trying to use them. Also, I can't create a rename websites in the morning presently because the task is put at the back of the plugin update queue. In short, I can only use MWP for half my working day.

    5 votes

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    under review  ·  Jessica Frick responded

    Thank you for taking the time to share this with us, Samuel! We agree that this would be a smart update for our non-US customers and we’ve put this under review for a future update. We’ll be sure to update here when it’s available. Thanks again!

  7. Due to some accounts being outside of the U.S. It would be nice if the timing of the automatic plugin updates were set to run at a time that is not during business hours in other time zones such as GMT.

    4 votes

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    under review  ·  Jessica Frick responded

    Thank you for taking the time to share this with us, Ryk! We can easily see why this would be very helpful for our customers outside of the US and we have put this under review for a future update. We’ll be sure to update here when it’s available. Thanks again!

  8. To be fully HSTS compliant a host should only issue a HSTS header over a secure transport layer. This is because an attacker can maliciously strip out or inject a HSTS header into insecure traffic. For that reason, a browser should also disregard any HSTS headers received via HTTP, so technically it shouldn't matter if you do issue it over HTTP. Still, it's best to do it right. In your nginx server block, specifically the one that listens on port 443, you need to add a new response header.

    server {
    listen 443 ssl;
    servername scotthelme.co.uk;
    add
    header Strict-Transport-Security…

    1 vote

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  9. Allow us to have multiple ftp logins for the accounts so that each user that has access to an install can have their own ftp login to that site

    14 votes

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    under review  ·  Ani King responded

    Thank you so much for your feedback regarding sftp users within Managed WordPress. While we currently have sftp/ssh users and permissions set up with security in mind, I understand that may not be allowing you to accomplish what you need, and we are actively reviewing ways to improve upon ways that you and others access your sites.

  10. Really like to have option for hourly backups on managed WooCommerce hosting or even real time backups. At the moment there are only daily backups which isn't sufficient for Ecommerce sites.

    1 vote

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  11. It would be great is at least one back-up was maintained of the stage site. We accidentally overwrote stage with live and wiped out several hours of work.

    1 vote

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    under review  ·  Jessica Frick responded

    Thanks for taking the time to suggest this. We are taking this under consideration for a future release and will be sure to post here should it become an available feature.

  12. Right now only one user (s1, for example) can use SSH to access the server. I think the idea here is that SSH would be used rarely and on a one-off basis, with each user erasing the previous password and generating a new one each time. Unfortunately, this is awful for teams and also doesn't work for services which need persistent connections--e.g. tools like eMagicOne WooCommerce Store Manager, or anything else that requires direct access to the Woocommerce database for bulk import/export/etc. Users either share a password and never change it (terrible for security) or they can't use a wide…

    1 vote

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  13. Can you consider allowing us to change the primary domain without checking to see if the A record points to the IP address first?

    Doing so would allow us to use firewall services like sucuri or to test out the new host by editing our host files.

    Also, it prevents the short amount of downtime while the A record points to the new server but the certificate is not setup etc..

    13 votes

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    planned  ·  Ani King responded

    We are currently looking at ways to improve upon domain changes and appreciate you sharing your feedback about how this impacts you so we can make sure it’s considered as we go forward.

  14. you run CURL v 7.35.0 - can you please update that to the latest version?

    1 vote

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    planned  ·  Jessica Frick responded

    Thank you for taking the time to request this. We are planning this update in a future release and will update this post once it’s live. Please don’t hesitate to contact us if we can offer additional assistance.

  15. The BlogVault plugin being suggested is quite slow, sitting now at 40 minutes to migrate a small site. ManageWP does this within just a few minutes, but I cannot use it to migrate to my managed wordpress hosting because of the database configuration.

    Tools like ManageWP are part of our workflows and using an alternate, slower, clunkier method like BlogVault makes it painful to add new clients to the managed hosting

    2 votes

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  16. Please add backup ability for staging environment.
    Also when users do a manual backup, let them name the backup.
    These are 2 very important features that WPEngine has, and you should too

    8 votes

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    under review  ·  Ani King responded

    Thank you for reaching out to let us know a few ways we can improve upon our backup system within Managed WordPress. We’re reviewing these suggestions, and appreciate the feedback.

  17. I have had a number of Managed WordPress Sites fail lately due to the auto renewal of SSL certificates functionality ceasing to function. Instead of waiting for customers to complain that their site isn't working, it would be nice if you'd assign someone on your team to monitor those frequently and just make sure these certs don't expire.

    12 votes

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  18. It would be helpful to receive a text or email when a backup fails so we could do a manual one. We've had a handful of random failures of Wordpress automatic backups; for our main site that's updated daily, even a single missed backup could be a problem.

    6 votes

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    under review  ·  Lindsey responded

    John, I cannot believe we haven’t thought of this before! Obviously, we should and do take backups seriously. I really like this idea and can’t wait to take it to our Managed WordPress team for review. Thank you for your feedback.

  19. As a premium WordPress Managed product, aren't we suppose to get firewall protection? CloudFlare does just offer a basic free plan with Liquidweb.

    1 vote

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  20. Currently Managed Wordpress sites lack the ability to use native mail functions like php's mail(). This really hurts forms as an external smtp server must be used. Having mail() ability, with the server set to use REMOTE mail exchanger, would be very beneficial.

    1 vote

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    under review  ·  Jessica Frick responded

    Thank you for sharing this request with us, Justyn! I’ve brought this back to the team for review and consideration.

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