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  1. Get a better phone system. Called twice and the audio was complete gibberish. Tried chat logged in hit chat which then tells me to login. Your support which used to be the best in the industry has turned to complete crap. Fix it

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  2. Hello Team,

    This is Gabriel Nikhil Bhasker, from Bangalore, India. I can help out with certain aspects of Cloud Infrastructure and Sales.

    Below are specific information that are jotted down :

    Here to propose specifications and design for the Parallel Cloud :
    
        1. Parallel Cloud targets customer acquisition in non Information Technology or non Cloud industries.
    
        2. Increasing the Market Place, catering different and niche sectors, where Cloud services can be imposed.
    
        3. It’s not a chance but broadening the horizon and creating the base.
    
        Please go through the Presentation for more details :
    

    Thank You,

    Gabriel Nikhil,
    Email ID…

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  3. often i make a change to a site like a major update or plugin. I run a backup first. it would be nice to be able to make a note under the backup on that page to note why i made the backup, etc. so if i need to restore later, I will know which backup I should use to restore.

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  4. Avoir un bon logiciel pour créer et mixer de la musique n'est pas aussi cher que certains le pensent. Il existe un logiciel pour exploiter la créativité musicale avec de nombreux outils et ressources et Virtual DJ en est un, qui comprend également des fonctionnalités d'édition vidéo pour les videoDJ.

    https://lignea.fr/

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  5. WHAT LENOX JASPER, LENOX JOSH DID FOR ME I NEED MORE OF

    1) I NEED THEM!~YOU TO FACILITATE DEVELOPERS LOADING SITES TO

    THE SERVER SPACE WE HAVE WITH YOU !

    2) I NEED ALL THE DOMAINS I HAVE TRANSFERRED TO LIQUID WEB

    BECAUSE OF THAT REAL DOWN TO EARTH AWESOME SERVICE
    (REAL HELP) I HAVE RECEIVED FROM JASPER, JOSH & SOME OTHER

    DUDE IN BETWEEN
    3) PLEASE CREATE A PLAN OR BILLING SYSTEM THAT I MAY HAVE THESE

    SERVICES COVERED BY YOUR QUALITY TECHS AS SOON AS POSSIBLE

    4) SHOOT, WHILE YOUR AT IT MANAGE OUR EMAIL ACCOUNT LOL

    PAUL…

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  6. what causes the issue:
    1. creating new client
    2. copy/pasted phone number from my contacts app (Mac Contacts). Pasted this (number obfuscated): (xxx) xxx-xxx
    3. this resulted in validation error. I then tried editing the entry to remove the parenthesis, space, and dash. I tried formatting with only dashes, etc. but no matter what everything resulted in generic validation error

    Resolution:
    I fixed the issue by manually typing in the entire phone number rather than pasting it. I’m guessing some sort of hidden character or unicode incompatibility must have occurred when pasting.

    My suggestion:
    1. at least provide more information…

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  7. 1 vote
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  8. I would like to be able to search across all of my past tickets. For example I could search for the word
    backup
    and get a list of tickets that include that word.

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  9. 1 vote
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  10. A feature is badly needed to add Global Filtering on domain level.

    You can just imagine that one filter which is common across domain,
    we need to type in and set it all separate on each and every email individually.

    This feature is so important as even this is available on cPanel emails as well
    and is really very much expected to be inclusive in PBE.

    Otherwise it wastes a lot of hours to set on each and every individual email setting.

    For example, we need
    all emails coming from
    @abcxyz.com
    to be diverted

    and for example,
    all emails having…

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  11. The feature is
    either to forward
    or to delete upon detection of a keyword(s)
    but not combined.

    That is, what we want is that incoming email is to be forwarded AND deleted

    This feature is already in cPanel emails
    but surprisingly so called premium business email this feature is lacking.

    Quite many features that are already in cPanel are not in PBE.
    Is it possible that you may also list down the reasons
    that your customers are opting for PBE
    instead of cPanel email system,
    BESIDE the reason of separate disk space for PBE
    ???

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  12. Follow OWASP standards and Mozilla Observatory security recommendations by implementing the follow edits to the Apache/Nginx web server config
    1. HSTS header
    2. X-Content-Type-Options header
    3. X-Frame-Options (XFO) header
    4. X-XSS-Protection header
    5. Content Security Policy (CSP) and CORS policy

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  13. I'd like for management to work on getting more skilled chat operators, like it used to be. I am worried LW is going to turn into what HostGator did, crappy support. I have to chat to 2 chat operators back to back then call in today. It's not the first time. You can easily tell the chat operators do not have the same level of skills they used to have. The quality of service in chat support is at an all-time low. Coming from someone who has been in dedicated server reseller services for 22 years now. Not cool management,…

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  14. If I log in to my account and submit a reboot request respect the same and do it! It is really annoying that I must confirm I want the server rebooted. Especially when you email 10 minutes later to tell me you were able to login but somehow missed the yellow WHM notice that states server must be rebooted to apply updates. Plus I did not ask you to ask me if I am sure. If I was unsure I would not have requested a reboot!

    Please stop this practice. It is insulting. I am not associating this feedback with…

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    under review  ·  Alexandra Carl responded

    This experience sounds incredibly frustrating and has been shared with the head of our Operations Center team so that they can review the practices.

    Thank you for sharing this feedback so that we can take a closer look.

  15. Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

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    planned  ·  Alexandra Carl responded

    Thank you for this feedback. The ability to add additional users to tickets is currently under development.

  16. Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

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    planned  ·  Alexandra Carl responded

    Thank you for this excellent suggestion. We agree that having a fully function mobile site is critical, especially as we continue to build and add more features to manage.liquidweb.com.

    I’m happy to say that we are deep in the planning stages of revamping the entire manage.liquidweb.com interface which will include expanding the mobile options to include all features.

    I will keep you updated with our progress in this area.

  17. In the new Managed interface (which I do like) I couldn't see a way to delete a domain from the DNS manager and had to swap back to the old interface. Please add that in.

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  18. It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

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    started  ·  Alexandra Carl responded

    Thank you for this valuable feedback. This feature will be added as part of an entire manage.liquidweb.com rewrite coming in 2019.

  19. most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

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    started  ·  Alexandra Carl responded

    Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

    I will keep you updated as this project moves forwards.

  20. Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

    The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

    Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

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