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  1. Hello Team,

    This is Gabriel Nikhil Bhasker, from Bangalore, India. I can help out with certain aspects of Cloud Infrastructure and Sales.

    Below are specific information that are jotted down :

    Here to propose specifications and design for the Parallel Cloud :
    
    

    1. Parallel Cloud targets customer acquisition in non Information Technology or non Cloud industries.

    2. Increasing the Market Place, catering different and niche sectors, where Cloud services can be imposed.

    3. It’s not a chance but broadening the horizon and creating the base.

    Please go through the Presentation for more details :

    Thank You,

    Gabriel Nikhil,
    Email ID…

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  2. often i make a change to a site like a major update or plugin. I run a backup first. it would be nice to be able to make a note under the backup on that page to note why i made the backup, etc. so if i need to restore later, I will know which backup I should use to restore.

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  3. If I log in to my account and submit a reboot request respect the same and do it! It is really annoying that I must confirm I want the server rebooted. Especially when you email 10 minutes later to tell me you were able to login but somehow missed the yellow WHM notice that states server must be rebooted to apply updates. Plus I did not ask you to ask me if I am sure. If I was unsure I would not have requested a reboot!

    Please stop this practice. It is insulting. I am not associating this feedback with…

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    under review  ·  Alexandra Carl responded

    This experience sounds incredibly frustrating and has been shared with the head of our Operations Center team so that they can review the practices.

    Thank you for sharing this feedback so that we can take a closer look.

  4. Looks like you can only create a ticket with the account owner as the contact. It would be helpful if you could add a reply to an authenticated user so that webmasters can get responses back from support.

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    planned  ·  Alexandra Carl responded

    Thank you for this feedback. The ability to add additional users to tickets is currently under development.

  5. Please make a full page access available on mobile. Very often I’m away from my pc - for eg I cannot add a new IP address right now :( If we could click ‘show desktop version’ or all desktop options were available in responsive/ mobile version it would make our lives much easier. And like others, unblocking IP from mobile would be very helpful too. Thank you :)

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    planned  ·  Alexandra Carl responded

    Thank you for this excellent suggestion. We agree that having a fully function mobile site is critical, especially as we continue to build and add more features to manage.liquidweb.com.

    I’m happy to say that we are deep in the planning stages of revamping the entire manage.liquidweb.com interface which will include expanding the mobile options to include all features.

    I will keep you updated with our progress in this area.

  6. In the new Managed interface (which I do like) I couldn't see a way to delete a domain from the DNS manager and had to swap back to the old interface. Please add that in.

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  7. It would be nice to be able to pay my account via mobile optimized site. As it is, I have to log into the desktop version. Not hard to do but it would be great if I didn't have to!

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    started  ·  Alexandra Carl responded

    Thank you for this valuable feedback. This feature will be added as part of an entire manage.liquidweb.com rewrite coming in 2019.

  8. most of the companies use mail alias to handle tickets as a team. I want to recommend that please set your ticket system to response all emails in loops such as CC emails. Thank You!

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    started  ·  Alexandra Carl responded

    Thank you for this suggestion. We agree, this is currently missing from our system. The development team is currently working to implement this functionality.

    I will keep you updated as this project moves forwards.

  9. Currently when phoning in to the support desk customers are asked to state their account number and passphrase. This is done verbally.

    The assumption being made is that no one else is within ear shot. I think this is a very weak assumption, and given that these credentials give full access to the system (effectively), this is actually a very significant security oversight.

    Please consider allowing customers to enter a PIN on the keypad. This would alleviate the issue.

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  10. tsts

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  11. I have always been nothing short of amazed at the level of customer service I receive at Liquid Web. It's clearly something the company cares about deeply and puts an extreme amount of effort into. That's why I think it's important for you to know that Nexcess (A Liquid Web Brand) is not even close to executing to Liquid Web's customer service level. I had a very basic trouble ticket request languish for 2 days without a response, and when I asked about it via chat I was told "The agent hasn't come in yet today". That's typically of a…

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