68 results found
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Automatic reset of PHP process when maxed out
REcently we noticed that our site was unaccessible. I turned to Liquids-chatt to ask why.
They said that our PHP process was maxed ut, thus making the site not respond. So they reset the PHP process and site started working again. Here's my problem:
1) Why dont Liquid Web get notified about PHP being maxed out automatically? I should not have to login, start chatt to tell you guys that somethings wrong. Instead, when that happens, you should have warning systems that lets you know that this happened and then resetting the PHP.
2) When this happens, and you are…1 vote -
Woo Commerce Subscriptions Issue
When updating a staging site from a production site, the staging site is not inheriting the flag that tells WC Subscriptions that it's now on a different URL, and that it should disable itself to avoid duplicate charges for customers. This functionality is built into WC Subscriptions, and has worked correctly on other hosting platforms I've used.
https://docs.woocommerce.com/document/subscriptions-handles-staging-sites/
1 vote -
A "Download Staging Backup" option before pulling from live site.
It would be nice to have the option to create a one-time backup of the staging site for download only so users can have a backup if they need to revert the staging site.
2 votes -
Add ability to suspend Managed Wordpress accounts
This would be a helpful feature for agencies that resell the service. The ability to suspend accounts is a great way to improve collections of past due invoices from clients.
4 votesThanks for taking the time to share this with us! I absolutely love this idea and am bringing this back to the team for consideration in a future release. We appreciate you sharing this with us and I hope you’ll continue to reach out if other things come up that you’d like to see in the platform. Thanks again!
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localhost hostname
PLEASE allow WP Database hostnames to just be "localhost" rather than a path. The only thing preventing me from moving 150 websites to Liquid web is the fact that most are ecommerce sites that require QuickBooks syncing and QB doesn't all "/" in the host address...
1 vote -
Ability to submit/add A Record
We have an internal domain with the same external website name. While this is not best practice, the general work around would be to have an alias/a record in DNS to re-direct the traffic. In the case of Liquid Web, although they accept both www and non-www requests, they strip any www request and direct it to it's non-www domain. This is where the problem exists for my website.
1 vote -
Add an warning that enabling PASSWORD PROTECTION may break cron jobs.
I had enabled PASSWORD PROTECTION on a site I was testing and went back and forth a bit with support on why my cron jobs wasn't working. After a few days finally found out that password protection will break cron jobs since they can loop back to the site. While that's understandable it should be a warning, it also makes it nearly impossible to test development of plugins without use of a cron, so a work around or solution for this would be good since it's advertised as "This can be especially useful during site development."
1 vote -
More than 1 email address for managed WP site notifications
Please allow more than one email address to receive update notifications on a Managed WP site
1 vote -
Don't rewrite embeded images when creating a staging site
When embeding images from a third party site (e.g. Amazon S3) and you create a staging site, all images break. This makes the site kind of unusable if off load plugins are being used.
1 vote -
Customize response time for plugin updater tool
i get 30 emails a night saying "plugin update failed for xyz website" (one for each website on my server). when i go into an install to review the plugin updates, the issue is that the tool is not letting the website load fully before comparing, so the sliders and other visual things looks different enough to trigger the failure. how can we get the system to actually let the page load all the way first before comparing? there is no real issue 100% of the time so far that I have checked, it's just not letting the page load…
1 vote -
Don't put sensitive files in world readable folders
During a "manual" migration the wp-config.php from my old site was renamed to wp-config.php.orig, and left in the html folder, meaning it was publicly viewable to anyone.
PLUS, a database dump was performed and left in the html folder, exposing the entire database to anyone who put the URL into a browser.1 vote -
When we Copy live site to staging, exclude Users' email addresses from the search and replace.
I didn't know it would replace all the email addresses when the site was copied, so I couldn't log in with my email address and had no idea why.
1 vote -
Amendment to LiquidWeb Static Menu caching plugin
I really like the WP static menu caching plugin you have developed https://github.com/liquidweb/wp-static-menus but we need to show a separate menu for logged in users and another for logged out users. We are currently using a plugin to make individual menu items conditional on logged in status and hence the menu caching doesn't work. Can you modify the plugin to allow for logged in / out cache versions? Thanks.
1 vote -
extend the visual comparison tool to work for Theme and core update
I learned today that on the product page for MWP when it says "Fully Managed WordPress We take care of updating WordPress for you so you don't need to. Stop dreading those releases. We've got your back." doesn't actually mean fully managed because it doesn't apply to the most critical WP updates, Major revision updates (4.9.x to 5.x)
if it's not going to include major revisions, the automated testing tool that does a visual comparison should work for core updates at the very least, and that sales language should be updated to be accurate.
1 voteThank you for sharing this with us. I’m bringing this back to the team to review and will report back once I have more details about the status of our Visual Compare tool as it relates to this.
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PHP 7.2 compatibility
In Managed WordPress I am trying to change the PHP version from 7.0 to 7.2 I am being blocked by errors reported about 2 plugins that are getting false positives as being incompatible, Infinite WP and WordFence. Could those be added to the list of false positives, so that I can switch the version without involving support?
1 voteThank you for taking the time to share this with us! I’m bringing this back to the product team for consideration in a future update. I’ll be sure to post back here once we have a resolution. Thanks again!
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Is it a feature request if I would like to see the "Compress JPEG & PNG images" plugin NOT come back again and again?
At least a half dozen times I have deleted it in the last year and talked to support 2 or 3 times, no one has a solution or timeline for a solution. Updated PHP from 7.0 to 7.2 tonight and sure enough, right after the update it was back again.
8 votes -
View Advanced Error Log When Changing Primary Domain Fails
Rather than just vaguely saying there was an issue, it would be really nice to optionally choose to see the exact reason a primary domain has reverted.
If there was an advanced error log that could be seen, that would make it easier to use this platform as a system technician, as opposed to running to the Live Chat any time something goes wrong.
2 votesThank you for taking the time to share this feedback with us. We agree that this would improve the experience and we’re taking it under consideration for a future update. We’ll be sure to post back here with progress notes. Thanks again!
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Domain Update UX Checklist
There are a number of steps required before updating a domain for the managed wordpress sites.
If there was some sort of confirmation before updating, that required you to ensure your changes have been made, then people unfamiliar with the process would be able to avoid the issues that come if you pre-emptively change the domain, before the DNS A record has changed for example.
This would also serve as a helper to know what steps are required before updating the domain.
Alternatively the domain change could skip the DNS check as shown here: https://liquidweb.uservoice.com/forums/909214-managed-wordpress/suggestions/33228178-manged-wordpress-allow-primary-domain-changes-wi
2 votes -
be able to have a password on your staging website and not your live one
I have just set up a staging website on LiquidWeb and little did i know, if i create a password for it (which is what everyone should do) the pop up to log in comes up on the live website too!
I think this is unacceptable as it looks unprofessional as we are an online shop.
Please change this ASAP.0 votes -
Bandwidth and disk storage metrics
Ability to view bandwidth and storage metrics in Managed WordPress dashboard for each site.
16 votesThanks for taking the time to suggest this. We agree that this would be exceptionally helpful and we are planning to offer this in the future. We will be sure to post here when it becomes an available feature.
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