REcently we noticed that our site was unaccessible. I turned to Liquids-chatt to ask why.

They said that our PHP process was maxed ut, thus making the site not respond. So they reset the PHP process and site started working again. Here's my problem:

1) Why dont Liquid Web get notified about PHP being maxed out automatically? I should not have to login, start chatt to tell you guys that somethings wrong. Instead, when that happens, you should have warning systems that lets you know that this happened and then resetting the PHP.
2) When this happens, and you are automatically resetting the PHP, the customer should be alerted, for instance by an email and/or SMS.

Why?

Because obviously it takes time to login, perhaps our tech people arent available to fix or login to liquid to start a chat (if your on a plane for instance) etc etc.

As it stands now, a site is down due to a PHP process, but nothing happens, no email warnings. Instead we have to notice this ourselves, when its too late (site is down) and reset it manually by contacting you.

That's inefficient and potentially damaging to our business.

So, our suggestion is that you implement a way for PHP to be reset automatically as well as the customer being notified via sms and email.

It also saves you time and effort.