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One feature I would like to see is:

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105 results found

  1. Your CHAT does not Work

    This is not an idea but an observation about yet another complication in the way to reach support. I logged in today to my "Managed" account (https://manage.liquidweb.com/manage/) click on "CHAT". Popup shows up and ask me to enter user-name and password. OK, I can buy that even though I am already logged in and it does not make sense to login again? It gets to be dicey and frankly embarrassing for LiquidWeb when I am not recognized and told to take a walk. THis is frankly a real issue that compiles on top of having to login once…

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for this feedback.

    We did experience a 30 minute chat outage this afternoon due to a provider issue. This has now been corrected and the chat system is available without an additional login. You may need to refresh the page in order to begin a chat.

    There will be a followup posted at https://status.liquidweb.com/ shortly about the resolution to the issue.

  2. WHOIS protection Auto-renew needed

    Please. WHOIS protection has to be able to be auto-renewed. I'm very tired of always having to keep up with it every year and some years finding out my private address is exposed to the world when I don't always remember to manually buy it in time. Not cool at all.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    UPDATE:
    This feature was made live on August 2nd!

    I am happy to announce that we are nearing completion on updates to our domain registration system that allows auto-renew of whois protection, as well as the ability to set your own whois records.
    I will update here again when the push is complete.

  3. My ticket history in the old ticketing system. I NEED THIS ASAP

    You guys upgraded your ticketing system and now I do not h ave access to any of my tickets in help desk.

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    2 comments  ·  Admin →

  4. Migration

    Migration of the server is like moving a house. Moving furniture from house to house and leaving the boxes in the new location is not enough.
    When migrating customers servers,
    Please take in consideration
    -optimisation factors previously arranged (in my case has damadged my business and traffic even 4 days after the D day)
    -PHP settings (In my case was set wrong and the new site load was 10 times higher)
    -DB settings (Standard mem vs optimised mem.... which was also not set for me after the migration)

    Thank you

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for this suggestion.

    Matching server optimization settings from Apache, PHP, and mySQL is currently part of the standard migration process when moving content to a new server. A server that already has accounts running on it does not receive version matching as doing so is likely to cause issues for the sites already on the server.

    I have forwarded your concerns to the head of our migration team to take a closer look going forwards.

  5. Your new help interface actually work properly w/ response time return to old days...

    Your support system has continually deteriorated since your switch to Zendesk, as has response time by your Heroic engineers. I have been with LW for over a decade. Your support people are still amazing. But your response time has disappeared and your compamy culture has changed for the negative.

    Bring back the old LW ethic and TAT or you are no better than Go Daddy (whom I have had to move several clients to due to these new issues.)

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    2 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    I am happy to say that with dedicated work we have improved our response times by ~50% since this suggestion was first posted.

    Thank you for providing this feedback, it is important to understand where improvement is needed so that we may focus on those areas.

  6. BIND format DNS Export Feature

    Should be pretty straight forward. Add a button next to each domain in my DNS tab that will email the contact on file with the complete zone file in BIND format. This will save a ton of time when moving zone files around for our customers.

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    1 comment  ·  Admin →

  7. Chat frustrations

    Chat was automatically completed. There was a lot of waiting on responses and I have to do other things so I didn't see there was a resolution. I'd also like to be able to save the save and can't when the agent just closes it. SUPER frustrating when that happens.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    The release is now complete. Chats are able to be saved and downloaded after the chat is complete.

  8. Checking re-issued IP addresses against Black-Lists

    Checking re-issued IP addresses against Black-Lists.

    I just received a new IP for a new ded server and one of my users ran into email issues because the IP was blacklisted 3 years ago by someone in Germany.

    I cleared the blacklist, so it's all good now, and quite frankly, I should have checked it immediately. Although, given how LW really seems to strive for attention to detail, it struck as one of those things that should be in the dedicated server set up protocol to begin with.

    This not a criticism of LW, whom quite frankly I believe have…

    1 vote
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    3 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    The RBL that caught your IP address as well as several others have been added to our auto-quarantine process.

    Thank you for pointing this out, this is a positive change that we hope will

  9. Bug in 2FA login for new users needs to be fixed

    If you enable 2FA for a secondary user without them having first logged in so that they supply an email address (in response to the prompt about 'enabling new features') then they will get stuck in an endless loop of failed 2FA when they subsequently try to log in.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for pointing this out. Our internal team has confirmed this unexpected loop and will be working to correct it within the system.

    Update:
    On June 8th, a release was pushed to the system that corrected this unexpected loop. Please test out the system and let us know if everything is working as expected on your end.

  10. Change the email from that just says "Support" to "LiquidWeb Support"

    I can get 300 emails a day. If I see an email from "Support", that could be from anyone and not require immediate attention. LiquidWeb Billing needs to change email format name from "Support" to either Liquid Web Billing Support" or Liquid Web Support". Your emails get lost because of this. Please fix this.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Yesterday we completed the change to our support system so that all ticket replies from Liquid Web support teams will show as “Liquid Web Support”

    Thank you for pointing out this oversight. Your feedback is invaluable.

  11. THANK YOU - RE: Support Technician Nick Yunker

    Hello and good afternoon. I just completed a 30-45 minute call with Nick Yunker - a support technician - regarding sluggish MySQL behavior on one of our hosts.

    Root level / core configs are somewhat over my head, but Nick really knew his stuff. He gave 6-star , white-glove attention to the problem and explained everything very well.... and he attacked the problem like he was going to KILL it - and EAT It.

    Then he did the same on our other host ( based on his recommendation ) and the server was instantly snappier.

    CRAZY excellent attention and service.…

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    completed  ·  1 comment  ·  Admin →

  12. Business Email missing "Log In As"

    I've got the same business email product over at Rackspace, but they provide an option to log in as that users for webmail. It is located next to the "Block Access" link on the all mailboxes list.

    This is missing from both the LW branded interface as well as the unbranded.

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    3 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    We have been able to add the “Log In As” feature added to the Premium Business Email product.

    Your feedback highlighted this missing feature and directly resulted in the addition. Thank you for pointing it out and helping us grow!

  13. Please have the login on both sites in the exact same place storm on demand verses liquid web.

    The login should always be on the left side.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Hello,

    stormondemand.com is now a part of liquidweb.com itself, and both pages are the same.
    Looking further, I do see that the manage.liquidweb.com has a login on the right side instead of the left side. A planned rewrite of that page will correct that going forwards.

  14. THANK YOU - RE: Support Technician Nick Yunker

    Nick Yunker was amazingly helpful in explaining and assisting me in resolving my server being hacked by Phishing attack.

    This guy is the best.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    We love to hear when our team is particularly helpful, thank you for sharing.

    This praise, and all praise that we earn, has been sent to our entire team so that we may celebrate together.

  15. ability to edit my credit card information

    I am attempting to change my credit card and am not given that as an option. I'd like that feature.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Hello,
    I agree that the language could be a bit more clear on the page, something that we are looking into correcting. Thank you for this suggestion.

    Currently, in order to change the credit card information in your account, you will need to remove the current card and then add the new card information.

  16. Support Team

    Michael McCaffery, the migration team, and all of the support team are simply fantastic. Thank you

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for the kind words. They’ve been shared with the rest of the company to celebrate.

  17. I need to delete any record you have from shopping.universia.com.br, shoppinguniversia.com.br, www.shopping.universia.com.br that was linked

    I need to delete any record you have from shopping.universia.com.br, shoppinguniversia.com.br, www.shopping.universia.com.br that was linked to https://50.57.242.238.

    This is urgent, my company is suffering sanctions in Europe.

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    completed  ·  1 comment  ·  Admin →

  18. Thank you for your help and support

    Not an idea -- feedback. I had four or five calls with you today, and I am thrilled at how calm, efficient, knowledgeable, and kind every person I worked with. I was a victim of the Social Warfare meltdown. I am also not the most technical person, so I especially appreciate how helpful and nice your team is. Thank you, thank you, thank you.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you for this wonderful feedback! It has been shared internally with our entire team.

  19. Acces to registrar settings

    I have a domain registered through liquid web and I would like to have control over my registration records.

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Thank you Chris for this suggestion. You do have access to the registration records already through your manage.liquidweb.com account. Go to “Domains” in the left menu, and then click on the domain name itself to view additional settings.

    We are also currently building a new version of manage.liquidweb.com, to be launched towards the end of 2019, with an upgraded view of all domains. If you would like to be part of the early testing group, please let me know and I’ll be happy to add you to the list.

  20. Extremely slow everything at LIQUIDWEB the last few days!

    Extremely slow everything at LIQUIDWEB the last few days! Unbearable, unworkable!

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    0 comments  ·  Admin →
    completed  ·  Alexandra Carl responded

    Reviewing the tickets on your accounts, it appears that this slowness is due to a local connection issue rather than a global issue at Liquid Web.

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