I suggest you ...

last reply from in https://manage.liquidweb.com/manage/support/

it's will be more useful if you add a " last reply " column in the support table .

Thanks :)

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    MansourMansour shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    2 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree. There is no way of knowing who responded last (me or a technician) when looking at the open ticket summary. All we see is the "LAST RESPONSE" column, and a date/time.

        I love the color-coding when viewing a ticket's details (blue for my input, green for tech support's input, and gray for change of technician), but when looking at the list of tickets there is no color-coding, only the time of the last response, which might be my response or a technician's response.

        --> How about color-coding the ticket list the same as the ticket details? Make an open ticket blue if I was the last one to respond, and green if a technician has responded and a response is required from me?

        I don't see any point in making everything gray :)

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