last reply from in https://manage.liquidweb.com/manage/support/
it's will be more useful if you add a " last reply " column in the support table .
I agree. There is no way of knowing who responded last (me or a technician) when looking at the open ticket summary. All we see is the "LAST RESPONSE" column, and a date/time.
I love the color-coding when viewing a ticket's details (blue for my input, green for tech support's input, and gray for change of technician), but when looking at the list of tickets there is no color-coding, only the time of the last response, which might be my response or a technician's response.
--> How about color-coding the ticket list the same as the ticket details? Make an open ticket blue if I was the last one to respond, and green if a technician has responded and a response is required from me?
I don't see any point in making everything gray :)