last reply from in https://manage.liquidweb.com/manage/support/
it's will be more useful if you add a " last reply " column in the support table .
Work to make this improvement has begun. Thank you for providing this feedback and stay tuned for the rollout.
This is right but we can not define that which color indicate which condition because this is not predefined - http://livemnc.com/
I agree. There is no way of knowing who responded last (me or a technician) when looking at the open ticket summary. All we see is the "LAST RESPONSE" column, and a date/time.
I love the color-coding when viewing a ticket's details (blue for my input, green for tech support's input, and gray for change of technician), but when looking at the list of tickets there is no color-coding, only the time of the last response, which might be my response or a technician's response.
--> How about color-coding the ticket list the same as the ticket details? Make an open ticket blue if I was the last one to respond, and green if a technician has responded and a response is required from me?
I don't see any point in making everything gray :)